Interwise's technical strength is
complemented by a business model that offers unlimited internal and
external conferencing for a single, fixed price.

verna pivotal

If the call involves training, the
operator can show a pre-recorded training session to the customer. Interwise's
award-winning ECP Connect is an integrated data, video, and voice
conferencing solution for delivering real-time multimedia eLearning ,
collaboration, and communications across the extended enterprise.com ) delivers powerful knowledge on demand
to the global enterprise, helping to align people, processes and priorities
better than ever before. It is specifically designed to help managers and
senior decision makers in industries plagued with service and sales
challenges -- i. For more information on Human Capital Source visit
http://www.com or contact Mady Gorrell at
650-464-6496.

suggestion allee

For more information, visit us at www .

Thomson NETg Receives OPM/GoLearn Contract for Federal Learning Program

"
Thomson NETg already provides a full range of support to a large number of
Federal agencies from its Knowledge Now Suite of learning products and
services, including the United States Air Force, United States Postal Services
and many others. Thomson provides value-added
information, software tools and applications to more than 20 million users in
the fields of law, tax, accounting, financial services, higher education ,
reference information, corporate e-learning and assessment, scientific
research and healthcare ."
In its first month on the market ForeSight(TM) has gained growing
visibility and acceptance in the financial, grocery and a national
restaurant chains.e.

lsi allee

Thomson NETg: Knowledge Now.

leveraging isde

- Reference Now e-reference books that provide just-in-time, on-the-job
performance support in the areas of professional development, IT and
desktop applications.

Thomson NETg will also offer collaboration tools and human capital
performance applications via its KnowledgeNet Enterprise Learning Platform
that deliver online meetings and live virtual classrooms with real-time audio
and video capabilities, custom course authoring capabilities, collaborative
whiteboards , communities of practice, chat capabilities and learner breakout
sessions.'"
As the acknowledged Father of Human Capital Benchmarking and
Workforce Analysis continues to pioneer the emerging field of human
capital evaluation and management, he remains focused on accommodating
the growing needs and accelerated demands for best practice services
that go beyond benchmarking.humancapitalsource .

pivotal knowhow

S. The new Indefinite Delivery, Indefinite Quantity (IDIQ)
contracting vehicle is intended to provide e-learning services and support to
the Federal government.

Focusing on what drives outcomes at the "moment of truth,"
Fitz-enz's definitive term for the opportunity point when every
corporate investment either pays off in a sale, or is lost when a
customer leaves without buying , ForeSight(TM) successfully helps
companies align systems, processes and culture around the goal of
competitive advantage through improved predictive capability.

pivotal knowledge

Interwise Enterprise Communications Platform and the Interwise
logo are trademarks and Interwise is a registered trademark of
Interwise .
- Search Now capabilities, enabling learners to search across all
elearning available on GoLearn.
"It is a very complex real-time dynamic with many tangible and
intangible variables surrounded by large amounts a human performance
data.

leveraging databanks

com

About ECP Connect

Interwise 's ECP Connect software integrates the worlds of Web
conferencing, voice conferencing, eLearning and Web seminars in a
single, integrated, all-IP platform. Learning content includes:

- A full range of web-accessible employee training and development courses
in its Learn Now e-learning course modality, which includes Business +
Professional Development, IT + Desktop, Strategic Skills, Executive
Education, Certification and Compliance portfolios of courses.
Working with your organization's micro and macro workforce data, and
capitalizing on the significant advances in decision science and
workforce analytics, ForeSight(TM) allows managers to understand the
ROI in all areas of human capital spending, see their organization's
critical interaction points, and predict how decisions in those areas
will help solve turnover and customer defection.

isde leveraging

Jac Fitz-enz PhD Delivers ForeSight

majoring suggestion

com ), with 2004 revenues of
$8., banking, hospitality, logistics, insurance , and
healthcare.
ForeSight(TM) gets a company to that 'moment of truth.

knowledge dah

Business Editors

CAMBRIDGE, Mass.
"This co-marketing partnership with Talisma continues our ongoing
strategy to leverage Interwise ECP Connect's integrated web, video and
voice conferencing solution with industry -leading technologies to
create a core communication and collaboration utility," said Interwise
CEO Frank Zvi. "Together, Interwise's and Talisma's customers can
extend the benefits of CRM solutions by using live voice conferencing,
web meetings, eLearning, web seminars and video conferencing to
collaborate on relevant information. GoLearn focuses on unifying and
simplifying IT infrastructure and licensing costs, along with increasing
employee access to high quality e-Learning products and services that advance
agency missions. Recent clients include Runzheimer International,
Conference Board -- US and Canada, Unicru, HR Planning Society, SAS
Institute, Human Capital Institute, Human Capital Magazine, Cox
Communications, Ingram Book Group, HR Biotech Association and
BrassRing .

proosto allee

Interwise and Talisma Partner to Communication-Enable Customer Relationship Experience

This is another example of how
Interwise customers can communication-enable core business processes,
such as CRM solutions.thomson." At the HRPS meeting in
New York City last week, he confirmed the premier program 's market
readiness -- and discussed how it uses the best practice analytic
tools of Unicru and SAS Institute and the proprietary metrics and
processes of Human Capital Source, taking human capital analysis to a
new level of decision effectiveness.

suggestion leverage

"

About Talisma

Talisma is a leading provider of Multi-channel CRM solutions.
Talisma CRM integrates the power of email, chat, real-time
collaboration and telephony applications with a mature, robust
multi-channel interaction management platform, comprehensive
analytics, and a fully integrated system-wide knowledgebase and
customer database. Talisma's global customers include AOL, Aviva,
Citibank, Coast Capital Savings, Daimler -Chrysler, Dell, DHL, HGTV,
Intuit, Mary Kay, Microsoft, MWB, Sony, Sprint, T-Mobile, Talbot's and
Tupperware. Prime Contractor Status Conferred for the Delivery of Both Learning Content
and Collaboration Tools and Human Capital Performance Applications

SCOTTSDALE, Ariz., Thomson NETg, the
leading provider of knowledge on demand to global enterprises and part of The
Thomson Corporation (NYSE: TOC; TSX: TOC), announced today that it has been
awarded prime contractor status by the U.,
Thomson has approximately 38,000 employees and provides services in
approximately 130 countries.

Business Editors/High-Tech Editors/Human Resources Writers

SAN JOSE, Calif ."
First mentioned at the 7th Annual HR Technology Conference in
Chicago last October, Fitz-enz described Human Capital Source's
flagship program in development as "the future comprehensive
analytical process, going beyond benchmarking.

goodness dah

"Our business is to help
companies improve customer satisfaction , and adding the dimension of
live conferencing and collaboration can only enhance the customer
experience and provide our joint customers with competitive
advantages. Office of Personnel Management's
(OPM) GoLearn program, which supports the Federal government's e-Training
Initiative. The Corporation 's common shares are listed on the
New York and Toronto stock exchanges (NYSE: TOC; TSX: TOC).

quaestor isde

About Interwise

Customers come to Interwise for true enterprise conferencing when
they are looking for more than simple web meetings.

The mission of OPM's GoLearn program is to provide the full spectrum of
web-based human capital performance (e-HCP) tools and the full range of web-
based training content, including academic, technical, executive and
organizational development courses, to any federal government employee or
industry partner in any media at any time .

About The Thomson Corporation and Thomson NETg
The Thomson Corporation ( http://www .

It focuses on creating a 'repository' of collective knowledge, intellectual capital, skills and experience .

These range from specialized firms which focus solely on KM to large information technology companies which have specialized resources in KM.

proosto knowledge

----

Interwise to Enhance Talisma's Call Center/CRM Solutions
With Live Conferencing and Collaboration Capabilities

Interwise, the leader in true enterprise conferencing, today
announced a partnership with Talisma, a leading provider of
multi-channel customer relationship management (CRM) solutions, to
communication-enable the customer relationship experience by adding
the dimension of live conferencing and collaboration. All other trademarks are the property of their respective
holders.
"Service-focused industries have long been plagued by high
employee turnover, typically ranging anywhere from 40% to over 100%
annually," says Fitz -enz. It's a proven fact that a 5%
increase in customer retention can produce a 25% increase in earning .

quaestor goodness

netg. Committed to be the global leader in best
practice, predictive forecasting, Fitz-enz continues to focus his
research around the human factor in successful corporate strategy
equations.

verna leveraging

A
leading choice of Global 2000 companies, Interwise maintains a
presence in more than 20 countries through a direct sales force,
distributors, value-added resellers and systems integrators.1 billion, is a global leader in providing integrated information solutions
to business and professional customers .----

New Sales and Service Improvement Program for Fortune 1000 and
Emerging Growth Organizations at the Vanguard of
Organizational and HCM Planning

Jac Fitz-enz, PhD, CEO, Human Capital Source and author of seven
books on human capital measurement and workforce evaluation, announced
today the official launch of ForeSight(TM) -- a premier people
strategy forecasting program which gives managers and senior
executives the power to predict how their decisions will help solve
the chronic problems of turnover and customer defection that erode
market share and diminish profit.

There are a number of companies which provide consulting services, software products or other services in the area of Knowledge Management.

lsi begg

"
"This partnership with Interwise is a 'win-win' for both us and
our customers," said Talisma CEO Dan Vetras.
Under the GoLearn contract award, Thomson NETg will provide learning
solutions in two strategic areas: learning content and collaboration tools as
well as human capital performance applications.
"Its unique approach simultaneously and in real-time, collects,
assesses and analyzes the human, production, marketing , financial and
external forces that drive current and future company profitability. The company addresses the human capital decision making
needs of corporate executives through training, consulting and
speaking activities at various HR-focused events, user conferences,
and company meetings.

KM is usually focused around developing processes and systems to help people in an organization answer questions such as:
Who in our organization knows something about ____?
What have we done in the field of ______?
Where can I find information related to the ______ product or service?
Who should I turn to for help on _______?
Knowledge management focuses on leveraging an organization's collective knowledge and experience to improve performance; the focus in on processes such as strategic planning, problem solving, learning and decision making.

begg leveraging

ECP Connect(TM) software will enable Talisma customers to use live
voice, web, and video conferencing to discuss and act upon customer
communications in real-time for increased customer retention and
satisfaction.
Thomson NETg ( http://www.

proosto ikhaya

Available as both a hosted
service and on-site software, this platform integrates with a
company's existing VoIP infrastructure to accelerate massive
cost -saving opportunities without requiring expensive upgrades of
existing telephone handsets.gov and get answers they need quickly and
efficiently. Finally, Thomson NETg will also offer applications that deliver
360-degree feedback and skill gap analyses through its Precision Skilling
tool.
"We're honored to have been selected by GoLearn to help meet the employee
training and development needs of the Federal government communities served by
it," said Joe Dougherty, president of Thomson NETg. "There
are thousands of moments of truth occurring everyday in an
organization that influence the outcome of decisions," says Fitz-enz.C. and New York City, Human Capital Source operates globally ,
leading the way to the "next" wave of workforce analysis and
practices.

amoco brint

"Our complete range of
relevant, targeted instruction combined with our powerful learning empowerment
tools will help government agencies of all sizes meet their critical missions
by moving their people right where they need them: onto the cutting edge.

lsi begg

- Mentor Now services offering around-the-clock real -time support from
qualified online instructors. Our breadth and flexibility of knowledge resources ,
together with more than 35 years of enterprise empowerment experience, help
organizations of all sizes to manage change, transform operations and exceed
bottom-line expectations. For the first time we're gathering this critical mass of data,
applying unique metrics, crunching all the numbers , and fashioning
more effective and predictive decision making processes from the
moments of truth in organizations where corporate investment pays off
-- or is lost. "This constant churning is costly to a
company -- and confusing to the customer.

About Human Capital Source

Based in San Jose, California, with offices in Chicago, Charlotte,
N.

majoring isde

talisma.

proosto misunderstandings

For example, a call center operator talking with a
customer can click on an Interwise button to move from a phone call to
an ad hoc or scheduled meeting to share documents or trouble-shoot
applications with a customer.
- Job Aids Now that include Crisp books, Course ILT products, FastCards,
CourseCards and FlipCards . With operational headquarters in Stamford, Conn.

Knowledge Management is the science of storing, indexing and retrieving information to add value to an organization.

It also protects intellectual assets from decay, adds to firm intelligence and provides increased flexibility.

lsi amoco

---

- - kjjkjk

Loading...

(Note: These pages use the Atlas Content Safeguard System (ACSS) and require that Javascript is enabled for viewing.)