Edusoft, a division of
Houghton Mifflin Assessment Group, is headquartered in San Francisco.edusoft.com or call the company's offices:
United States: 800-821-4358; UK/Europe: 1753-464646.

cps scrutiny

m.com) has
offices in Los Angeles; Austin, Texas; and Wayne, Neb.
Programs of study lead to specialized associate degrees and career-specific
diplomas.

earning dramatically

Malone College Announces: Accelerated Degree Completion Program Approved to Be Offered On-Line

Classworks is also
aligned with the five key components of reading instruction: phonemic
awareness, phonics, fluency, vocabulary and comprehension, as defined
by the National Institute for Literacy and the Partnership for
Reading . The school strives to fulfill this mission by providing
breadth and depth of courseware, applicable technology, and a wide array of
flexible services aimed at the needs of the adult learner. For more information,
visit: http://www.

Today's technology offers many options for delivering and receiving education over a distance.

worthless distance

Malone's bachelor of arts
degree in management is designed for working adults age 25 and older who have
some college education. or Saturday 8 a.
For more information about how to obtain a Malone College bachelor of arts
degree online, or for information regarding any of the programs offered
through the School of Continuing Studies, please call 1-800-867-6267 extension
8342 or (330) 471-8342, or visit the Malone College Management Program website
at http: //www."
"The combination of Classworks' teaching activities with Edusoft's
assessment capabilities is a key component toward making formative
assessment a powerful tool for improving student learning ," said Iwan
Streichenberger, president of Edusoft."

eGain

"Lifelong learning has become an imperative in today's business environment
of rapid change and global competition," said Ashu Roy, CEO of eGain. The mission is supported by an admissions policy that allows
students with appropriate prior education to enroll in programs without
regard to race, religion, gender, age, color, national origin, or physical
disability .

mediated interactivity

edu/mcmp.

Curriculum Advantage and Edusoft Partnership Empowers Educators to Create Individual Learning Plans with Classworks

curriculumadvantage.

*Source: 2005 ForresterWave report on eService and 2005 Patricia Seybold
Group's bull's eye reports on cross-channel, cross-lifecycle customer
service -- overall capabilities, knowledge management, architecture and
analytics

**Source: Rankings on ERMS in 2004 Forrester TechRankings on eService

These students may be place-bound or time -bound and this type of instruction provides access to all who wish to pursue a degree.

Teaching strategies based on computer applications are emerging that are also effective.

scrutiny sml

com

Distance learning provides a way to share those types of classes and employ one instructor.

Each year corporations look to the use of technology and distance education to provide that training and continuing education for their workers.

Educational materials are delivered primarily through live and interactive classes.

The ability of the teacher and students to see each other may not be a necessary condition for effective distance learning, but audio is a critical component for interactivity.

competencies malet

-noon for
54 weeks at Malone College in Canton, and the Continuing Studies Centers
located in Brecksville and Mahoning Valley , and-now-online from anywhere in
the world, at the convenience of the student.

The mission of Thomson Education Direct is to empower adult learners to
advance or change their careers, learn a new skill, or gain personal
satisfaction.com/index.

learnlinc anytime

Malone College adds the
advantage over many other online programs by offering faith-based learning and
superior student services in a convenient format for folks anywhere in the
world.
Malone College, a Christian college for the arts, sciences, and
professions in the liberal arts tradition, awards both undergraduate and
graduate degrees in more than 90 programs of study. Classworks is Curriculum Advantage's network-based
system of K-12 reading and mathematics curriculum and learning tools,
and Edusoft is a leading standards -based assessment platform provider.

mediated varies

Malone, a member of the
Council for Christian Colleges and Universities , is recognized by the
prestigious Templeton Foundation as a leader in character development. "eGain 's customer
service software will enable us to provide prompt and effective service to
our student -base.

About eGain

eGain (OTC BB: EGAN) is a leading provider of customer service and contact
center software for in-house or on-demand deployment.

competencies onlineumfragen

Online information meeting Internet chats are
held on the third Thursday of every month from 11:30 am to 1:00 pm (EST).malone. The
patent -pending Edusoft assessment platform helps with the creation of
paper exams, automates the grading process, provides deep analysis of
test scores, and finally helps educators adjust instruction based on
this analysis. This service level, together with the quality of our
education offerings, will help ensure that we are the preferred institution
for distance learning.
These hubs enable dramatically improved customer experience, unified
multichannel customer service, end-to-end service process efficiencies , and
enhanced contact center performance.

Distance learning can be defined as the acquisition of knowledge and skills through mediated information and instruction.

Distance learning is also used to support rural and inner city classes with student enrichment, student courses, staff development and in-service training for teachers and administrators.

New uses for distance learning include the application of information and educational resources for Pre-K through grade 12 students, adults, senior citizens, local governments , organizations and businesses.

(credit: www.

scrutiny learnlinc

malone. Classworks
activities are correlated to national and state learning standards and
state tests. They include prescriptive and summative assessment ,
remediation and reporting tools.

scrutiny sml

"The seamless interaction
between our best-of-breed products empower educators to make a
significant difference in the classroom by successfully connecting
performance data directly to individualized instruction. Thomson Education Direct is using the
solution to manage inbound and outbound interactions with students
regarding grades, shipments, fees, financial aid and related issues. With
eGain Mail, Thomson Education Direct provides additional interaction
choices to students, while improving response times and controlling
operational costs. Twenty -four of the fifty largest global companies rely
on eGain to transform their traditional call centers , help desks and Web
customer service operations into multichannel customer interaction hubs.

unwary beware

announced today a partnership with Edusoft(R) that
offers educators a powerful tool to track student performance on
district and state assessment tests and leverage that information to
create individual Classworks learning plans tailored to a student's
particular needs.educationdirect.

eGain OnDemand, the industry's first-ever on-demand eService software,
is a proven, robust and scalable solution that has been used by companies
of all sizes to rapidly build customer interaction hubs for over eight
years.

Headquartered in Mountain View, California, eGain has an operating presence
in 18 countries and serves over 800 enterprise customers worldwide.

Programming for distance learning provides the receiver many options both in technical configurations and content design.

org )
It should be noted that quality of distance learning programs varies widely, and there are hucksters out there selling worthless, unaccredited degrees and programs, sometimes passing them off as legitimate to unwary learners; buyer beware!

iaap scrutiny

The first class offering will
be in January of 2006. Classworks State Editions are further aligned to the
learning standards of 15 states so that teachers can more closely tie
their teaching to the core concepts and competencies prescribed by
their state.
As part of its student interaction hub vision, Thomson Education Direct
plans to implement eGain's chat and web self-service solutions in 2006 to
further improve connectivity with its students. "We
are pleased to enable Thomson Education Direct to help professionals
reinvent themselves for continued relevance and value addition."

About Thomson Education Direct

Thomson Education Direct is one of the oldest and largest distance learning
institutions in the world. The school provides programs and services that
are designed to meet the life-long learning needs of the adult learner .eGain.

iaap dramatically

Since
the program began in 1984, more than 2,700 adult students have completed their
degrees .

Business Editors/High-Tech Writers/Education Writers

LOS ANGELES----Curriculum
Advantage , Inc.

PRESS RELEASE Thomson Education Direct Deploys eGain's Email Management Solution to Process Cross -Lifecycle Student Inquiries

eGain Communications Corporation (OTC BB: EGAN), provider of the industry's top-rated* customer service and contact
center software for in-house or on-demand deployment , announced today that
Thomson Education Direct, one of the oldest and largest distance learning
institutions in the world, has deployed eGain Mail, the industry's
top-rated email management software**, to manage relationships with
prospective and enrolled students.

mediated cps

The School of Continuing Studies
will be begin accepting applications in August.m. "Not only are we able to give
teachers advanced control over information, but we are providing them
with more ways to utilize that information to improve student
performance. Curriculum
Advantage's flagship product is Classworks, a network-based system of
K-12 reading and mathematics curriculum and learning tools that
currently comprise over 3,000 hours of curriculum.

competencies malet

CANTON, Ohio, The School of Continuing Studies at
Malone College is pleased to announce that its popular accelerated degree
completion program for adult learners, the Malone College Management Program
(MCMP), has received approval from the Higher Learning Commission of the North
Central Association to be offered online."
The announcement comes as the culmination of nearly four years' worth of
effort by faculty and administrators in addressing issues required to
transform the popular program into an on-line degree.com) includes 8,600 learning
activities from dozens of favorite educational software programs, all
of which are correlated with National Education Standards in math and
language arts. INET Classroom, also from
Curriculum Advantage , is a comprehensive library of web-based
curriculum linked to state and national standards.

Thomson Education Direct selected eGain Mail over solutions from a variety
of other high-profile providers due to its scalability, sophisticated
knowledge base, ease of use, ease of integration with legacy systems and
unified multichannel interaction capabilities enabled by eGain Service,
eGain's award -winning software suite for building unified multichannel
customer interaction hubs.

Thomson Education Direct assesses fulfillment of its mission and
achievement of institutional effectiveness through ongoing studies of
student academic success, measurement of student satisfaction, and
evaluation of the career outcomes of graduates.

Distance learning encompasses all technologies and supports the pursuit of life long learning for all.

Distance learning provides equity of access to information and opportunities, and can dramatically decrease the costs and inconveniences associated with maintaining a well-trained work force.

earning iaap

The partnership will enable educators to maximize a student's
opportunity to score well on their next high stakes test by using
Classworks' internal benchmark tests to further assess each student's
proficiency in mathematics and reading.
"We're excited about our partnership with Edusoft as it further
enhances the relevance of our Classworks curriculum," said Lindsey
Cook , president of Curriculum Advantage. Based on the vision of the No Child Left
Behind Act of 2001 (NCLB), Edusoft gives educators tools to make
data-driven decisions about students and classrooms . Sixty hours of algebra and
pre-algebra resources have also been added to a new Algebra Series for
Classworks.

About Curriculum Advantage

Curriculum Advantage, Inc. To find
out more about eGain, visit www.

In rural areas, especially, telecommunications systems and services are tied increasingly to economic development and community survival.

azdla.

beware unaccredited

Classworks is installed in 2,000
schools in the United States and worldwide.

"We are committed to meeting the lifelong learning needs of adults," said
Rob Bruno, Director of IT at Thomson Education Direct.

This saves them millions of dollars each year using distance learning to train employees more effectively and more efficiently than with conventional methods.

anytime mediated

The Malone College Management Program is one of the first accelerated
degree completion programs of its kind, having celebrated 20 years of
assisting the adult learner attain a college degree.edu.
Classworks is a recognized reading resource worthy of purchase
using Title II, Part D funds as allocated by NCLB.
Additional information on Edusoft and its products can be obtained at
866-4-EDUSOFT or www. Trusted by prominent
enterprises and growing mid-sized companies worldwide, eGain has been
helping organizations achieve and sustain customer service excellence for
more than a decade.

eGain Service 7, the company's software suite, includes integrated,
best -in-class applications for Web self-service, e-mail management,
knowledge management, live Web collaboration through chat and cobrowsing,
automation of fax and paper-based service interactions, case management and
service fulfillment. These robust applications are built on the eGain
Service Management Platform (eGain SMP), a scalable next-generation
framework that includes end-to-end service process management ,
multichannel, multisite contact center management and certified
out-of-the-box integrations with leading call center, content and business
systems.

Telecommunications systems that serve education can also benefit the community at large.

passkey varies

The addition of this
degree completion program, in conjunction with other classes offered online at
Malone College, enables an adult student to start with no college credit and,
via the internet, earn a bachelor's degree from Malone College."
Classworks (www.curriculumadvantage .

About Edusoft

Edusoft offers the only proven standards-based assessment platform
to enable public schools immediate access to online student
performance results and customized instructional tools based on the
automatic scoring of plain paper answer sheets. Thomson Education Direct is also using eGain
Mail to automate service processes across organizations when student
inquiries require resolution that extends beyond the initial interaction.

varies distance

THE DEGREE MAY BE OBTAINED AS FAST AS 14 MONTHS . Classes meet once a week from 6-10 p. New content for English as a second language (ESL) and
English Language Learners (ELL) is being added to help students who
are new to the English language. (www . Furthermore, the
institution expects to be able to handle a 50% increase in email traffic
while curbing service costs.

Providing courses and electronic field trips are among the principal applications for distance learning in Pre-K through grade 12 education.

Further, distance learning is used to share classes among schools for those areas who may not be able to find good teachers to teach honors courses like math and science.

In higher education, distance learning is providing undergraduate and advanced degrees to students in offices, at community colleges and at various receive sites.

Students for whom convenience may be a crucial factor in receiving college credit are earning degrees by interactive instructional television, ITFS and other means of delivery.

onlineumfragen decrease

Small class groups advance
through the entire program taking one class at a time.
Check the web page for more information.

courseware competencies

According to Marjorie Carlson, dean of the School of Continuing Education,
"With now having the ability to offer online a bachelor of arts degree with a
major in management, we can serve a broader population of adult students who
are outside of the driving distance of our Canton, Brecksville, and Mahoning
Valley campus locations. Please
visit our web site at http://www.
Edusoft's web-based assessment platform allows teachers to manage,
organize and analyze student data to help them reach their goals and
improve student performance.

Currently used by over 60 agents, the solution has already enabled Thomson
Education Direct to reduce response times by half.

courseware sml

The concept of 'anytime, anyplace, and at your pace'
fits the needs of many busy working career people. Programs not
only teach current marketplace skills, but also present liberal arts
offerings and develop critical thinking, writing, and mathematical
abilities.html.

cps scrutiny

earning dramatically

Malone College Announces: Accelerated Degree Completion Program Approved to Be Offered On-Line

Today's technology offers many options for delivering and receiving education over a distance.

worthless distance

mediated interactivity

Curriculum Advantage and Edusoft Partnership Empowers Educators to Create Individual Learning Plans with Classworks

These students may be place-bound or time -bound and this type of instruction provides access to all who wish to pursue a degree.

Teaching strategies based on computer applications are emerging that are also effective.

scrutiny sml

Distance learning provides a way to share those types of classes and employ one instructor.

Each year corporations look to the use of technology and distance education to provide that training and continuing education for their workers.

Educational materials are delivered primarily through live and interactive classes.

The ability of the teacher and students to see each other may not be a necessary condition for effective distance learning, but audio is a critical component for interactivity.

competencies malet

learnlinc anytime

mediated varies

competencies onlineumfragen

Distance learning can be defined as the acquisition of knowledge and skills through mediated information and instruction.

Distance learning is also used to support rural and inner city classes with student enrichment, student courses, staff development and in-service training for teachers and administrators.

New uses for distance learning include the application of information and educational resources for Pre-K through grade 12 students, adults, senior citizens, local governments , organizations and businesses.

(credit: www.

scrutiny learnlinc

scrutiny sml

unwary beware

Programming for distance learning provides the receiver many options both in technical configurations and content design.

org ) It should be noted that quality of distance learning programs varies widely, and there are hucksters out there selling worthless, unaccredited degrees and programs, sometimes passing them off as legitimate to unwary learners; buyer beware!

iaap scrutiny

iaap dramatically

PRESS RELEASE Thomson Education Direct Deploys eGain's Email Management Solution to Process Cross -Lifecycle Student Inquiries

mediated cps

competencies malet

Distance learning encompasses all technologies and supports the pursuit of life long learning for all.

Distance learning provides equity of access to information and opportunities, and can dramatically decrease the costs and inconveniences associated with maintaining a well-trained work force.

earning iaap

In rural areas, especially, telecommunications systems and services are tied increasingly to economic development and community survival.

azdla.

beware unaccredited

This saves them millions of dollars each year using distance learning to train employees more effectively and more efficiently than with conventional methods.

anytime mediated

Telecommunications systems that serve education can also benefit the community at large.

passkey varies

varies distance

Providing courses and electronic field trips are among the principal applications for distance learning in Pre-K through grade 12 education.

Further, distance learning is used to share classes among schools for those areas who may not be able to find good teachers to teach honors courses like math and science.

In higher education, distance learning is providing undergraduate and advanced degrees to students in offices, at community colleges and at various receive sites.

Students for whom convenience may be a crucial factor in receiving college credit are earning degrees by interactive instructional television, ITFS and other means of delivery.

onlineumfragen decrease

courseware competencies

courseware sml

In the corporate side of training, America is currently faced with upgrading the training of 50 million American workers.

decrease malet

org )
It should be noted that quality of distance learning programs varies widely, and there are hucksters out there selling worthless, unaccredited degrees and programs, sometimes passing them off as legitimate to unwary learners; buyer beware!