The survey included readers' responses from all over the world including:
China, the UK, Latvia, Brazil, Belgium, Scotland , India, the Philippines,
France, Italy, Canada, the Netherlands, New Zealand, Zambia, the Middle
East, Finland, Columbia, Eastern Europe, Germany, Indonesia, Malaysia, and
the United States.

The dealership
relied on its employees to make all customer calls for sales, service
and any customer service issues.
CallStream(TM), CallCommand's core product, is a revolutionary,
Web-based personalized calling system designed to provide superior
voice messaging to cell phones, land phones and other devices."

Fund for UNICEF
(310) 788-6903/(404) 885-0657 (212) 922-2517 /(917) 204-4604
cgioia@unicefusa.

loder scraping

Dimmitt Chevrolet Service Revenue Beats Market Average by 12 Percent with CallCommand's CallStream

Dimmitt Chevrolet is well-known as a cornerstone of the local
community.

About Roger Hodgson:
Roger Hodgson is the highly recognizable voice and composer of the most
well-known songs of Supertramp.seomin@bestwestern.

confrontational quadriplegic

The PSAs also presented original
animation depicting the joy of kids helping other kids, and pointed viewers to
the http://www.org Web site that encouraged kids to raise funds for
UNICEF's tsunami relief efforts .

voos merriweather

.

Why Is Cincom's Expert Access E-zine
Different?

Cincom has partnered with some truly brilliant and forward-thinking
business leaders to participate in its "Ask the Expert" program.
CSI is another area to enjoy significant results with a
seven-point increase. The customers now
have no fear of calling if something is wrong and we then get the
opportunity to show how fast we can fix it.bestwestern.S.

splints ironies

But Even Around the World?

"Cincom's Expert Access mix of helpful business articles and irreverent
humor really hits the mark," said Hank Stroll, publisher, InternetVIZ."

"I really enjoy the 'Ask the Experts' feature.-based dealership began using CallStream to
fire out a series of thank you calls from the general manager to
customers and noticed immediate results; the customers loved getting a
personal call from the dealership.
Due to Dimmitt Chevrolet's strong focus on personal service, the
dealership was looking for a new and more effective way to reach
customers and better establish personal relationships., from children under age 18 from December 26,
2004 through March 31, 2005.

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4/10 of one percent is a REALLY BIG NUMBER

"One important measurement of a successful e-zine is the amount of
opt-outs. The humor is a welcome change from
many other industry newsletters. CallScan will
assist businesses in building an infrastructure to support the new
legislation being imposed by the Federal Trade Commission, FCC, state
agencies and even the Treasury Department regulations.

About Best Western International
Best Western International is THE WORLD'S LARGEST HOTEL CHAIN(R) with more
than 4,100 hotels in 80 countries and territories .'s 24-hour,
ad-supported cable service offering the best in animated entertainment.

strapped tish

The biggest results the dealership has seen have been in service
revenue increases; 2004 was a flat year for service business with most
dealerships happy if they had increases of 1-2 percent and yet with
the help of CallStream, Dimmitt Chevrolet enjoyed increases of 14
percent. "Our goal
was to create a campaign that would show kids that they, too, could become
vitally involved in bringing much-needed relief to hundreds of thousands of
people in Southeast Asia.

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Expert Access has an incredibly low opt-out rate of just 4/10 of
one percent," said Jack Scharff, editor, InternetVIZ."

"Articles are insightful and useful.

CINCOM, and Simplification Through Innovation are trademarks or registered
trademarks of Cincom Systems, Inc.

merriweather confrontational

CallScan(TM), released simultaneously with new legislation , offers
state and federal "do not call" compliance solutions. In everything it does, the most
disadvantaged children and the countries in greatest need have priority.com

matlin tetraplegic

Business Editors/Automotive Writers

CINCINNATI----CallCommand(TM), a
leading provider of Web-based communication solutions to automotive
retailers nationwide, today announced that Dimmitt Chevrolet increased
service revenue in the first quarter by 14 percent, in a flat market
where most dealers were happy with increases of 1-2 percent, with
CallCommand's powerful Web-based calling system CallStream(TM) being
highly instrumental.
Before CallStream we would never hear about it," Pilato commented. The family-owned and operated dealership
has always placed service to customers and the local community as its
top priority; in March former dealer principal, retired second
generation Larry Dimmitt Jr.

ABOUT CALLCOMMAND(TM):

CallCommand(TM) is a leading provider of communication solutions
for retailers , businesses and government agencies. Most
importantly, this feature will aid dealers in ensuring that all
necessary safe harbor requirements are met. homes and 160
countries around the world , is Turner Broadcasting System, Inc.rogerhodgson.org or call 1-800-4UNICEF.

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Cincom's
award -winning Expert Access e-zine received a 93%
excellent/good overall rating from readers around the globe during a
six-month survey compiled by InternetVIZ, a custom e-journal publisher.

2006 Cincom Systems, Inc.

matlin strapped

Expert Access provides relevant,
concise, objective information, sometimes in an irreverent, humorous
manner, to help readers do their jobs better, become aware of new ideas,
products, and services or to occasionally have a B2B laugh.
Dimmitt Chevrolet has since implemented a whole suite of
CallStream customer communications from calls to thank the customer
for buying a vehicle and to ensure they are happy with the sales
experience to parts department calls to service reminders and missed
appointment rescheduling reminders.
Combining the latest, most innovative telecom and Internet
technologies, CallStream provides for quick, reliable execution of
targeted communications.com

Courtenay Palaski/Joe Swaney Chris Gioia/Kini Schoop
Cartoon Network U.S.

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We empower our clients to
outperform their competition by providing ways to increase revenue, control cost, minimize risk and achieve rapid ROI. CallStream (TM) is a tool that allows users to develop and send
out targeted voice mail messages instantly from any location, with
superior penetration: as high as 92 percent message delivery.com, visit CallCommand 's
Web site at www.,
Yahoo!, Google, MSN) and type the word "CallCommand.Arie, and Five for Fighting 's John Ondrasik,
singing the "Give A Little Bit" theme. It is a membership
association of independently owned and operated hotels that provides
marketing, reservations and operational support to its members . While "The Logical Song," "Take the Long Way
Home" and "Breakfast in America" still constantly grace the airwaves 25 years
after their release, it is the message of "Give a Little Bit" that has become
the anthem for fundraising efforts around the world.

matlin afshin

I've even had customers call me back
and thank me for the call. For
more information about UNICEF or to make a donation, please visit
http://www.

scraping ironies

A Little Humor Goes a Long Way. However, according to Pilato, it was
impossible to keep up with all the calls that needed to be made in the
course of general business and servicing the customer. It is an instant alert
and communication system that allows the dissemination of vital
information to citizens quickly and effectively. After being very
involved with these efforts since the beginning of this year, Roger begins a
worldwide tour next month with a series of solo and orchestral shows.org
joe.

tish sesow

Excellent job!"

"I like the stories with motivational content , the interactive nature, the
humorous writing style of the editor, and the varied selection of content
from diverse sources."

"For an academic, Expert Access is of great value as a snapshot of current
business trends and demands. Much of this increase Pilato attributes to the
increased customer interaction the calls produce.com. UNICEF is non-partisan and its
cooperation is free of discrimination.

splints recognizable

"

About Cincom

For nearly 40 years, Cincom
has delivered innovative
software and services that enable thousands of clients worldwide to simplify the
management of complex business processes. This unique
communication tool simultaneously provides any organization with a
more cost-effective and timelier way to communicate to their patrons.
www.us
For additional information please contact Lindsay Whitson: phone:
877-862-6662, e-mail: lwhitson@callcommand.com

About UNICEF
Founded in 1946, UNICEF helps save, protect and improve the lives of
children in 157 countries through immunization, education, health care,
nutrition, clean water and sanitation.

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PRESS RELEASE Cincom's Expert Access Garners 93% Excellent/Good Rating in Global Survey

. Their
patent-pending technology decreases marketing and communication costs
while simultaneously improving customer responsiveness.e. Special Event Celebrates Nationwide Success of Cartoon Network /Best Western
'Kids Help Out Matching Program'; Features Acoustic Performance by
Supertramp's Roger Hodgson

TORRANCE, Calif.8 million U.

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"We send out calls
with CallStream that thank the customer for their business and ask
them to call us if they are in any way dissatisfied. We get a chance to find
out about things and handle them before they become a major problem.
CommunitySafe, which enlists CallCommand's newly developed
emergency broadcast technology, provides communities with a unique new
tool to help resolve any community perception issues, create safer
communities and build top-of-mind awareness."
During the campaign, Cartoon Network, a long-time UNICEF partner, created
and aired "Kids Help Out" public service announcements that featured on-camera
performances from some of the music world's top musicians, including UNICEF
ambassadors Clay Aiken and India.kidshelpout. For more
information, please visit http://www.

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Readers were asked to rate story selection, usefulness to their daily jobs,
content categories , graphic look, responsiveness, professionalism and
overall impression.

What Is Cincom's Expert Access?

Cincom's Expert
Access is a free, award-winning, biweekly e-publication with 135,000
subscribers from around the world. Readers
can submit questions to this roster of "experts" for feedback/answers to
questions about innovative business strategies and technologies.

But What 's Most important? The Voice of the Readers:

"Inspiring business and customer-focused articles mixed with true
leadership qualities., received a Lifetime Achievement Award
from the Clearwater Regional Chamber of Commerce and to better improve
customer service, the dealership recently underwent a $2 million
renovation, adding 5,000 square feet and a luxurious customer lounge
with computers , a plasma TV and leather recliners. All of their
solutions are fully Web-based and do not require hardware, software or
telephony equipment.

Best Western International and Torrance Students Make $500 000 Donation to UNICEF Tsunami Relief and Recovery Fund

http://www.unicefusa.

Contacts:
Sonia Taylor Denise Seomin
Allison + Partners Best Western International
(415) 225-9333 (602) 561 -8805
denise.

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It was then
that the dealership enlisted the assistance of CallCommand's powerful
Web-based calling system, CallStream(TM); the results speak for
themselves.com, log onto any search engine (i.

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confrontational shain

They have lots of insights and humor, and the
way they're presented is great (broken up with the insight summary and a
donkey graphic). "There is something very powerful
about having the GM and part owner of the dealership getting his voice
into each customer's household. Many times this started a personal dialogue
with the customer that would not otherwise have happened," commented
Sam Pilato, Dimmitt Chevrolet general manager. The dealership has been serving customers throughout
western Florida since 1924 and has grown to become one of the areas
top Chevrolet dealers - selling more Corvettes than any other dealer
on the West Coast of Florida.communitysafe.swaney@turner.

sesow loder

"

"[Expert Access] provides up-to-date information on a multitude of levels;
one-stop shopping for information from business management to technology. The well-selected articles guarantee that your
publication is always welcome in my inbox!"

"From all the newsletters I receive, this is the only one I keep for future
reading."

"Lots of knowledge, which we can use to profit from instantly."

"I've really enjoyed and found most valuable the 'Shoot the Donkey'
interviews I've read lately.

All Rights Reserved

The dealership also increased CSI by seven
points.
The Clearwater , Fla.callcommand. The site also provided inspiring examples of
what kids across the country were doing on a local level to raise support for
the natural disaster victims.

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"This entire project stemmed from the fact that more than one-third of the
tsunami victims were children under the age of 12," said Jim Samples,
executive vice president and general manager of Cartoon Network. We were thrilled that Best Western shared this
vision and helped mobilize kids here in Torrance and across the country,
proving to all of us that there's no limit to what can be accomplished when
given a passionate opportunity.

About Cartoon Network
Cartoon Network, currently seen in 87.