"
When faced with this particular set of circumstances with a
first -ever female CEO and a garrulous and large medical staff, these
executives incorporate a few environmental alterations.
"Everybody in a hospital loves to talk and they love to analyze,"
said Grant.

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Though I
grew up in the South, I had forgotten some of the very nice customs,
such as men standing until the woman is seated. Often, I
would be looking for something on my desk, or standing while talking
to a male physician or colleague, and notice that the individual would
remain standing. "People
will consciously or unconsciously undermine a decision if they have no
input into that decision .

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"
"When you involve other people and engage them in the process, it
does cut down on the talk outside the room," said Brinkley. "In our opinion,
women bring a new style of leadership, and they will be the key to
leading hospitals through this difficult time in the industry .phns.

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"I'm not sure if it is
any different being male or female, but they want to see how you react
and what your style of conflict resolution is. "Informal conversations are often the most important in
understanding each other. They usually look kind of confused when I
tell them I run the place . They think I'm a secretary or a nurse."
About PHNS: PHNS is the only privately owned company that provides
a suite of healthcaring solutions including information technology,
health information management and receivables management services
tailored specifically to hospitals and multi-facility healthcare
systems.
PHNS employs more than 1,400 experienced professionals whose
dedication has resulted in over $35 million in cost savings for PHNS'
hospital partners.

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I go to their
lounges and talk to them, and I encourage all our leadership to do
that."
"I put a stop to the 'meeting after the meeting,' and I told the
staffs that everything is going to be transparent," said Hood . "When people ask
where I work, I tell them. advocate
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According to these leaders, the word-of mouth needs
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"If you talk to one of them, expect it to go
quickly through the whole system.
"When I first came to Memorial," said Brinkley, "I noticed a big
difference in manners and how things are done in the South.

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"I think the medical staff tests you," said Michelle Hood, CEO,
St. "My hospital is very
closely aligned with the medical school, and I met with the medical
staff on the second day.,

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Handling the ''Meeting after the Meeting ''; Top Female Hospital CEOs Offer Insights in Roundtable Sponsored by PHNS

Participants included five female
hospital CEOs from across the country. "Don't
sit around the table and nod yes to everything and then go out in the
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I would invite them to sit down; however, they would
not do so."
"I think setting tones is important," said Jean Leon, CEO of Kings
County Hospital Center in Brooklyn, New York. Not only was I female, but the only other
things in the room that were black were the shoes."
Everyone agreed that hospitals are organizations with storage for
a lot of opinions. "You have the official medical staff and you have the
'unofficial ' medical staff that always has an opinion. I learned that early on from my mentor."
"At Memorial Health Care System, we use outside organizational
development help," said Brinkley.com/cgi-bin/prnh /20050624/SFF035 )

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"There is just this tremendous grapevine within the medical
staff ," said Grant.

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Vincent Healthcare in Billings, Montana. This has
helped me considerably in making big changes."
"There still are some stereotypes," said Grant. PHNS was founded in 1999 and is headquartered in
Dallas, Texas, with employees based across the country.

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For years, I've had small toys in my office with
which guests may fidget, after people told me the toys were relaxing.

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"I've kept my office location so it is easy to 'just walk in' and
chat," said Georgia Fojitasek, CEO, Foote Health System in Jackson,
MI.

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The conversation was led by Fawn Lopez, publisher of top
industry magazine Modern Healthcare.
One recurrent theme in the discourse dealt with "the meeting after
the meeting," or the debate that can occur among staff after a
decision has been rendered. But everyone at the table said that
post -meeting "chatter" or the "meeting after the meeting" is something
of which every new executive needs to be aware. Serving more than 340 hospitals across the country, PHNS
creates business-healthy hospitals by improving operations, enhancing
technology, providing capital dollars and increasing cash on hand
allowing hospitals to focus on their core competency -- patient care.

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Tune in Sunday,
June 26 and find out who America chooses as the #1 Greatest
American.

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Lauderdale , Florida, agreed. In addition, they recommend
making decisions and sticking to them. "I don't know if men do this,
however, our executives and leaders complete profiles so that we each
understand how we work as individuals and as team members, and how we
learn and hear things."
The roundtable sponsor, PHNS, praised the candor of the discussion
during the Dallas session. "There's no doubt in my mind that women are
at the forefront of change in this industry," said Rick Kneipper,
chief administrative officer and co-founder of PHNS.

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Although their backgrounds are diverse, five female hospital CEOs
found surprisingly familiar challenges when they participated in a
roundtable discussion hosted by PHNS, a Dallas-based company committed
to delivering a continuum of information management solutions to
hospitals. The executives said this could be an issue
for any CEO, male or female."
Pauline Grant, CEO of North Broward Medical Center in Ft. And, I told them
who I am, that I wanted us to work together and I talked a lot about
respect ."
"In leading change, I have been influenced by The Tipping Point,
the book by Malcolm Gladwell ," said Fojtasek."
"I do think that women tend to make decisions in a more
collaborative way," said Hood. It can be messy involving a team, however,
the outcome is much more positive when others are involved.

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You just don't see
that in other parts of the country, and it is refreshing. There is a level of civility and respect that is very nice
about that type of behavior.

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"
It is often helpful if the female CEO adapts her expectations and
behaviors to the culture, according to Ruth Brinkley, who is CEO of
Memorial Health Care System in Chattanooga , Tennessee. "Rather than trying to
move the entire group at once, he advises to calculate the square root
of the group you want to influence, and this will be the number of
early adopters of change who will then influence others. "But once I have made a decision, I
stick to it. More
information about the company can be found at www.

Relatives and advocates of the final five candidates will be
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Business Editors/Healthcare Editors

DALLAS----They have ascended to the
top jobs in hospital management, a field traditionally dominated by
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