Online Registration for 2005-06 Siemens Westinghouse Competition in Math Science + Technology Begins May 3

com/siemens. Prior to founding FT Works (http: //www.

mathematicians maths

com

mathematicians mathguide

$1,000 to $100,000 in Scholarships Offered In Prestigious Competition

NEW YORK, Online registration and instructions for
entering the 2005-06 Siemens Westinghouse Competition in Math, Science +
Technology have been posted today on the Siemens Foundation website,
http: //www."
SpringerLink contains over 1,200 journals. It publishes 1,350 journals and over 3,500 new books every
year, from 13 locations around the world. She's
the author of The Art of Software Support and Just Enough CRM, both published
by Prentice Hall. in Math and Science Education from the University of California at
Berkeley.

mathematicians kresge

Established in 1998, the Siemens Foundation
recognizes and supports America's most promising science and mathematics
students and teachers, as well as schools that are doing the most to promote
education in the core sciences.
David Kay, principal of DB Kay + Associates (http://www. Kay has been recognized with a
Consortium Innovator Award from the Consortium for Service Innovation for his
contributions to their Knowledge-Centered Support and Adaptive Organization
initiatives.

mathgate realms

HDI Publishes Collective Wisdom: Transforming Support Through Knowledge

, HDI, the world's largest
membership association for IT service and support professionals and the
premier certification body for the industry, has announced the publication of
a new book, Collective Wisdom: Transforming Support Through Knowledge authored
by Francoise Tourniaire and David Kay, two well-respected knowledge management
experts. Kay is certified by HDI to
teach the KCS Foundations workshop, and is an HDI-certified Help Desk Manager.B. in Computer Science.

llek realms

He has developed business
processes and applied software that has empowered knowledge workers in the
fields of customer service, e-commerce, library science, business
intelligence, software development, and national intelligence analysis.
Founded in 1989, HDI's mission is to lead and promote the IT service and
support industry by empowering its members through access to timely and
valuable industry information, including reports and publications; encouraging
member collaboration through events and online forums; and establishing
internationally recognized, standards-based industry certification and
training programs . For more information, visit
http://www.

mathematicians robbio

dbkay. Kay graduated from Dartmouth
College with an A .

csc permutation

The national finals are judged by a panel of prominent scientists and
mathematicians. For
more information, visit http://www. Content From MAIK Nauka/Interperiodica to be Made Available to
Subscribers of SpringerLink

NEW YORK, HEIDELBERG, Germany and MOSCOW, Russia,
Springer and MAIK Nauka /Interperiodica announce a major expansion of the
English-language journals program of the Russian Academy of Sciences. It also has 25 prominent book
series that contain, in total, approximately 2 ,700 volumes, handbooks,
reference works, and databases. The new book is significant because it represents an industry first.com/estore.
Media who would like review copies of Collective Wisdom: Transforming
Support Through Knowledge should contact Jennifer McClure of New
Communications Strategies at (650) 331-0083 or jenm@newcomm-llc. Before that, she
held executive and management positions with Intel, Sybase and Ingres. In addition to membership, certification and training, HDI
produces the world's largest and highest-rated event for service and support
professionals, the HDI Annual Conference + Expo.

mathematical bubl

S.siemens-foundation.
Starting in January, 2006, some 105 of the most important scientific
journals will be translated into English and compiled into an independent
online library within SpringerLink, the Internet portal of Springer, under
the name "Russian Library of Science". Under this expanded program, Springer will provide the
vast majority of relevant Russian scientific content , making the company the
market leader in the sector with more than 150 journals from this region .

maths preprints

For the 2004-05
competition, 1,213 students submitted their original research projects, a 24%
increase over the previous year.org . "The arrangement with MAIK Nauka will also cover the development
of new publications for the scientific information market," he added, "for
example, individual spin -offs from existing journals, and 'premium journals,'
which provide users with an electronic link between journals and handbooks on
specific topics.
Springer is one of the oldest and leading international scientific
publishing companies and ranks second in the world in the science,
technology , and medicine sector (STM). "HDI research shows that self-service is at
the top of support executives ' priority lists, but organizations rarely
deliver a self-service that works as much as 50% of the time. Collective
Wisdom shows how to drive self-service that really works or customers. HDI has
more than 7,500 members worldwide including many of the Fortune 500, and 60
local chapters in North America .

realms antonella

Entries
are judged at the regional level by esteemed scientists and faculty at six
leading research universities: Carnegie Mellon University; University of Notre
Dame; University of California, Berkeley; Massachusetts Institute of
Technology; Georgia Institute of Technology; and The University of Texas at
Austin. The journals include prestigious
publications such as JETP (Journal of Experimental and Theoretical Physics)
and Physics of the Solid State, both previously distributed by the American
Institute of Physics (AIP), as well as prominent journals such as Doklady
Mathematics, previously distributed by EBSCO.com

About the Book:
Title: Collective Wisdom: Transforming Support Through Knowledge
Publisher: HDI
Pages: 343
ISBN #: 1-57125-000-X
HDI Member Price: $49 /Non-member Price: $59

About the Authors:
Francoise Tourniaire has more than 20 years' experience as a support and
services executive.
He worked with industry -leading support organizations at Microsoft and Apple
Computer and vendors such as Siebel Systems and Genesys to develop concepts
that contribute to Unified Service Practices.

calculus antonella

Students may enter as individuals or as part of a team.thinkhdi. He is co-inventor of six pending patents covering the use of
next-generation technology in customer service. HDI is member-focused, and
remains vendor -neutral in its efforts to facilitate open, independent
networking and information sharing within the association network.

kresge robbio

The Siemens Westinghouse Competition attracts entries from high school
science and math students throughout the country.

The Siemens Foundation distributes more than $1 million in scholarships
and awards annually. New Book by Francoise Tourniaire and David Kay

Presents First Book on Knowledge Management for the Support Industry

COLORADO SPRINGS, Colo.D.

About HDI
HDI is the world's largest membership association for IT service and
support professionals and the premier certification body for the industry.

calculus caltech

"While most people believe there's ROI from implementing knowledge
management, they're rarely able to state what it is in a way that's clear to
executives.

start4all platonic

The Foundation's mission is based on the
culture of innovation, research and educational support that is the hallmark
of Siemens' U .
"The new program opens the door for the worldwide scientific community to
gain access to leading Russian research literature, all with a few clicks on
SpringerLink," commented Rudiger Gebauer , Springer's President, Global
Publishing. Collective Wisdom lays out the business case clearly, commented
Ron Muns, founder and CEO of HDI. and launched DB Kay + Associates in 2003.

mathematicians math

operating companies and its parent company, Siemens AG.

The book addresses:

* How to create and maintain knowledge
* How to deliver knowledge inside the support center and through self-
service
* How to organize and staff for knowledge management
* How to understand , select and implement technology
* How to measure knowledge management
* How to make self-service work
* What the future holds for knowledge management and support

In addition, Collective Wisdom: Transforming Support Through Knowledge
includes a knowledge management tool requirements checklist template and
glossary.

mathguide llek

The initial result will be an
expansion of the Springer catalogue of Russian journals in English by
approximately 50 new journals, with further expansions anticipated during the
course of the agreement.ftworks.

llek antonella

Springer Expands Market Leadership in Russia Through New Journals Agreement With the Publisher of the Russian Academy of Sciences

Kay also led TRW Search Access and held product management and marketing
positions at NeXT Software and Apple Computer.com.

llek mathematical

For enquiries, please contact:

Joan Robinson
Springer
Telephone: +49-(0)-6221-487-8130
joan. She's an active contributor to SSPA News and Sbusiness, as
well as a regular speaker at support industry conferences.com), has
been an innovator of using technology in service of knowledge-intensive
business processes like customer support since 1984.

maths platonic

collegeboard.
A signature program of the New Jersey-based Siemens Foundation , the
Siemens Westinghouse Competition is the nation's premier research-based
science and math competition for high school students, and is administered by
the College Board.
The Russian Library of Science will contain the best articles and papers
from research institutes and scientific societies in Russia and the
surrounding countries.
While there are many books on support, and many books on knowledge management,
Collective Wisdom is the first book on knowledge management for the support
industry. She holds a
Bachelor's and Master's in Mathematics from the University of Paris, France,
and a Ph.

preprints kresge

Students who are not able to complete the application
process online may call 1-800-626-9795 ext. The 2004-05 $100,000 winners were Aaron
Goldin, San Dieguito High School Academy, Encinitas, CA (individual) who
created a device to convert ocean wave energy into electricity , and (Lucie)
Yueqi Guo and Xianlin Li of the North Carolina Schools for Science and
Mathematics , Durham, NC, (team) who conducted breast cancer research.com) in
1998, she was vice president of worldwide service at Scopus, a leading
customer relationship management (CRM) tool manufacturer.

thinkhdi.

Link collections, especially annotated ones regarding math, math research, math education, and so on.

platonic start4all

The Foundation is dedicated to increasing access to
higher education for gifted students in science, mathematics and
technology-related disciplines. Its publication spectrum includes
biomedicine and life sciences, clinical and practice-oriented medicine,
physics, technology, mathematics, geosciences , computer sciences, economics
and humanities."
Collective Wisdom: Transforming Support Through Knowledge is available for
purchase on HDI's eStore at http://www.

hep universalclass

5930 from 9am to 5pm EDT. Springer also provides an historical online
archive going back to the year 1860. Kay
held leadership roles at Kanisa Inc.

antonella start4all

The
deadline for entries is Monday, October 3, 2005.
The competition awards college scholarships ranging from $1,000 to
$100,000. Collective Wisdom: Transforming Support Through Knowledge provides
IT service and support professionals with a comprehensive overview to the role
of knowledge management in the support environment.

kresge hep

robinson@springer-sbm.