HDI is member -focused, and
remains vendor-neutral in its efforts to facilitate open, independent
networking and information sharing within the association network. Its core
product line, the Network Intelligence Engine(TM), provides the only
architecture proven to efficiently collect and protect all the data
that drives customers' businesses.

programming hardware

"The education team specializes in providing advanced training
curriculums that are customer-defined, that are solution-oriented and
that enable our customers to achieve superior productivity and
operational savings.

hardware subjects

thinkhdi.
Founded in 1989, HDI's mission is to lead and promote the IT service and
support industry by empowering its members through access to timely and
valuable industry information, including reports and publications; encouraging
member collaboration through events and online forums; and establishing
internationally recognized, standards -based industry certification and
training programs., the market-proven leader in transforming
enterprise -wide data into compliance and security information, today
announced expansion of its professional training and certification
programs to better help customers develop expertise on deploying
Network Intelligence security event management solutions.

computers thousands

com/certification/HDIUniversity/Denver.

programming fee

DENVER, HDI, the world's largest membership
association for IT service and support professionals and the premier
certification body for the industry, is bringing its internationally
recognized, standards -based certification training program to Denver.

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aspx.
Network Intelligence NICE (Network Intelligence Certified
Engineer) program is designed to enable customers to achieve maximum
value for their investment.

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For more information, visit
http://www. Network Intelligence takes the cost
and complexity out of compliance and security for hundreds of
customers worldwide.

tutorial communications

operating fee

For more information, please visit the Company's
Web site at www.

certification hundreds

M. It provides customers with specialized
skills, dynamic knowledge and market-proven strategies to implement
and manage a superior security event management solution.S.network-intelligence.

org hardware

thinkhdi.

Media Contact:
Jen McClure
Albrycht McClure + Partners (A.

subjects docs

The NICE
program is based on working knowledge from hundreds of Network
Intelligence customers' best practices.

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It is our goal to educate our customers on
market-proven solutions to support their business objectives and allow
them to deliver value to their organizations on a daily basis," said
Dan Germain, Vice President for Customer Care at Network Intelligence.

certification docs

Other courses include training in performance
metrics, a knowledge management foundations workshop, an introduction to
project management, and an intensive workshop for HDI's Support Center
Certification (SCC) program.

thousands tutorial

What: Two levels of individual certification training:

* HDI Help Desk Analyst (HDA) Boot Camp
* HDI Help Desk Manager (HDM)

Professional education offerings:

* Achieving Efficiencies Through Performance Metrics
* Developing and Maintaining Effective Service Level
Management
* Knowledge-Centered Support (KCS) Foundations Workshop
* Introduction to Project Management
* Intensive workshop for HDI Support Center Certification
(SCC)

About HDI
HDI is the world 's largest membership association for IT service and
support professionals and the premier certification body for the industry.

Business Editors/High-Tech Writers

WESTWOOD, Mass.

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P.) Communications
(650) 331-0083
jenm@ampcomm.

base communications

HDI members
receive a discount on training. HDI has
more than 7,500 members worldwide including many of the Fortune 500, and 60

active local chapters in North America.

knowledge comprehensive

For more information call (800) 248-5667 or visit
http://www.

What: HDI University Denver
When: July 18 - 22, 2005, 8:00am - 5:00pm
Where: Warwick Denver Hotel, Denver, Colo.com

All aspects of learning and teaching about and with computers including tutorials and teaching software.

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HDI University Denver will offer a choice of seven courses, including a
three-day Help Desk Analyst Boot Camp and certification training for the HDI
Help Desk Manager credential.com

About Network Intelligence Corporation

Network Intelligence is the market-proven leader in consolidating
enterprise-wide data at the core of compliance and security.network-intelligence.

globalization certification

subjects teaching

computers org

HDI University Comes to Denver

com.

Network Intelligence Expands Training and Certification Programs; Professional Programs Allow Successful Implementation of Strategic Compliance and Security So

In addition to more extensive education options, Network
Intelligence has developed dynamic knowledge base and tech updates
available to customers on the customer care section at
www.

knowledge org

In addition to membership, certification, and training, HDI
produces the highest-rated industry event, the HDI Annual Conference and Expo,
for service and technical support professionals.

aspects certification

----Network
Intelligence(TM) Corp. Class topics and mediums for
delivery have been expanded, and courses will now not only be held via
the Web or in classrooms at corporate headquarters , but they will also
tour the U.

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com