Enterprise also sells
computers, network hardware and software , printers and peripheral devices as
well as digital entertainment equipment (cameras, iPods, games etc. For more information go to the Enterprise Computer
website at http://www. Katzenbach to investigate
the facts surrounding TIAA-CREF's handling of the matter, which involved a
business relationship between its outgoing independent auditor, Ernst + Young,
a now former trustee of TIAA, and a now former trustee of CREF.

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Enterprise Computer has a team of certified technicians that can meet all
customer computer and network sales and support needs.
Enterprise Computer plans to leverage those strengths and build on that
competitive advantage as it expands with additional stores along the shoreline
from New Haven to New London.tiaa-cref.

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"When I saw the
Opinionmeter demonstrated, it occurred to me that I could get rich data at
the point of service, as opposed to data from a questionnaire that is
mailed out to people a long time after their interaction with hospital
staff," Maio says . Some business
customers are served via annual service contracts, and others choose hourly
billing options on an as-needed basis. In addition,
the Board asked Mr.

Contact:
Stephanie Cohen Glass
scohenglass@tiaa-cref.

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The
Opinionmeter XL is fully integrated with the web-based SurveyManager
application.

Katzenbach Report to the TIAA Board of Overseers Released

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Placing the survey machines in the
waiting areas of various departments, Maio has collected patient responses
to brief questionnaires about their just-completed visit.
Enterprise Computer has developed a reputation for technical capability,
customer service and trust among its loyal and growing customer base.

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The
SurveyManager automates the complete self-service real-time survey process
-- formulating the questions, deploying the survey, aggregating the data,
and reporting analyzed results. "First we listen to make sure
we understand the problems the customer is having.

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, has used Opinionmeters to gather patient satisfaction of
information also for employee surveys.

This Opinionmeter System gathers large amounts of "primary response data"
from wherever the experience occurs, analyzes it, and transforms that data
into information it delivers to any authorized person anywhere in the world
for meaningful actions. More information, an online SurveyManager demo and a
Flash Tour are available at www. No need for overseas phone calls or
visits from geeks or nerds. "Customer support
from major manufacturers today means waiting on hold for an overseas service
rep whose technical skills are as questionable as their ability to speak
English!"
If you're a business who needs computer support for the office, or a
family who wants a wireless network setup in their home, or you simply have a
computer that doesn't seem to run right, Enterprise Computer is ready to help. In addition to retail sales and service through its retail
store locations in Clinton and now Branford, Enterprise Computer provides IT
outsourcing services to many small business customers . The
report contains his conclusions and suggestions.
The text of the Katzenbach report and statements from TIAA Board of
Overseers President Dr.
Allison, Jr.

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Enterprise Computer is staffed with professionals
that take computers seriously and believe in customer service.com. NEW YORK , TIAA-CREF today, on behalf of its Board of
Overseers, released a report by former U. are posted on TIAA-CREF's Web site at http://www.

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CLINTON, Conn.

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The new portable battery-powered Opinionmeter XL collects onsite
Point-of-Experience survey data, and transmits that data across the
Internet to its web-based reporting tool known as the SurveyManager.
Enterprise Computer is one of the fastest growing full service computer
and network sales and support companies in Connecticut. Further information can be found at
http://www.

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Recently selected as "Exporter of the Year" by Commercial News
USA, Opinionmeter has licensees and equipment in use in countries
throughout the world.
"At Enterprise you actually know the person who works on your computer,"
says Rich Holton owner of Enterprise Computer.

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opinionmeter. Once we diagnose the
problem, we consult with the customer before we perform any work. Many of our
customers ask for our technicians by name.
Enterprise Computer is a member of the Connecticut Better Business Bureau
as well as the Branford, Clinton, Madison, New Haven + Middlesex County
Chambers of Commerce.

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The system is quickly implemented, easy,
convenient , and economical to use.org.

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It's
stressful to pack up your computer and ship it across the globe , or bring it
to a repair shop that does the same thing," says Holton.) in its
retail stores.

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com

Attorney General Nicholas deB.

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Do Computers Leave You Angry Frustrated and Upset? Enterprise Computer has Opened a New Branford Location to Relieve the Stress of Those in the Greater New H

The incredible growth
Enterprise Computer has experienced has been driven by word of mouth and
referrals from their many satisfied business and residential customers.

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Contact: Jon Gordon (860) 664 -3730

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With their focus squarely on
assisting health care facilities and administrators to meet the
requirements of mandated reporting (JCHAO, HIPAA), the company introduced a
turnkey collection of hardware and software to address those
industry-specific needs. Enterprise is certified by more major manufactures for
repair and warranty service than any of its competitors.
The company's Board of Overseers retained Mr.

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Opinionmeter International, manufacturer of
the leading customer satisfaction feedback system, has recently unveiled
its next-generation Opinionmeter XL system (handheld and mini-kiosk models)
and web-based SurveyManager application. The result is immediate , spontaneous
data that is not aged or dated -- it is ripe for meaningful business
action, or for timely response to a just occurring negative action, such as
bad service.opinionmeter. on
Branford Hill next to Blockbuster Video.
At Enterprise, certified technicians perform virtually all repairs in one of
their local shops. Stanley O.

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PRESS RELEASE Opinionmeter Releases Real-Time Survey System for Health Care Industry

Enterprise has
achieved this success by providing fast, professional and personal service to
the over 3,500 customers throughout Connecticut they have served since 1997 .

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Katzenbach to provide his thoughts on internal governance
questions raised by the company's handling of the independence issue.

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enterpc.org.

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In addition to the Opinionmeter's
proprietary mini-kiosk, the Opinionmeter application can also run on other
WinCE and Pocket PC devices, for maximum device independence. Computers today are filled with
vital information, family photographs, personal and business records.org
Direct: 212-916-4993
Mobile: 917-526-1534

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www.

Built on the WinCE platform, The Opinionmeter XL system provides maximum
application and connectivity flexibility., No catchy slogans , no cute names,
Enterprise Computer has expanded its complete computer offerings to the
greater New Haven area with its new Branford store on 845 West Main St.
Katzenbach that examines the company 's handling of an auditor independence
issue that led to the resignations of two company trustees last December. Ikenberry and TIAA-CREF Chairman Herbert M.tiaa-cref.

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com


John Maio, manager of diagnostic imaging, Kaiser Permanente Hospital,
Oakland, Calif.S.

About TIAA-CREF
TIAA-CREF is a national financial services group of companies and the
leading provider of retirement services in the academic, research, medical and
cultural fields, with more than $340 billion in combined assets under
management (3/31/05).

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