Siebel Systems Awarded Patent for Dynamic SmartScript Technology Optimizing Sales Marketing and Customer Service

"Additionally, we use smartscripts to
engage in timely and focused conversations with our prospects.
With more than 4,000 customer deployments worldwide, Siebel Systems
provides organizations with a proven set of industry-specific best
practices, CRM applications , market-leading analytics products, and
business processes, empowering them to consistently deliver superior
customer experiences and establish more profitable customer
relationships.siemon@edelman .

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By utilizing customer
insight and providing a guided interface that enables new employees to
quickly become more productive -- and experienced staff to further
increase their effectiveness -- Siebel SmartScript revolutionizes the
ability for companies to improve sales, marketing, and customer
service .
"Smartscripts help us ensure that service requests don't close
without key information," said Lisa W.
Installing the extension is simple: once you have downloaded it using
Firefox 1.
"By including the DITA standard setup as an option with every
installation, we're making the search for a content management system that
much easier for our customers," said Jack Danaher, Director of Development for
Vasont Systems.

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"
Siebel SmartScript can easily be developed and customized using a
graphical administration environment to significantly reduce the time,
opportunity, and cost involved with managing the scripting technology.
This new market opens up huge growth opportunities for Wengo., Vasont Systems, a provider of
content management software and data services, is pleased to announce that a
standard Darwin Information Typing Architecture (DITA) setup is included with
every installation of the Vasont Content Management System.

newbies ipt

Patent No. All other product and company
names mentioned are the property of their respective owners and are
mentioned for identification purposes only.com. For further information,
visit http://www. Fortune 1000 companies
and organizations from industries including manufacturing, technology,
publishing, government, and healthcare use Vasont to manage and produce
multilingual technical documentation, product manuals, and reference
materials .

You create personalized 'avatars' that allow you to be 'seen' online.

avatar avatars

com

Vasont provides the flexibility to allow organizations to use DITA or any
standard or custom DTD they choose - with our expert staff to help them along
the way. Its Vasont
content management system enables organizations to manage and store their
multilingual content once for multi-channel delivery.

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com; Industry CRM --
http://www.gov.

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com/crm-services

Except for the historical information contained herein , this press
release contains forward-looking statements that involve risk or
uncertainties.
Just like the Firefox browser, the Wengophone is the product of open
source development work, which has made it easier for the two technologies to
embrace each other.

avatars newbies

The Wengophone is a software tool from Wengo that allows you to
communicate free of charge on the Internet -- using Voice, SMS, Instant
messaging and Video.01/minute: France, USA, Canada,
Ireland, Germany , Spain, Netherlands, Italy, UK, Singapore, and
Russia.

Vasont(R) Content Management System Provides Standard DITA Setup

While many other
systems require users to purchase a separate module or specific edition of the
software, Vasont's standard DITA setup is included at no extra cost.

teleport ipt

Smartscripts are a key component of Siebel Systems' CRM solutions,
including Siebel Call Center, Siebel Sales , Siebel Service, and Siebel
Marketing.siebel.com/integration-solutions; CRM Services --
http: //www.com.
In addition, Vasont is able to support any industry-standard XML DTDs such
as DocBook and S1000D.

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With Siebel SmartScript, technology agents begin
each call informed about the customer and are guided through a dialog
to ensure the best possible outcome -- significantly increasing the
opportunity to end the call with a sale or satisfactory conclusion.siebel. PARIS, Wengo today published a Firefox extension
for its Wengophone.
Wengo's products and services are aimed at all sectors of the market, from
novices to Internet and telephony experts alike.wengo.

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6,826,745 to the company for its
dynamic SmartScript user interface.

For more information on Siebel Systems solutions and services,
please visit our Web site: CRM -- http://www.

Siebel is a trademark of Siebel Systems, Inc.openwengo.

conversation palacetools

Siebel SmartScript, used by call
centers, technical support centers , and marketers, are interactive
tools that guide a telemarketer, salesperson, or customer support
representative through a telephone call, in-person visit, or
point-of-sale interaction with a customer.siebel.wengo. For users with complex content, Vasont also supports
proprietary DTDs created to accommodate an organization's specific business
logic.

You can express yourself with sounds, space , and movement as well as text.

palacetools digitalspace

"
Siebel Systems' patented SmartScript technology encompasses
tailored scripts that are dynamically rendered based on prior
responses, customer attributes, customer value , and business.com/call-center; Sales Force Automation --
http://www.siebel. Further information on
potential factors that could affect the financial results of Siebel
Systems are included in Siebel Systems' Annual Report on Form 10-K,
Quarterly Reports on Form 10-Q and its other filings with the
Securities and Exchange Commission, which are available at
www.
The availability of the Wengophone on Mac comes at a time of great
potential for the development of Firefox on Mac OS.
* Calls to mobiles at Euro 0.vasont.com.

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Because
smartscripts can branch and present different questions based on
real-time responses from prospects, they help our marketing reps to
quickly respond to clients' interests and needs.
As a result, employees are guided through a conversation tailored
to customer needs while enforcing the organization's workflow and
business processes . It comes in Mac, Linux and Windows versions and is
available for download at http://www.

Wengo: connecting your phone to the future

About Wengo
Leading French Internet telephony operator Wengo is a subsidiary of the
neuf cegetel group whose mission is to bring VoIP to the mass market. DITA setup is provided with each system; no need to buy separate module or
edition of software

EMIGSVILLE, Pa.

communicate immortal

Business Editors/High -Tech Writers

SAN MATEO, Calif. (Nasdaq:SEBL), a leading provider of business
applications software, today announced that the United States Patent
Office has issued U.

cyborg boring

is a leading provider of business
applications software, enabling corporations to sell to, market to,
and serve customers across multiple channels and lines of business. In December 2005,
Microsoft announced that it was halting its development of the Internet
Explorer browser on the Mac platform.
Originally created by IBM, DITA is an open standard, XML-based
architecture for authoring, editing, and publishing technical information that
has become very popular in the content management industry.

thepalace teleport

sec.5, just drag it into the Firefox window and it will appear in the
navigation bar.
As well as enabling free PC-to -PC calls, the extension also lets you call
landlines and mobile phones, both in France and abroad , at the most attractive
rates on the market:

* Calls to landlines at Euro 0. "Some clients find that standard DTDs are easier to use and
less expensive to maintain, while others prefer to create their own DTD.

Conversation appears in speech balloons next to the avatars, making it much easier to follow than boring text-based chat.

boring definitive

"With Siebel
SmartScript technology, agents can focus on delivering a real-time
personalized experience to each customer through tailored product
messages , problem resolutions, disclosures, and offers -- increasing
customer retention, loyalty, and their propensity to buy. and may be
registered in certain jurisdictions.

props communicate

Johnson, Director , Customer
Relationship Management at IBM.siebel.siebel. Siebel Systems assumes no obligation to update the
information in this press release. With 700,000
people already signed up for its services , Wengo has seen its subscriber
numbers rocket over the last few months, not only in France, but also
elsewhere in Europe and in Asia.15/minute for many destinations: Algeria,
Australia, Norway, South Africa, Tunisia, and UK.
The WengoPhone source code can be downloaded from a dedicated site for
developers at http://www. Users
can choose to install the optional DITA setup when installing Vasont.

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Tailored User Interface Empowers Agents to Deliver a Personalized
Dialog to Every Customer in Every Interaction for Enhanced Sales,
Marketing, and Customer Service

Siebel Systems , Inc.com/business-intelligence; Integration Solutions --
http://www. With
Wengo, broadband Internet access (DSL or cable) is all you need to make free
phone calls around the world directly from your PC, or take advantage of some
of the most competitive rates around for calling landlines and mobiles . Multiple DTDs can also be used in Vasont when one DTD doesn't fit all
of an organization's content .

palace thepalace

com/crm; OnDemand
Solutions -- http://www.crmondemand. The Wengophone offers transparency and security for its
users in the way their communications are handled.

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S.siebel.

Along with its unbeatable rates, Wengo is still one of the only operators
not to bill for connection charges.

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About Siebel Systems

Siebel Systems, Inc.com/industry-crm; Call Center + Service --
http://www.

This extension, which is fully integrated in the Firefox Web browser,
features the key functionalities of the Wengophone -- telephone and chat --
and also enables click-to-dial, a technique that lets you use Wengo to call
any of your contacts, or any number on a web page, by launching a conversation
with a single click. Vasont is
especially effective with DITA because it deals with content on a modular
level, providing greater control of reuse and change to content fragments .

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"Empowering employees with the tools to solve customer problems,
build more effective relationships , and efficiently communicate
product information is a difficult task.siebel.com/marketing-automation; Business Intelligence --
http://www.

Wengo Announces the Wengophone Firefox Extension Available on Mac Linux and Windows

Press Contact:
Danielle Siemon
Edelman
650 -429-2739
danielle."

About Vasont Systems
Headquartered in Pennsylvania, Vasont Systems is a provider of content
management software and data services, backed by more than 55 years of
experience in the information management and publishing industry.

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With this patented invention ,
agents can benefit from intelligent software that significantly
enhances their ability to ensure that every customer receives the
right information at the right time," said Matt Malden, Vice President
and General Manager of Products at Siebel Systems. Siebel Systems' sales and service facilities are
located in more than 30 countries.com/sales-force-automation; Marketing Automation --
http://www . Future operating results of Siebel Systems may differ
from the results discussed or forecasted in the forward-looking
statements due to factors that include, but are not limited to, risks
associated with customer relations, such as the availability of Siebel
Systems' products and services, customer implementation of products
and services, relationships with customers, third-party vendors and
systems integrators, concentration of revenues in a relatively small
number of customers, existence of errors or defects in products,
ability to successfully manage growth, significant current and
expected additional competition and the need to continue to expand
product distribution and services offerings .com. http://www.