This
adaptively structured interface enables customers to quickly pinpoint answers
by responding to a series of diagnostic questions that guide them to a
successful conclusion of their self-service session.
"Customer service is about delivering the best answer in the least time at
the lowest cost across all communication channels," Gregory Wright, manager of
service and support automation at Ricoh Corporation, said.
"Superlative customer service continues to gain importance as a means of
achieving competitive differentiation and maximizing the lifetime business
value of customer relationships," Mike Myer, vice president of development and
CTO at RightNow , said.

argued brouwer

It complements the
patented knowledge base management technology and highly intuitive search
tools that have made RightNow the market leader in on demand customer service,
and can be added to knowledge bases already in use by RightNow customers all
over the world. Papers presented at this conference indicate
the possible existence of a variety of subtle effects in the Earth and
ionosphere , occurring several hours to days before major Earthquakes, which
may provide the foundations of desperately needed short-term forecasts.

constructivism logical

Based on their response to each question, the system asks them the next
logical question in the decision tree and/or provides them with relevant
answers from the knowledge base.

BRNOW

Decades
of studies looking for mechanical or crustal precursors to large quakes have
not found any clear indicators.
QuakeFinder is also starting to expand their ELF satellite and ground
monitoring to include "fusing multiple data sets" to provide multiple
simultaneous indicators prior to the earthquake. The major problem in most of this research is
the low level of funding.

stefanik recursive

It can also be used to
improve the performance of contact center agents by providing them with
structured troubleshooting dialogs. "By automatically
asking customers a logical series of questions, RightNow SmartGuide can
quickly and accurately provide them with the information they need -- ensuring
their satisfaction while decreasing email and call volume in the service
center .

msg constructively

Using RightNow's patented AI technology, SmartGuide automatically improves
its own effectiveness over time by learning from each user's interactions.rightnow.

inconsistent counterpart

Nasdaq
is a registered trademark of the Nasdaq Stock Market.
The International Workshop for Seismo-Electromagnetics (IWSE) conference
in Chofu, Japan on March 15-17 attracted over 130 participants from Taiwan,
China, Russia, India , Italy, France, Mexico, Austria, Israel, Bulgaria,
Ukraine, Greece, USA and Japan.

ABOUT QUAKEFINDER -- QuakeFinder is a private business located in Palo
Alto, CA, dedicated to saving lives by conducting research to enable global
forecasts of seismic activity, in order to eventually provide customers with
early warnings of potentially destructive earthquakes.

constructive counterpart

More than 1,300
organizations worldwide use RightNow solutions including British Airways,
British Telecom, Cisco Systems, Continental Tire North America, John Deere,
Nikon and the Social Security Administration. Seismo-Electromagnetic phenomenon, on the
other hand, after 20 years of research is starting to yield statistical
information indicating that some unexplained electromagnetic indicators do
exist.
"In recent years, the wind prevailing in the scientific community did not
appear to be favorable for earthquake prediction research," said Masashi
Hayakawa, Chairman of the IWSE Conference, "the present negative views are by
no means groundless. Amid the general pessimism, seismo-electromagnetic science is a new
and promising approach.

underly recursive

Therefore, as more users interact with the system, it guides them to the
correct answer faster.
The risks and uncertainties referred to above include, but are not limited
to , risks associated with market acceptance of SmartGuide(TM), our business
model, our past operating losses, possible fluctuations in our operating
results and our rate of growth, interruptions or delays in our hosting
operations, breaches of our security measures, our ability to expand, retain
and motivate our employees and manage our growth, and our plans for new
product releases.
"Our long-term goal," says Tom Bleier, President of QuakeFinder, "is to
collaborate with government and private entities to provide short-term
earthquake warnings derived from satellite and ground data .

quantifiers underly

PALO ALTO, Calif. We hope to
achieve the vision that people will be able to turn on their TV or computer
and see earthquake forecasts, just like they do today with hurricanes, tornado
warnings and weather forecasts.

quantifiers contradiction

underly hilbert

com. However, earthquakes are nothing but physical phenomena,
and science should have some predictive power on the future behavior of any
physical system.

hilbert contradiction

For further information, please visit http://www. These forward-
looking statements are not guarantees of future results and are subject to
risks, uncertainties and assumptions that could cause our actual results to
differ materially and adversely from those expressed in any forward-looking
statement.

formalist msg

SmartGuide prompts users with a series of questions about their issue.
RightNow (Nasdaq: RNOW ) provides organizations with industry-leading on
demand CRM solutions to build customer-focused businesses .

quantifiers posy

"
SmartGuide is the latest addition to RightNow Service(TM), the award-
winning customer service component of RightNow CRM(TM).

hilbert quantifiers

Safe Harbor Statement under the Private Securities Litigation Reform Act
of 1995
This press release may contain forward-looking statements. We undertake no obligation to revise or update publicly any
forward-looking statement for any reason.quakefinder .

quantifiers inconsistent

intuitionistic msg

"

About RightNow Technologies, Inc.

RightNow is a registered trademark of RightNow Technologies, Inc. Some significant new waves have been rising in earthquake
science.

constructively msg

, The implications of providing
forecasts of earthquake activity are enormous.

underly asserted

RightNow SmartGuide's Intuitive Question -and-Response Interface Helps
Customers and Agents Quickly and Accurately Pinpoint Answers

BOZEMAN, Mo. "With SmartGuide, RightNow is once again delivering a
ground-breaking technical innovation that provides the market with an entirely
new way to increase customer satisfaction, reduce operational costs, and
implement CRM best practices. Founded in 1997, RightNow is
headquartered in Bozeman, Montana, with additional offices in North America,
Europe and Asia."
For more information visit http://www.

constructive underly

axioms msg

"
QuakeFinder, a small research company based in Palo Alto, California , and
several government agencies including NASA -- as well as Stanford, UC Berkeley
and other leading Universities -- are all studying the correlation between the
Extreme Low Frequency (ELF) magnetic fields and pre-seismic activity. Let's hope we don't need to experience a major
urban earthquake before there is enough public concern and government response
to develop this new area of research .

counterpart logical

brouwer msg

It thereby automatically guides them to the
most relevant information in the least amount of time .
The forward-looking statements in this release speak only as of the date they
are made.com.

hilbert existential

RightNow Boosts Speed and Consistency of Customer Service With Innovative Application of Decision-Tree Logic

Further information on potential factors that could affect
our financial results is included in our annual report on Form 10K, and in our
other reports on Form 10Q filed with the Securities and Exchange Commission. Given a quake-warning system,
lives could be saved by taking simple precautions such as evacuating people
from unsafe buildings or pre-positioning response teams and supplies.

quantifiers brouwer

, RightNow(R) Technologies
(Nasdaq: RNOW) today introduced RightNow SmartGuide(TM), an innovative CRM
solution that enhances the quality, speed and consistency of customer service
by proactively guiding customers and/or service agents to answers via a
uniquely intuitive and effective interface using "decision-tree" logic. RightNow's
acclaimed technology, comprehensive services and commitment to customer
success deliver high returns on investment for its customers.