Supported by the Help Desk Institute, KCS is an emerging best
practice for knowledge management in service and support organizations.
-- Improved information presentation -- related information is grouped to
reduce clicks and expand the displayed information for each page.

breakthrough rightway

About the Vosler Group

With over 40 years of combined corporate management experience, co-authors
Stuart Vosler and Randall Vosler founded the management effectiveness firm
of Vosler Group LLC.

"The channel responded tremendously to our initial ISN suite," said Marc
Messina, CEO of RazorLynx. ISN, for the first time, gives VARs,
Resellers, and Authorized Service Providers (ASPs), an automated way to
effectively manage their customer base and build profitable , long-term
relationships with both existing as well as new customers.

gokinjo iq

wellingborough assesses

InQuira's blue-chip customers include AT&T,
Bank of America, Chrysler, Sun Microsystems, BEA Systems, Fidelity
Investments, Honda, Sovereign Bank and SunTrust.

For VARs:

-- ISN provides a custom branded application that has the intelligence to
automatically identify specific end-user printing devices based on
registered serial numbers, regardless of manufacturer, and display the
status of those devices.

objectively fidelity

"

This new MRI design provides period-over-period progress of managerial
effectiveness of an entire enterprise.1 features an improved customer interface and easier to use
administration portal. Its flagship product, the Intelligent
Services Network (ISN) application, is an easy-to -install,
click-to-order web-based interface tool that allows end users of networked
devices to order on-site service, parts and supplies on-line from their
supplier of choice.

heuristic evaluate

The Consortium for Service Innovation (www.1, RazorLynx has completely redesigned the administrative
portal interface .

summative millennial

This is very important to us as we implement our strategy of helping
customers leverage technology to bring efficiencies to the data center,"
said Kevin Sturge, Vice President Customer Networked Services (CNS) --
Offerings, Sun Microsystems."

The KCS Verified program is an unbiased certification process that
validates the functionality of knowledge management applications that
demonstrate strong functional alignment with a comprehensive list of KCS
requirements developed by the Consortium .

"We are pleased to have InQuira as a KCS Verified vendor supporting our
best practices," said Greg Oxton, executive director of the Consortium. The assessment additionally
identifies the nature and location of specific management problems, uncovers latent or
hidden discriminatory or unethical
practices or perspectives, and provides more immediate feedback about
specific project initiatives, policy changes, and key leadership development.

About ISN

RazorLynx ISN is a unique product offering for the printer, copier and
multi-function device marketplace.

evaluates assesses

Access White Papers + Reports

"InQuira recognizes the importance of applying proper methodology to
knowledge management applications for customer support," said Mike Murphy,
InQuira's CEO.
-- A summary view of entitlement tracking with contracts that are
expiring in 30, 60, and 90 days.

woden ethnographic

The book ,
"The Missing Metric, the MRI for
Organizations," presents the need, logic, and process for a wholly
different perspective into organizations." "We believe this to be one of the most
significant moves toward increased performance for any organization with
distributive management. The improved look and feel makes it much easier for
customers to navigate and use.

For end users:

-- ISN provides an easy, fast and convenient way to order service, parts
and supplies on-line from their suppliers.

summative bolt

For a 2-minute overview of the InQuira platform, click here.

PRESS RELEASE Breakthrough Business Metric Targets Management for Performance Gains

A new book asserts that effectively competing
in today's global business environment, by accurately gauging an
organization 's health and optimum performance, lies in something more than
traditional customer, operational and financial metrics alone.

objectively summative

com.

breakthrough bolt

Since the MRI measures the causal nature of
management, it actually is the driver of all metrics.
RazorLynx ISN 1.

Companies and consultants specialized in user interface testing, focus-group and test laboratories.

bunnyfoot heuristic

"Partnering with InQuira whose solutions are certified in the KCS
methodology assures Sun Microsystems that InQuira can apply these emerging
best-practices to help Sun deliver upon our Connected Customer strategy. This perspective contends for a
new metric complementing the quarterly financial metrics with the power to
reveal real opportunities for bottom -line performance gains. RazorLynx was founded in 2004 and strives to provide
customers maximum value through the innovative use of technology.razorlynx.

assesses millennial

"This certification from the Consortium for Service
Innovation shows that we are in alignment with an emerging industry
standard for knowledge management . This will help our customers continue to develop
those revenue generating long-term business relationships .
-- A summary page that distills all of the important pending information
in a single page .
-- The capability to process orders and service request in bulk.
-- Improved report-querying capabilities to refine the report output.

bolt usability

Vosler Group uses performance metrics to bring a new
reality to true organizational
development. New features include:

-- Improved usability through hyper linking, updated navigation, and a
focus on efficient workflow process.
-- Two new reports for entitlement tracking in order to display device
and end-user contracts that will be expiring .

fidelity rightway

Just as
operational and customer metrics can help predict financial performance, the MRI will now
bring previously untapped diagnostic insight alongside today's existing set
of organizational indicators," said Stuart Vosler,
co-author of "The Missing Metric. As a result, service requests are immediately
dispatched, meter contracts are consistently managed, and orders are
quickly processed.

woden wellingborough

"

About InQuira

InQuira improves the
quality of customer interactions through websites and contact centers with
integrated applications for intelligent search, knowledge management ,
analytics and user experience.

usability bolt

For more information, visit: www. At a glance, customers can see how many pending service
requests, supply orders, or meter reads they have received.

assesses bolt

InQuira , provider of integrated software
applications for intelligent
search, knowledge
management , analytics
and user
experience, announced today that the InQuira 7 Customer Interaction
Platform has been recognized as "Knowledge-Centered Support (KCS Verified)"
by the Consortium for Service Innovation (CSI). They developed the XySync management effectiveness system and the
Management Realization Index. "The new version has more functionality and is
even more intuitive.

woden bolt

We apply KCS criteria to solutions that
improve the customer and agent support experience and increase the overall
effectiveness of the customer service function.
"The verification process is thorough and challenging, and by submitting to
the program, InQuira has aligned itself with industry leaders who have
become strategic partners with service providers to turn information into
knowledge.

ethnographic accessibility

serviceinnovation.

"Management Realization is the degree management is realizing its potential
to align and engage a workforce to perform to its capacity.

"

With Version 1. For more
information please call 1-800-551-0919 or visit the web site at
www.

accessibility heuristic

"The Missing Metric" introduces the Management Realization Index , (MRI) a
breakthrough assessment that provides problem-solving data, identifying
where problem areas exist within an organization often well before the
issues negatively affect the organization 's financial results.
-- Additional workflow and step-by-step processes on company and end-user
setup to make end-user setup even easier.
-- Enhancements to the end-user location view, including the groups to
which they belong and a summary view of that location's devices. It is a web-based communications
platform that is comprised of a manufacturer and system-neutral client
desktop application, a web-based administration console and an order
processing and fulfillment system.

wellingborough usability

RazorLynx, a global developer of high
technology service solutions and application tools for resellers and
networked device OEMs, today announced the availability of the latest
version of its Intelligent Services Network (ISN) product suite.
-- Improved importing capabilities for supply items. With ISN, there are no serial
numbers to memorize or model details to recite and look up.

fidelity heuristic

PRESS RELEASE InQuira Awarded Industry Certification for Enabling Knowledge-Centered Support

org), a
not-for-profit alliance of service and support organizations, developed the
KCS Verified program to distinguish knowledge management vendors whose
products meet the practical requirements outlined in the KCS Verified
Criteria. InQuira's solutions leverage InQuira's
patented intelligent search technology to understand a customer's intent in
real-time, and dynamically create a personalized response experience that
incorporates the right information, data, applications and navigation paths
to meet that customer's need.

PRESS RELEASE RazorLynx Announces Intelligent Services Network(TM) 1 .1

About RazorLynx

RazorLynx is a developer of high technology application tools and services
for resellers of networked devices.com

objectively ethnographic

XySync.