"The fact that reputable firms like Frost + Sullivan,
which has such an in-depth grasp of the global contact centre market,
acknowledge its value is highly valid support of the product direction we're
taking.
A true suite of applications, the Aspect Uniphi Suite does not possess a
switch fabric.

Gold Systems Develops Customer-Focused Voice-Recognition Application for Allconnect

televantage nuance

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Aspect eWorkforce Management staffing software can also be
tightly integrated into Aspect Uniphi Suite. With a client list that includes Global 1000
companies, emerging companies as well as the investment community, Frost +
Sullivan has evolved into one of the premier growth consulting companies in
the world.

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"Frost + Sullivan commends Aspect Uniphi Suite for its comprehensive and
consolidated applications that interact seamlessly and provide a single point
of control of contact centre operations ," said Shomik Banerjee, Frost +
Sullivan telecom analyst.menzefricke@frost. Gold Systems
offers application expertise, flexible and robust application delivery process
and data integration through its innovative Vonetix(TM) product suite. More information about Gold Systems can be found at
http: //www.allconnect.

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Future releases
will include adapters to communicate with the network infrastructure from
3Com Corporation, Avaya Inc.
Gold Systems worked with Allconnect to develop inbound and outbound call
applications on the company's Avaya IVR platform.

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"We've been very pleased with the recognition that Aspect Uniphi Suite
has garnered," said Brian Gentile, senior vice president and chief marketing
officer at Aspect.

About Allconnect
Allconnect, Inc.

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The award recognises the uniqueness and innovative excellence
exemplified in the development of Aspect's pioneering product Aspect(r)
Uniphi Suite.

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This new solution is an advanced open standards-based contact
centre operating environment that combines communication routing, data
integration, advanced speech, reporting and analytics applications into one
tightly integrated software system. Associated TAS functions have been replaced with the
Gold Systems Vonetix(TM) Document Plug-In for exchanging XML data. ScanSoft's
speech recognition and Speechify(TM) Text-To-Speech (TTS) products are being
used to obtain the highest level of quality and performance.
Service and support is accessible via Allconnect's toll-free phone number
1-800-255-2666 (1-800-ALLCONNECT) or http://www.

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Frost + Sullivan Commends Aspect's Contact Centre Solution for Innovative
Excellence

LONDON , Aspect Communications Corporation
(Nasdaq: ASPT), a leading provider of enterprise customer contact solutions,
has won the 2005 Frost + Sullivan Product Development Leadership Award for
its contribution to the contact centre market in Europe, the Middle East and
Africa (EMEA).
The foundation of this partnership approach is our Growth Partnership
Services platform, whereby we provide industry research , marketing
strategies, consulting and training to our clients to help grow their
business., Gold Systems, a developer of
customer-focused voice-powered software solutions for Fortune 1000 companies ,
announced today the launch of Voice-XML self-service speech recognition
applications for Allconnect Inc. Using its proven Solutions Discovery
Process, Gold Systems helps the Global 1000 identify processes where
efficiency can be optimized with custom, voice-driven solutions.goldsys.

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"The integrated ACD , IVR and CTI functionality of
this system supports the transformation of 'cost centres' into 'profit
centres' by empowering management with a common set of standards-based tools
to run more productive operations that support multiple contact channels
effectively.

Category is for telephony products and services that particularly use speech processing/recognition over telephone lines or wireless mobile including IVR (interactive voice response) and call center processing.

tranfer speechworks

"
The new Gold Systems applications run on Allconnect's existing XML Data
Interface Process (DIP).com or by calling 303 -447-2774.com.

w2k ivoice

About Frost + Sullivan
Frost + Sullivan, a global growth consulting company founded in 1961,
partners with clients to create value through innovative growth strategies. A key benefit that Frost + Sullivan brings to its clients is a
global perspective on a broad range of industries , markets, technologies,
econometrics and demographics.

For further information, please contact
Kristina Menzefricke
Corporate Communications
Frost + Sullivan
DDI: +44-207-343-8376
kristina.
Allconnect helps movers quickly and conveniently establish power,
telephone, Internet, cable television and other home services all at once in a
single phone call.S. and employs over
300 associates.

dtmf cherrytree

At its heart is the Aspect
Uniphi Engine, which consists of technology components and interactive
processes that organise, map, drive, queue and route information and user
requests across multiple media types (voice, chat and e-mail).com

Gold
Systems has positively impacted bottom line results for companies throughout
the world in the financial, insurance, healthcare, retail and utility
industries since 1991.

w2k ivr

The new
application receives calls transferred from partner companies and offers
additional services the caller may be interested in acquiring.
"Gold Systems worked with Allconnect to develop a Voice-XML system that
provides customers with a simple and easy way to order and confirm their home
utility and communications services ," said Herb Morreale, chief technology
officer of Gold Systems. Allconnect partners with more
than 30 power companies and service providers across the U.

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About Gold Systems
Gold Systems ' self-service IVR, speech recognition and text-to-speech
solutions allow businesses to improve profitability while providing customers
with a service they love to use.

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"
Aspect Uniphi Suite is representative of the contact centre industry
shift towards next-generation solutions with open standards-based software
products used to manage all customer interactions.

parwani ivr

, Nortel Networks Limited and Siemens AG, among
others. Simply by speaking, callers
now can check order status, receive automated callbacks with changes in order
status and obtain important order information.

vru tranfer

It can work on Aspect Call Centre and Cisco Call Manager,
offering support for both traditional TDM as well as IP PBXs.
With the new Gold Systems' applications, Allconnect services are now
provided via Voice-XML, allowing its Web-based systems to be available through
audio dialogs and providing consumers with the convenience and choice to use
the Internet, the Allconnect voice recognition system or both. "We developed and built a voice-automated system
that will both simplify and enhance the user experience, making this a service
that users will love to use.

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Self-Service Voice Applications Help Allconnect Provide Superior Service to
Customers and Partners on Avaya Platform

BOULDER, Colo.

Founded in 1998 to help people during their relocation process, the
company establishes a number of residential services for consumers, including
power, telephone, sewer, cable television, Internet , newspaper, and lawn care
all in one call, and at no cost to consumers.

globalnet webspeak

speechsoft voicexml

Aspect Communications Wins Product Development Leadership Award for Aspect Uniphi Suite

"
Aspect launched Uniphi Suite , which supports both PSTN and IP switches,
in October 2004 to a very receptive industry that continues to honour it with
awards, including Product of the Year. The service is free to consumers, and service offerings
include top household brands like BellSouth, Sprint, Verizon, Direct TV, Dish
Network , Earthlink, The Wall Street Journal, USA Today and Terminix.

televantage webspeak

To fit their unique business needs , companies can customise the
configuration of the Aspect Uniphi Suite, which in addition to the Uniphi
Engine includes Uniphi Contact Centre (an advanced call routing application
that initially supports up to 250 agents); Uniphi Voice Portal, an advanced
interactive voice response (IVR) application; a text to speech (TTS)
application; automated speech recognition (ASR) capabilities; and a software
developers' kit. is the leading relocation provider for new residential
services.

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As a part of this project, Allconnect also introduced a new service
developed by Gold Systems: the Confirm Qualifier Application.