IBM brings SOAs
into the contact center where IT can react quickly to new customer demands,
competitive threats , process changes, and government regulations.1 VoiceXML Studio deliver clear
benefits to developers related to overall ease-of-use, and improved caller
experience with the final VoiceXML application .
"The demand for VoiceXML is steadily increasing on a worldwide basis,"
said Mark D.

voicexml ccxml

"

Today's contact centers are viewed as the primary conduit for multi-channel
customer-facing contact through Web, email, Web chat, kiosks and telephone
interaction -- including speech recognition - - creating the need for the
horizontal distribution of customer information across the enterprise
through middleware using Service Oriented Architectures. When configured for improved IVR containment , an
increase of 1 - 5 percent of calls handled in the IVR can be expected. Usability enhancements and tight integration with Envox 6 provide developers
with the most comprehensive VoiceXML offering available

WESTBOROUGH, Mass. Instead, applications are quickly assembled from pre -built "functional
blocks" for voice user interface management, call control, application logic,
and database integration greatly accelerating the development process.asp and register for the Getting
Started program.

iso9000 multimodal

avaya.
* The flexibility to create a wide range of voice solutions, including
interactive voice response (IVR), enhanced self-service, automated
directory assistance, alerts and notifications, and carrier solutions,
among others. These products and services enable
enterprise customers and service providers to significantly reduce operating
costs, improve customer satisfaction and retention, and generate new revenue
streams.

chatillon voicegenie

The feature, called VoiceXL(TM), is an add-on software option that can be
implemented for any voice application. The product monitors caller's
responses to VoiceXML applications, noting the speed and accuracy of caller
feedback, and adjusts voice playback (words per minute spoken) and/or voice
content accordingly .
The VoiceXL(TM) feature "promises a powerful and refreshingly simple path
to gain IVR efficiency while delivering a markedly better self-service
experience to customers," according to Maggie Klenke , call center industry
luminary, founding partner of the Call Center School and former Vice President
of TCS Management Group.0-compliant gateways and industry-leading
J2EE-compliant application servers, such as IBM WebSphere and BEA
WebLogic.1 VoiceXML Studio is combined with the Envox 6.

zvon conformance

Avaya and IBM will demonstrate new speech solutions at SpeechTEK, a leading
speech technology conference in New York City, August 1-3.x IVR platform with
the ability to optimize dialogue speed to best suit the pace of each
individual caller.1, the Company's open, standards-based communications development
platform. Included are
dialog blocks for collecting credit card numbers, addresses , account
numbers, and much more.
* VoiceXML 2.

tellme cto

This announcement furthers the momentum of the IBM/Avaya global
alliance, building on current Avaya Interactive Response and WebSphere
Voice Server integrated solutions and joint go-to-market activities. IBM's WebSphere Voice Toolkit
components and the Avaya Dialog Designer help Avaya customers develop,
debug, and deploy Voice XML applications for Avaya Self Service solutions. Envox
6. These functional blocks accelerate VoiceXML solution
development by 50% or more by eliminating the need for manual coding.

conformance eftpos

IBM and Avaya
support open standards including J2EE/Eclipse, MRCP, VoiceXML, CCXML, H. Included among these
advancements are SayAs functionality, Application Activity Logging, Block-
Level Error Logging, and a Free Form VoiceXML Block.

When Envox 6.

multimodal speechframe

If
shorter call durations are the goal, a 6 second savings on a 90 second script
is typical. Enterprise users of the VoiceXL(TM) system have reported
significant cost savings as a result.

Envox Worldwide Launches Envox 6.1 VoiceXML Studio

nuance voicexml

PRESS RELEASE IBM WebSphere Voice Server and IBM WebSphere Application Server Are First Speech and Middleware Platforms to Support Avaya Voice Portal

Contact centers aren't forced to
create resource-intensive, departmental -dependent business processes that
are costly to change.plumvoiceportals.

cto vicorp

Our goal is
to improve the profitability of our client organizations by providing them
with a competitive edge via enhanced technologies. Developers taking advantage of this powerful
combination gain the following capabilities: a comprehensive set of
development functions not included in the VoiceXML 2.
For More Information Contact -- Gretchen Clarke -- +1 508 871 7603 or
Stacey Holifield -- +1 617 587 2026, sholifield@brodeur .

conformance iso9000

IBM today announced that Avaya has selected
IBM WebSphere Voice Server and IBM WebSphere Application Server as the
initial speech and middleware platforms for Avaya Voice Portal, Avaya's new
Web services-based speech self service platform. The combination offers
customers the flexibility to integrate enterprise applications with their
contact centers through a Service Oriented Architecture (SOA) framework. With the
increasing use of Web services based on open standards, IBM is aligned with
other Avaya J2EE Web services initiatives such as IP telephony and
messaging, complementing existing services technology.

Plum Announces VoiceXL Call Enhancement for the Plum VoiceXML 2.x IVR Platform

1 VoiceXML Studio which enables developers to create DTMF-based or speech-
enabled applications that run on any VoiceXML 2.
With Envox 6.

About Envox Worldwide
Envox Worldwide is a leading global provider of voice solutions.

voxeo cto

IBM WebSphere Application Server is the foundation of IBM's speech
architecture, and IBM WebSphere Voice Server provides integration into a
market -leading Java-based enterprise application framework.323
and SIP.

"IBM is uniquely positioned to develop an SOA ecosystem that incorporates
the contact center, and to meet the needs of companies through its
WebSphere software, collective experience, resources and expertise from
across the company," said Bruce Morse, Vice President Contact Center
Solutions, IBM Software Group. SOAs let
contact centers reduce the amount of time a customer is on the phone,
reduce errors being made , and in turn reduce contact center volume overall,
since data across the enterprise is more consistent and accurate.

Driving the convergence of voice and data communications with business
applications -- and distinguished by comprehensive worldwide services --
Avaya helps customers leverage existing and new networks to achieve
superior business results.com

multimodal voxeo

"By integrating speech self -service
applications within an SOA environment, businesses can more quickly develop
and deploy transformative solutions to help companies operate more
efficiently and serve customers better.

Avaya and IBM Eclipse-Based Tools

Additionally, Avaya and IBM have been working together to provide a tighter
integration of application development tools and development environments
through the Eclipse 3.1 VoiceXML Studio is also tightly integrated with the recently released
Envox 6.0 compatibility .
To receive an evaluation version of Envox 6. Headquartered in Boston, Envox's products and services are available
through a network of global channel partners.

wfm multimodal

By tying speech within the contact center to enterprise
application access, companies can enhance customer service and drive down
costs . Please visit www.com on the World Wide
Web.1 VoiceXML Studio, developers are freed from writing VoiceXML
code. Developers using Envox VoiceXML Studio
benefit from the interoperability advantages of VoiceXML, which reduce
the cost and effort of integrating voice solutions with automatic
speech recognition (ASR) and text-to-speech (TTS) engines, data stores,
and enterprise applications.envox.

vxml cto

Avaya is a member of IBM's SOA Partner Community.1 platform.

This announcement builds on an existing alliance between Avaya and IBM,
which includes:

Contact Centers: The companies have a global alliance to integrate Avaya's
contact center solutions with IBM WebSphere middleware, data management,
Lotus collaboration tools and eServer technology. This personalizes the VUI for every call to the
application in real-time.0, the popular public domain
standard for automated telephony. Reliable, flexible, and easy-to-deploy Plum
solutions integrate with all common telecom systems and databases while
offering revolutionary price/performance.plumvoiceportals . In combination, these products provide complete solution which
accelerates the creation of VoiceXML -based voice solutions by 50% or more.

vocabase vxml

Contact:
Matthew Ervin
800-995-7586

0 specification; a bridge
between legacy systems and new VoiceXML-based solutions allowing them to
leverage prior infrastructure investments; seamless support for leading speech
and telephony resources; a highly scalable, reliable and fault tolerant
VoiceXML gateway; the ability to deploy solutions in a wide range of telephony
environments; and, powerful management capabilities that significantly reduce
the time and cost of administering large-scale installations.

ccxml voicegenie

For more information, please
visit http://www.com.

cto voxeo

"Avaya and other companies are serious
about implementing SOA on a significant level, and IBM's commitment to SOA
is clear.ibm.

For more information about Plum VoiceXML IVR, visit:
http://www.
* Broad platform support.1 VoiceXML Studio, visit
http://www.

speechframe conformance

"

The Avaya speech self-service solution on an IBM WebSphere platform can
dramatically improve customer experiences, stimulate revenue generation,
and reduce operating costs through the tight coupling of IP-based
communications infrastructures, leading automated speech recognition and
text -to-speech engines, and Web middleware. Instead, taking a modular approach in the reuse and
deployment of standardized services interfaces for applications and
resources, contact centers can mix and match , add or remove business
processes and infrastructure as needed, in what IBM calls the On Demand
environment , giving them the ability to reuse and more easily deploy assets
through an SOA in order to respond quickly to market changes.

Global Services: IBM Global Services and Avaya Global Services combine
expertise and systems to deliver voice services solutions on
multi-vendor platforms. Avaya Communication Manager is interoperable
with IBM Tivoli systems management platforms. Drawing on resources from
across IBM and key business partners, IBM offers a wide range of
services, solutions and technologies that enable companies to take full
advantage of the on demand era.

About Avaya

Avaya Inc. For more information visit the Avaya website:
www.com.

About Plum Voice Portals:
Plum is a leading provider of enterprise-class, open standard products for
Interactive Voice Response (IVR) and Computer Telephony (CT) solutions.0-compliant gateway.
The key features included in the Envox 6.1
Communications Development Platform, the two create a tightly integrated and
comprehensive VoiceXML offering.

vocabase voicegenie

Converged Platforms: Avaya Communication Manager software running on media
servers and Converged Communication servers support IP and SIP capabilities
on IBM's eServer platforms. Messaging and Unified
Communications: The Avaya Unified Communications Center and Modular
Messaging solutions are integrated with Lotus Domino. designs, builds and manages communications networks for more
than 1 million businesses worldwide, including over 90 percent of the
FORTUNE 500. Focused on businesses large to small, Avaya is a world leader
in secure and reliable Internet Protocol (IP) telephony systems and
communications software applications and services. Plum
VoiceXML gateway software fully supports VXML 2. Flanagan, president and chief operating officer of Envox
Worldwide . Solutions created with Envox VoiceXML Studio
can be deployed on VoiceXML 2.

This category is for products and services that do speech processing where the product design places an emphasis on the employment of VoiceXML markup programming language in controlling that processing.

nuance conformance

About IBM

IBM is the world's largest information technology company with 80 years of
leadership in helping businesses innovate., Envox Worldwide, a leading
global provider of voice solutions, today announced the availability of Envox
6. The
company's software and related services dramatically reduce the time, cost,
and complexity of creating voice solutions.

multimodal eftpos

speechframe eftpos

IBM WebSphere solutions provide
open-standards-based middleware that can make it simpler for businesses to
use existing enterprise applications to speed customer response and
personalized service in the most cost-effective manner . Avaya's new
Eclipse-based development tool -- the Dialog Designer -- works with IBM
WebSphere Eclipse-based tooling, providing commonality and skills re-use
for customers and application developers . VoiceXL(TM), created by Interactive Digital, is a
patented solution. Our focus is on adaptive technologies that
maximize the efficiency and effectiveness of voice applications. Users of our patented
technologies include American Airlines, Delta Airlines, HSBC Bank USA and many
other Fortune 500 companies."

The new features highlighted above combine with the existing features of
the Envox VoiceXML Studio including the following:
* A graphical programming environment that enables developers to quickly
assemble applications from pre-built "functional blocks " for voice user
interface management, call control, application logic and database
integration.

zvon vxml

"We designed Avaya Voice Portal with a Service Oriented Architecture in
mind ," said Eileen Rudden, vice president and general manager for Avaya's
communications applications division.

IBM's approach allows companies to start slowly and build both architecture
and services as the business grows. A top-three banking institution reports
usage if the VoiceXL capability has produced over $500,000 in net savings to
date.
* A library of pre-built user interface components, or "dialog blocks,"
which promote "best-practices" in user interface design.envox .

vxml soesterberg

The solution -- which is the result of an expanded alliance between the two
companies -- brings together IBM's leadership in middleware and speech
technology and Avaya's leadership in self service, contact centers and IP
telephony. BOSTON, Plum Voice Portals, provider of advanced
VoiceXML IVR platforms, gateways, as well as managed and hosted IVR systems,
announced today the enhancement of their Plum VoiceXML 2.
VoiceXL(TM) has a proven track record for improving IVR containment rates
and reducing call duration.com

For more information about complete enterprise IVR solutions, visit:
http://www.com/solutions/

About Interactive Digital:
Interactive Digital designs and develops software processes that provide a
competitive edge for our clients.

"With these latest enhancements, the Envox VoiceXML Studio is
truly a best-in-class product that enables our customers to develop and deploy
complex VoiceXML applications with greater speed and flexibility than ever
before.com/getting-started/index.