-- Improved Call Player and Snippet Engine - Results are
intelligently sorted and presented to quickly find the phrase
related to the users search ." Anurag is 13 years old and an eighth grade
student at Meadowbrook Middle School in Poway, California .com. We are honored to present him
with the Franklin Spelling Ace Award as the 2005 National Champion ."

About The Scripps National Spelling Bee
The Scripps National Spelling Bee is administered year-round on a not-for-
profit basis by Scripps and 264 local sponsors.

adjectives clicking

C. At the time of
the competition, contestants must be under sixteen years of age and not yet
promoted beyond the eighth grade. SEIKO is a registered trademark of SEIKO Corporation.

lexical phrase

Scripps Company in
congratulating Anurag Kashyap as the winner of the 78th Annual Scripps
National Spelling Bee held in Washington, D. Current titles available directly or through partners number more than
22,000 in sixteen languages under license from world class publishers, such as
Merriam-Webster and HarperCollins, focused in five genres: Learning, Language
Learning, Travel, Spiritual, and Leisure.com.

thesauri thesaurus

Now, call
centers can turn audio into minable information at 16 times real-time,
and retrieve a phrase from that database at over 11 million times
real-time playback.
TrendMiner 5.

-- New Charting and Trending Tools - Search results can be
analyzed in user defined combinations to view call data over
time and by meta-data information.

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, a leading provider of speech analytics software
designed to search and uncover trends from recorded calls, today
announced the immediate availability of TrendMiner 5.

Word Wizard - TrendMiner 5.J.

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0 enables the user to easily
search within search results to make short work of mining
large audio archives.
CallMiner's advanced tool set enables contact center managers and
executives to conduct ad-hoc queries and analyses of agent and
customer interactions, while providing insight into what customers are
saying and how agents are responding .franklin.
Except for the historical information contained herein, the matters
discussed throughout this release, including, but not limited to, those that
are stated as Franklin's belief or expectation or preceded by the word
"should" are forward-looking statements that involve risks to and
uncertainties in Franklin's business, including, among other things, the
timely availability and acceptance of new electronic books and organizers,
changes in technology, the impact of competitive electronic products, the
management of inventories, Franklin's dependence on third party component
suppliers , manufacturers, and licensors, including those that provide
Franklin-specific parts and those that license specific key titles to
Franklin, and other risks and uncertainties that may be detailed from time to
time in Franklin's reports filed with the Securities and Exchange Commission.

psycholinguistic thesaurus

CallMiner's
applications provide companies with insight into what customers are
saying and provide management with visibility to potential issues and
opportunities residing within existing calls data. Since CallMiner's tools are easy
to use, managers in marketing, sales, customer service and other
organizations can now analyze mission critical information contained
in recorded calls in real-time.

freenet roget

CallMiner Announces TrendMiner Version 5.0 Speech Analytics Tool

----

TrendMiner Now Enables Call Centers to Search Calls and Uncover
Trends With Search Speeds of 11 Million Times Real-time Playback

CallMiner Inc.0 employs a powerful matching
algorithm that helps the user choose search words and phrases
- this feature maximizes the effectiveness of searches and
makes complex searches easy. Analysis of
agent/customer interactions provides business intelligence for
management to help reduce call center operational costs, and provide a
better customer experience. Winner Collects a Cash Award and Spelling Ace(R) Award after Correctly
Spelling 'appoggiatura'

BURLINGTON, N.
ROLODEX(R) is a registered trademark of Berol Corporation, a subsidiary of
Newell Rubbermaid Inc.

descriptors phrases

TrendMiner 5. visit www. The majority of
local spelling bee sponsors are daily and weekly newspapers.

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The CallMiner
application suite enables analysis of 100% of call center recordings
without the need to manually listen to calls, effectively eliminating
a roadblock to obtaining potentially valuable information.
As the national champion, Anurag received $5,000 and the Spelling Ace
Award from Franklin.

wordnet nouns

The web-based
call mining application uses integrated patent pending speech
analytics technology, enabling call centers to search recorded calls,
uncover trends and find valuable business intelligence.0 represents an opportunity for
organizations to reduce labor costs, increase operational efficiency
and improve customer satisfaction," said Jeff Gallino CEO, CallMiner. This capability lets
management analyze correlations and answer questions that are
unanswerable without TrendMiner 5.

psycholinguistic wordnet

Call Meta-Data Wizard - Calls can now be filtered by
attributes surrounding a call, such as agent or customer
account to analyze different views within call data - For
example, high value customer interactions could be analyzed to
uncover what customers want and how to serve them better. For example, a call
center could calls by caller ID to identify the most frequent
callers and uncover why they're calling.

About Franklin
Franklin Electronic Publishers (Amex: FEP) is a world leader in electronic
handheld information, having sold more than 32,000,000 electronic books since
1986.

indexers bartleby

This valuable asset has
been largely ignored because the tools to analyze the calls have not
been available until now., Franklin Electronic
Publishers (Amex: FEP) a leader in developing innovative electronic learning
solutions for students of all ages, today joined the E.

headings verbs

com

mifflin headings

The CallMiner suite is installed alongside existing call
recording hardware and can convert any volume of recorded calls to
relational databases for analysis and reporting.

A list of subject headings or descriptors usually with a cross-reference system for use in the organization of a collection of documents for reference and retrieval.

headings indexers

0, the fastest
and most feature rich speech analytics tool available.

About CallMiner

CallMiner is a leading developer of solutions that assist contact
centers in the analysis of recorded calls.
"On behalf of Franklin Electronic Publishers, I would like to congratulate
all of this year's finalists for all of their hard work and determination to
reach this point ," said Barry Lipsky, President and CEO of Franklin. The National Spelling Bee was
launched by the Louisville, Kentucky, Courier-Journal in 1925.

nouns wordsmyth

Business Editors/Technology Editors

FORT MYERS, Fla.
Anurag Kashyap became the National Champion in the 19th round after
correctly spelling "appoggiatura.

plumb phrases

TrendMiner also displays an audio
wave form to help the user navigate searched audio.

About CallMiner Analytics Suite

The CallMiner Analytics Suite of software enables call centers to
rapidly identify, target and report what was said in recorded calls.
Without CallMiner , critical business intelligence remains
inaccessible.callminer.
Every Spelling Bee participant also received a Franklin Spelling Ace T-shirt,
a Spelling Ace baseball cap and a $20 gift certificate that can be used to
purchase products at http://www. Franklin's products are available at 45,000 retail
outlets worldwide, through catalogs, and online at http://www.

clicking bartleby

0 addresses both speed and accuracy. The underlying
technology employed by CallMiner generates information that achieves
exceptionally more accurate results than phonetic-only speech
technologies. CallMiner achieves these results because it combines
state of the art speech algorithms, natural language processing ,
statistical methods and advanced pattern matching technologies that
increase the accuracy of minable data. The word wizard integrates a
dictionary, thesaurus, and homonym engine into a single ,
simple interface to make the best use of CallMiner's
recognition engine.0.0 now provides
summary statistics about the call database and searches to
help manage call data and searches.W. Franklin distributes ROLODEX(R) Electronics branded
organizers worldwide and SEIKO branded reference products in North and South
America and Australia and will begin distribution of those products in the
European Community in 2005.

wordsmyth nouns

0 New Features

Search Refinement - TrendMiner 5.

verbs bartleby

-- Database and Search Statistics - TrendMiner 5.

Franklin Electronic Publishers Honors 78th Annual Scripps National Spelling Bee National Champion Anurag Kashyap

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franklin.

wwwebster phrase

"CallMiner provides call centers with a suite of applications that
enable businesses to gain insight into what is said in recorded calls.
In some industries, these calls represent over 90% of customer contact
that businesses have with their customers . Leading institutional investors
including Inflexion Partners, Intersouth Partners, Village Ventures ,
and In-Q-Tel back CallMiner. He represented The
San Diego Union-Tribune. Additionally, Franklin presented the top ten finalists
with a limited edition electronic Merriam-Webster's Dictionary and Thesaurus.

clicking wordnet

TrendMiner, Version 5. For additional information about
CallMiner, Inc.

bartleby mifflin

This valuable
information could be used to reduce calls into the call
center, and reduce operational costs.

CallMiner's core
application automates the process of converting calls into searchable
text and statistics for mining and gathering business intelligence. "In
particular, I would like to recognize and especially applaud Anurag for
winning the 78th Annual National Spelling Bee. The Company also licenses its
underlying technology to an array of partners including Adobe, Ademco (a
division of Honeywell), Macromedia, and Mobile Digital Media (formerly a
division of Palm).