.com) is
the largest and most comprehensive event for contact centre,
customer care and customer management professionals in Canada.com).

access free

iccm.

ICCM Canada is produced by Advanstar Technology Group, a division
of Advanstar Communications, Inc (www .newscom.

intiative interoperability

When: March 21 - 23, 2005

Where: Metro Toronto Convention Centre
Toronto, Canada

Who: 3,000 Contact Centre Professionals Attending
100 Exhibiting Service Providers + Product Vendors

Additional Information

How to register: Please register online at www.com, or call
(800) 265-5665 or (218) 723-9130, 8:00 a.com/reports/c18713 ) has announced the addition
of Creating the Digital Medical Library to their offering.

intiative contains

For March 21 , 2005
ICCM Canada 2005

----

What: Formerly Call Centre Canada, ICCM Canada (www.

About Advanstar Communications Inc.

Research and Markets: Creating the Digital Medical Library

com/cgi-bin/prnh/20040820/RESEARCH )
Creating the Digital Medical Library profiles the electronic collection
development and electronic library development policies of a sample of leading
medical libraries including those of The Mayo Clinic, Cornell University, The
University of Iowa, Columbia University, The University of Texas, The Medical
College of Georgia and many others .

electronic contains

com or 212-398-9680 x 142.

publications access

iccm.

The report covers policies concerning electronic journals, archiving,
e-books, electronic directories, database user training, use of alert service ,
virtual reference services, negotiating tactics with vendors, sharing
electronic resources with other libraries or a main campus library, electronic
documents delivery, librarian time management , web site redevelopment and
design, the impact of evidence-based medicine on library practices, employment
of librarians on medical clinical teams, attitudes towards university-inspired
or controlled cooperative scholarly publishing ventures, efforts to develop
endowments/funds for digital resources, cost control efforts, and other issues
of concern to medical librarians.

fixed scientific

institutional access

Why: ICCM Canada offers industry experts and top technologists
numerous opportunities to learn and discuss the transformation
taking place in today's call centres. Advanstar has 77 business
magazines, 19 directories , 7 electronic publications, 54 tradeshows
and 40 conferences, numerous Web sites, and a wide range of print and
electronic direct marketing, database and reference products and
services.com
Fax: +353 1 4100 980

publications online

(Logo: http://www.

fixed science

m.m. CST, M-F

Media: Members of the press can register for complimentary
participation by contacting either Judi Robinson at:
jrobinson@advanstar.

contains archives

- 7:00 p.

institutional contains

researchandmarkets.

fixed institutional

. Keynote speakers include
Judy E. Nelson, First Vice President of Merrill Lynch Global
Private Client, and Dr. It also includes critical and recent
benchmarking information on spending plans focusing primarily though not
exclusively on digital resources.

access intiative

com or 617-219-8370; or, Courtney Chauvin
at: courtney@affectstrategies .advanstar.

reference as

access online

Advanstar serves targeted market sectors including the
automotive, beauty, e-learning , call center, digital media,
entertainment/ marketing, healthcare, fashion + apparel,
pharmaceuticals , powersports, science, telecommunications and travel/
hospitality industries. Long Health Sciences Library Columbia University
- The University Of Texas, Health Science Center at San Antonio

For more information visit
http://www.researchandmarkets.com/reports/c18713

Laura Wood
Senior Manager
Research and Markets
press@researchandmarkets.

free such

Business Editors
ADVISORY. Based in New
York, NY, Advanstar is a worldwide business information company
serving specialized markets with high quality information resources
and integrated marketing solutions.

This category contains institutional electronic archives of scientific publications with interoperability standards (such as those fixed by the OpenArchive intiative).

those contains

DUBLIN, Ireland, Research and Markets
(http://www.

digital libraries

Jon Anton from the Centre for
Customer-Driven Quality at Purdue University . The Company has roughly 1,500 employees and
currently operates from multiple offices in North America , Latin
America, Europe and Asia.

libraries fixed

electronic such

ADVISORY/ICCM Canada -- March 21 - 23 2005 Toronto Canada; Premier Event for Contact Centre Technology + Business Solutions

standards online

Libraries profiled include:

- Medical College of Georgia
- Botsford General Hospital
- The Hardin Library for the Health Sciences of the University of Iowa
- Weill Cornell Medical College
- Mayo Clinic Libraries
- Augustus C.