The District of Columbia
had the highest rate of past year illicit drug dependence or abuse, 4.samhsa. Wins 6 of 10 ContactCenterWorld. On behalf of many of the world's leading organizations, SITEL
designs and improves customer contact models across its clients' customer
acquisition, retention and development cycles .

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The report estimates
state rates of use of illegal drugs, binge drinking, serious mental illness
and tobacco use.
SITEL was named top inbound outsource provider based on number of agents
in overall, business-to-business and business-to-consumer categories.

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The data are from "State Estimates of Substance Use from the 2002-2003
National Surveys on Drug Use and Health.5 percent.

The report is available on the web at http://www.

sitel.

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" SAMHSA combined two years of data
from the annual National Survey on Drug Use and Health to enhance the
precision of estimates for the less populous states.
"State-by-state data is a powerful tool for policymakers at the federal,
state and local levels to identify needs and target prevention and treatment
resources . "To help continue to build on the gains we
have made, SAMHSA announced last year a total of $230 million over five years
to implement its Strategic Prevention Framework in 19 States and two
territories to advance community-based programs for substance abuse
prevention, mental health promotion and mental illness prevention.4.2 percent.8 percent.2 percent.

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0 percent in Alaska for all persons ages 12
and older. Arizona and Colorado were the only two states that ranked in the top
fifth for all three age groups, 12-17, 18 to 25 and 26 or older. Utah had the lowest rate, 19.com Awards

OMAHA , Neb.

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"
Estimates of past month use of any illicit drug ranged from a low of 6. Binge alcohol use is
defined as drinking five or more drinks on the same occasion on at least one
day in the 30 days prior to the survey. SITEL manages approximately
two million customer interactions per day via the telephone, e-mail, Internet
and traditional mail. SITEL has over 34,000 employees in 87 global contact
centers, utilizing more than 25 languages and dialects to serve customers in
55 countries.

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SITEL Named as Top Inbound Contact Center Services Outsource Provider

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Colorado , Montana, South Dakota, Nebraska, Minnesota, Iowa, Wisconsin,
Massachusetts and Rhode Island also had high rates of binge drinking.
Montana, Nebraska, New Mexico, and South Dakota all ranked in the top fifth of
states for all three age groups for needing but not receiving treatment for an
alcohol problem. For current use -- use in the
past month -- Utah had the lowest rate, 4.2 percent. The lowest rate was found in Idaho, 1.

SAMHSA is a public health agency within the Department of Health and Human
Services.

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Other states with high past month use of any illicit drug include
Colorado, Montana, Oregon, Nevada, New Mexico, New Hampshire, Rhode Island,
Vermont and the District of Columbia.7 percent.

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3
percent in Utah to a high of 12.0 percent.0
percent.

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The highest rate of alcohol
dependence or abuse is 10. This compares to the national rate of 10.
The highest rate of past year cocaine use among persons ages 12 or older
was found in Colorado, 3.

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Utah had the lowest rate in the nation for binge alcohol use in the past
month among all persons ages 12 or older, 15.
Kentucky had the highest rate of past month tobacco use among persons ages
12 or older, 39. Please visit SITEL's website at http://www.

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Alaska has the highest rate of illegal drug use,
while North Dakota has the highest rate for binging on alcohol.9 percent.
ContactCenterWorld .

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The report estimates that Tennessee has the lowest rate of past year
dependence on or abuse of alcohol, 6.9 percent. The agency is responsible for improving the accountability,
capacity and effectiveness of the nation's substance abuse prevention,
addictions, treatment and mental health service delivery system.

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8
percent for marijuana use in the past year.0 percent of the population ages 12
and older, while New Hampshire had the highest rate, 10.6
percent.

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5 percent.

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While we as a nation are making overall progress in reducing
illicit drug use among youth, it is clear from the findings that illicit drug,
alcohol and tobacco use vary substantially among states and regions ," SAMHSA
Administrator Charles Curie said.com annual inbound contact center outsourcer awards for
2004."
Jim Lynch, Chairman and CEO of SITEL Corporation, commented, "We are
extremely happy to win these great awards.

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More
awards are expected this year.7 percent.com's founder and Editor -In-Chief, Raj Wadhwani,
stated, "This award program recognizes performance in terms of sales, size ,
specialty and growth. It is a testament to our worldwide
service capabilities.

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The awards recognize size and diversification of contact centers in
North America, South America, Europe, Middle East and Africa, and Asia
Pacific.

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In
addition, SITEL won top provider based on number of agents in the Americas,
EMEA and Asia Pacific."

About SITEL
SITEL is a leading global provider of outsourced customer support
services.

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4 percent, for
marijuana use among those ages 12 and older in the past year, while Alaska had
the highest rate, 16.com for further
information.

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This compares with Kansas and Iowa, which had the lowest rate of
dependence or abuse, 2.
For specific drugs , Tennessee had the lowest rate, 7., SITEL Corporation
(NYSE: SWW), a leading global provider of outsourced customer support
services, announced today the winning of six of the top ten
ContactCenterWorld . For far too long the industry has been asking us for
this sort of information and in the absence of 3rd party data, we decided to
produce the rankings ourselves and share this information with our 79,000
members.

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North Dakota had the highest rate,
31.8 percent in North Dakota.oas. Our local delivery and global presence combine to make
us a true leader in the outsource contact center market .

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The
national current use rate for marijuana was 6.
Rhode Island had the highest rate of serious mental illness among persons
ages 18 or older, 11 percent, while Hawaii had the lowest rate in the nation
at 7.

health drug

SAMHSA Unveils State Substance Abuse Data from 2003 National Survey on Drug Use and Health; High Rate of Illicit Drug Use in Vermont

WASHINGTON, Utah has the lowest rate of past month
use of illicit drugs in the nation, as well as the lowest rate for binge
drinking, the Substance Abuse and Mental Health Services Administration
(SAMHSA) revealed today.
New Mexico had the highest percentage of persons ages 12 or older needing
treatment for an illicit drug use problem, but not receiving it, 3.gov.

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