In April 2004, Morningstar and Shanghai
Securities News co-elected
ChinaAMC the "Best Fund Management Company" in China.
Business
Editors
SHENZHEN, China----
Company to Provide CRM Consulting and Call Center Training
Services to Ping An Insurance's 95511 Customer Service Center
PacificNet Inc. The initial
functions of the 95511 hotline were to provide basic customer service
such as customer inquiry
, order processing, and complaint hotline."
Tony Tong, Chairman and CEO of PacificNet, stated, "During
the
last three years, Chinese companies are gradually discovering that
their customers are no
longer solely satisfied with low prices as the
only factor in making purchasing decisions, and that
low-cost pricing
cannot be the sole competitive advantage.PacificNet.
About Ping An Insurance
Founded in 1988 in Shenzhen China, Ping An Insurance (Group)
Company of China, Ltd.com.
qinghai chongqing
Established on April 9, 1998 with approval from the China Securities
Regulatory Commission, ChinaAMC
is one of the first national fund management
firms in China.
For daily data and further information
, please visit http://www.
FTSE indices are used extensively by investors world-wide for investment
analysis, performance measurement, asset allocation, portfolio hedging and for
creating a wide
range of index tracking funds. The Company provides financial news and information, as well as a
broad
array of financial products and services unique to the China markets.zhejiang jiangsu
The fund, benchmarked against
the FTSE Xinhua High Yield 150 Index, is an
open-ended fund available for subscription between May
9 to June 10.
"The fund provides an investment in companies which generated real
benefits
to shareholders by distributing dividends. The top 5 constituents by
yield are Nanjing Iron + Steel
(600282), Liaohe Jinma Oilfield (000817),
Gemdale (600383), Inner Mongolian Baotou Steel Union (600010
) and Guangdong
Electric Power Development (000539).tsang@xinhuafinance. (www.
PacificNet's
operations include the following three groups:
(1) Outsourcing Services: including Business Process
Outsourcing
(BPO), call center, IT Outsourcing (ITO) and software development
services.xinjiang gansu
About Xinhua Finance Limited
Xinhua Finance Limited is China's premier financial services
and media
company, listed on the Mothers board of the Tokyo Stock Exchange (symbol:
9399).xinhuafinance
.com
Carol Chung (Hong Kong)
Tel: +852-2230-5801
Email: carol.PacificNet Epro
Selected by China's Second Largest Life Insurance Company - Ping An Insurance
(Nasdaq:PACT) announced
today that its PacificNet
Epro subsidiary has been selected by Ping An Insurance ("Ping An"),
the
second largest life insurance company in China, to provide CRM
consulting and call center training
services to Ping An's main
customer service center located in Suzhou with 300 seats and 500
customer
service representatives. PacificNet is
headquartered in Minneapolis USA and Hong Kong employs over
1,200
staff in its various subsidiaries throughout China with offices in
Hong Kong, Beijing, Shenzhen
, Guangzhou, Macau, Guangdong, Guangxi,
Hubei, Hunan, Jiangsu, Zhejiang, Shanghai, Henan, Anhui, Yunnan
,
Gansu, Ningxia, Inner Mongolia, Guizhou, Tianjin, Qinghai, Hainan,
Heilongjiang, Shanxi, Chongqing
, Jiangxi, Hebei, Liaoning, and Jilin.A web directory of English-language sites relating to China in
general and a guide to utilizing the Internet for information on China.
gansu xianggang
In
July 2004, the company
became the only fund management company authorized by
the Shanghai Stock Exchange to co-develop the
first ETF in mainland China. In 2004, by closely cooperating with the Shanghai Stock Exchange,
ChinaAMC
launched the mainland's first Exchange Traded Fund (ETF): China SSE
50 ETF.
About FTSE
Group
FTSE Group is a world-leader in the creation and management of indices. Training and Consulting
Services: The Epro Call Center Training
Institute (ECCTI) is a leading provider of contact center
management
consulting and training services that help clients maximize the return
on investment
in their CRM operations.jiangxi fujian
For details, please go to
http://www.13 billion
RMB. The indices can
be used as a basis for the
trading of derivatives, index-tracking funds, Exchange Traded Funds and
as
performance benchmarks.HK)
shaanxi mongolia
com .
Providing the combined coverage for the Shanghai
and Shenzhen exchanges, all
of the FTSE Xinhua indices are designed according to internationally
proven
index methodology to ensure products are transparent, clear and consistent.
"We are proud
to be retained by Ping An, a leader in China's
insurance industry, as their CRM contact center consulting
and
training provider," said Joyce Poon, General Manager of PacificNet
Epro's CRM Consulting and
Training Services Division. We believe that the CRM contact center has emerged as
the new core competence
for the market leaders in China.xinjiang jilin
A spokesman for ChinaAMC said the company was excited to take
the lead to
put the popular yield investment concept of international markets into
practice in
China by utilizing FXI's international experience and local know-
how. "We value this
opportunity
to be of service to Ping An for this important project on
enhancing customer services quality. We
plan to continue our efforts
in building PacificNet as one of the leading brands and a leading CRM
service provider in China.
3.jiangsu sichuan
FTSE Xinhua Index managing director Zhu Shan said, "I
am delighted that
the FXI indices are recognized and used by China's leading asset management
company
.ftsexinhua.com .hunan chongqing
With offices in London, Frankfurt, Hong Kong, Madrid, Paris, New York, San
Francisco
and Tokyo, FTSE Group services clients in 77 countries worldwide.
PacificNet Epro (www.hk) is
the industry leader and
leading provider of outsourced call center, telemarketing, CRM, SMS,
Interactive
voice response (IVR) services, and other value-added
telecom services (VAS) with over 13 years of
field experience in
Greater China. Outsourced Call Center Services: Epro's ISO 9001 certified
outsourcing
contact center hosts over 1000 workstations staffed by 600
agents and provides 24x7x365 multi-lingual
inbound and outbound
services.
2. Call Center Management Software Products and Solutions:
Epro's
software products include: WISE-xb Call Center agent performance,
management, and reporting
software, and Automatic Call Distribution
(ACD) System, UMS, and SMS.anhui tianjin
In 2002, ChinaAMC also launched
the first pure
bond fund in China with a record-breaking initial subscription of 5.
About
FTSE Xinhua Index
Established in late 2000, FTSE Xinhua Index (FXI), a joint venture between
Xinhua Financial Network, a subsidiary of Xinhua Finance Limited (TSE Mothers:
9399) and FTSE
Group, came into being to facilitate the creation of real-time
indices for the Chinese market.com
PacificNet's corporate clients include China Telecom, Netcom, China
Mobile, Unicom
, PCCW, Hutchison Telecom, Coca-Cola, Bell24, SONY,
Samsung, TCL, Huawei, TNT Express, American Express
, Citibank, Bank of
China, DBS, Hong Kong Government, and Hongkong Post.
(2) Value-Added Telecom
Services (VAS): including IVR, SMS, WAP,
3G and related VAS.cn) has
developed into one of China
's leading insurance providers with
multiple financial services and products, with a focus on life
and
property + casualty insurance products, under a single brand and
through a multi-channel distribution
network.xinjiang jiangsu
The index out-performed the FTSE Xinhua
600 Index and general A-share market over the past
three years. FXI continues to be the first and the most innovative in the market
which is illustrated
in our market share dominance. ChinaAMC manages the greatest number of funds in China and is one
of
the top Chinese firms in terms of the size of assets under management.li@xinhuafinance. With over 10
years as a leading provider and the experience in CRM and contact
center management in Hong Kong
and China, we believe PacificNet is
well positioned to capture this rapidly growing demand for the
CRM
contact center services and call center management systems such as IVR
systems.com.gansu yunnan
The combination
of FTSE's expertise in international
indexing with Xinhua Finance's strong presence and capabilities
in China
creates a level of expertise in the Chinese market that is unprecedented. The company has
collaborative arrangements with the AMEX, Athens, Cyprus, Euronext,
Johannesburg, London, Luxembourg
, and Madrid exchanges, as well as with Nikkei
of Japan (Nihon Keizai Shimbun, Inc), and Xinhua Financial
Network of China.
Xinhua Finance provides real time coverage of Chinese and Asian equity
markets
, delivering an integrated platform of China-specific indices,
financial news feeds, credit ratings
, and investor relations services to
global financial institutions and re-distributors via leased
line, Internet,
and satellite technology.
Beginning in 2005, Ping An initiated a new corporate
drive to improve
its competitiveness by enhancing the functions and quality of its
95511 CRM service
center with a mission to turn it from a cost center
into a profit center."
About PacificNet
PacificNet Inc.xianggang macau
ChinaAMC Adopts FTSE Xinhua High Yield 150 Index to Launch High Yield Fund in
China
Real-time FTSE indices are calculated on
systems managed by Reuters.
For more information
, see http://www. The emergence of competition
based on customer service quality, customer loyalty
and retention,
customer relationship management, and pre-sale / post-sale services
have prompted
the rapid demand and deployment of large scale customer
contact centers.
(3) Communication
Products Distribution Services Group: including
calling cards, GSM / CDMA /XiaoLingTong, and multimedia
self-service
kiosks. (HKSE:2318.chongqing sichuan
com
Joy Tsang (Hong Kong)
Tel: +852-3196-3983
or +852-948-64364
Email: joy.
Established in 2000, Ping An's 95511 info hotline was the first
customer service center in China's insurance industry.HK) (www.shandong yunnan
The FTSE Xinhua High Yield
150 Index was launched on 15 April, 2005, and
will be reviewed annually in January.
Founded
in 1999, the Company is headquartered in Hong Kong and has 21
offices and 19 news bureaus across
Asia, Australia, North America and Europe.com) (NASDAQ: PACT), through its
subsidiaries, invests
in and operates companies that provide
Outsourcing and Value-Added Services (VAS) in China, such
as call
centers, telemarketing, CRM, business process outsourcing (BPO),
interactive voice response
(IVR), mobile applications, and
communications product distribution services. Ping An has developed
an
extensive customer base in the PRC with over 27 million life insurance
and 4 million property
and casualty insurance customers as of December
31, 2003.
In 2004, Ping An was awarded "Best
Customer Relationship
Management (CRM) practice in China 2003", the "Most
Competitive
Insurance Brand in China."
On June 24, 2004, Ping An was successfully listed on the Hong
Kong Stock Exchange (HKSE:2318.sichuan jilin
, Ltd
(ChinaAMC), one of China's largest asset management companies
, have recently
signed a licensing agreement that enables ChinaAMC to launch the first high
yield
fund, a new-kind of investment vehicle, in China. In 1999, with the
launch of our Xing He Fund,
ChinaAMC marked the creation of the first enhanced
index fund in mainland China.chinaamc.heilongjiang fujian
HONG
KONG, FTSE Xinhua Index
(FXI), the leading China index provider, and China Asset Management Co.
ftsexinhua. Prices and FX rates used are supplied by Reuters.macau hunan
"
"FTSE Xinhua Index is committed
to provide the most relevant investment
tools for China, and this new product is further evidence
that we are well-
positioned to accommodate specific investment objectives and provide higher
returns
to investors," Mr Zhu added. Its head
office is in Beijing, with branches in both Shanghai and Shenzhen
.com.
It calculates and manages the FTSE Global Equity Index series, which includes
world-recognised
indices ranging from the FTSE All-World Index, the FTSE4Good
series and the recently launched FTSEurofirst
Index series, as well as
domestic indices such as the prestigious FTSE 100.guangdong qinghai
Independent committees
of
senior fund managers, derivatives experts, actuaries and other experienced
practitioners review
all changes to the indices to ensure that they are made
objectively and without bias. Ping An Life
is the second largest life insurance company in
China, with a wide distribution network including
35 branches and over
2,600 sub-branches.sichuan xizang
The index covers a wide range of 24 different sectors
, of which Steel +
Other Metals, Household Goods + Textiles, and Electricity are the biggest
sectors
including more than 15 constituents each.
Notes to Editor:
About China Asset Management
Co., Ltd.
As of September 2004, the company has nearly RMB 30 billion assets under
management
.
FTSE recently signed an agreement with Dow Jones Indexes to develop a single
sector classification
system for global investors, named the Industry
Classification Benchmark (ICB). Epro Telecom's business
consists of the following three
major categories:
1.
mongolia jilin
The FTSE
Xinhua High Yield 150
Index is an end-of-day benchmark index comprising the
top 150 China A-share companies in the FTSE
Xinhua 600 Index with the highest
yield, selected on the consistency of dividend payments over the
past three
years, subject to a liquidity screen.
For more information
Jean
Li (Beijing)
Tel: +86-10-6515-9265
Email: jean.chung@ftse. PacificNet's clients
include
the leading telecos, banks, insurance, travel, marketing, and
business services companies, and telecom
consumers, in Greater China.PingAn.macau xinjiang
ChinaAMC's registered capital is 138 million RMB. PacificNet Epro
was selected as Ping An's CRM
consulting and training partner, to help Ping An improve its CRM
services
scope and quality with a goal to generate profit through CRM
services, telemarketing and outbound
telesales.gansu shandong
ChinaAMC continuously provides the market with new and innovative products
that
meet the changing demands of domestic investors.
For further information, please visit: http:
//www.com .heilongjiang guangdong
In our philosophy, which
is also proven in the international markets, the ability of
paying consistent
dividend reflects that the companies had made good earnings, and also its good
potential to produce higher shareholder values," the spokesman said. To become a
market leader
in China, whether as a product or service provider, you
need to devote resources to CRM and customer
service.EproTel.gansu hunan
Working overtime to stay the Web's best reference!
-> Show SiteSeek's List of Web Sites For This Topic (Not Yet Peer Reviewed)
Loading...
(Note: These pages use the Atlas Content Safeguard System (ACSS) and require that Javascript is enabled for viewing.)