Business
Editors
CHICAGO----Today's renewed emphasis
on accountability and results-oriented action
means that senior
executives will see more and more impact studies reporting the results
of major
learning and development initiatives.
PRESS RELEASE York Telecom Achieves Polycom Certified Service Partner
Certification to Support Real-Time Communications
, the
world's leader in unified collaborative
communications solutions.
York
Telecom
"Polycom clearly has a proactive service and support program that includes
providing
incentives and recognition for those channel partners, such as
ourselves, committed to providing
consistent high quality service to our
customers," said Ron Gaboury, President of York Telecom.
"We believe that their recognition
as a Certified Service Partner demonstrates the importance York
Telecom
places on providing consistent high quality service and support to
customers. York Telecom
has
nationwide branch offices, an international help desk and a worldwide
integration, production
and support force.
Polycom's high quality, standards-based conferencing and collaboration
solutions
are easy to deploy and manage, as well as intuitive to use. For additional information call 1-800-POLYCOM
(765-9266) or +1-408-526-9000, or visit the Polycom website at
www. All rights reserved.top support
Top 50
Europe-based Pharmaceutical Company Selects eResearchTechnology to Provide Enterprise Electronic Data
Capture Platform
The Enterprise EDC license agreement follows several years of partnering
between eRT and the sponsor to deploy EDC studies using the platform under a
subscription agreement
.eRT.
York Telecom, a recognized expert in complex
visual communication solutions
and services, today announced it has
achieved Certified Service Partner certification from Polycom
, Inc."
About York Telecom
Founded in 1985, York Telecom Corporation, headquartered in
Eatontown, New
Jersey, is a leading provider of visual communication services and
solutions for
the Federal Government and Fortune 1000 companies, as well as
State and Local governments. and various
countries.com
data computers
Agreement Includes Enterprise License and Maintenance Services,
With Potential to Leverage Trial-based Site Support Services
PHILADELPHIA, eResearchTechnology
, Inc.
(eRT), (Nasdaq: ERES), a leading e-research technology and services provider,
announced
today that it has entered into an agreement with a top 50 Europe-
based pharmaceutical organization
to provide an enterprise electronic data
capture (EDC) license and maintenance services. Throughout
the process, eRT provided comprehensive
knowledge and technology transfer services to support institutionalization
of
EDC Best Practices in areas such as study design and site support services.
"eRT has enjoyed
its collaboration with this thought leading organization
for a number of years, and we are delighted
that key executives have elected
to go forward with an enterprise agreement, signaling broad adoption
of EDC
for this sponsor across a number of clinical development programs," said Scott
Grisanti
, senior vice president of business development and chief marketing
officer at eRT.com)
is a provider
of technology and services to the pharmaceutical, biotechnology
and medical device industries on
a global basis. The company is a market
leader in providing centralized core-diagnostic electrocardiographic
(ECG)
technology and services to evaluate cardiac safety in clinical development.
The company
is also a leader in providing technology and services to
streamline the clinical trials process by
enabling its customers to automate
the collection, analysis, and distribution of clinical data in
all phases of
clinical development.Chief Learning Officer Magazine: CLO Examines Best Way to Report
Learning Data; Column Explains Importance of Leadership Support
An
industry first, the Certified
Service Partner (CSP) program certifies
Polycom's best-in-class service and support channel partners
by verifying
their performance in providing customers with fast response times, call
center support
, and knowledge and expertise in Polycom solutions. Earning this certification was a natural progression
for our
relationship. "The new program
demonstrates Polycom's commitment in helping partners experience
competitive differentiation in the market. They have
fulfilled the certification requirements
in all areas of the CSP program
including support infrastructure, product technical knowledge and
their
ongoing focus on customer satisfaction as measured through service
performance metrics.
For more information, visit York
Telecom online at info@yorktel. is the worldwide leader in unified
collaborative
communications (UCC) that maximize the efficiency and productivity of
people and
organizations by integrating the broadest array of video, voice,
data and Web solutions to deliver
the ultimate communications experience. With its market driving
technologies, best-in-class products
, alliance partnerships, and
world-class service, Polycom is the smart choice for organizations seeking
proven solutions and a competitive advantage in real-time communications
and collaboration.com
.
Polycom and the Polycom logo are registered trademarks of Polycom in the
U.communications support
"Enterprise
EDC adoption is critical to value maximization,
and eRT's comprehensive program of support throughout
study implementation and
conduct, were key to this success story."
Based in Philadelphia,
PA, eResearchTechnology, Inc. Further information on
potential factors that could affect the company
's financial results can be
found in the company's Report on Forms 10-K filed with the Securities
and
Exchange Commission. Chief Learning
Officer magazine's April Business Intelligence column
explains an
efficient way to meet and communicate learning results to top
executives and the 12
discrete data sets that must be effectively
presented to garner leadership support and approval to
expand or
eliminate programs. To read the article, visit www.com
As a
CSP, customers
are assured that York Telecom can provide superior service
and support for converged communications
solutions.
"We're proud to be one of the first channel partners to achieve CSP
certification
," said Greg Douglas, Senior Vice President of Operations for
York Telecom. "Throughout our long-standing
partnership with Polycom, we've
shared a commitment to superior solutions melded with proactive service
and
support. York Telecom has demonstrated expertise in virtually
all aspects of Polycom technology
," said Geno Alissi, Vice President and
General Manager Polycom Global Services. The company offers
total managed video
services, professional video production and postproduction as well as
consulting
, integration and operational services for visual communication
solutions such as Videoconferencing
, Video On Demand, Custom Media Studio
and Room Design and Multimedia Network Management.
About
Polycom
Polycom, Inc.polycom.S. All other trademarks are the property of their
respective
owners.
81 Corbett Way
Eatontown, New Jersey 07724
Phone: 732-413-6000
Fax: 732-413
-6060
www.communications computers
(http://www.
Statements included in this release may constitute forward-looking
statements within the meaning of the Private Securities Litigation Reform Act
of 1995. Such statements
involve a number of risks and uncertainties such as
competitive factors, technological development
, market demand, and the
company's ability to obtain new contracts and accurately estimate net revenues
due to variability in size, scope and duration of projects, and internal
issues in the sponsoring
client. As a result, actual results may differ
materially from any financial outlooks stated herein
. Staff will collect data
on application, impact and ROI, and measurement numbers will probably
attract
the interest of senior or C-level management.CLOmedia."
(Click here for details)
The CSP program
is unique in requiring CSP certified partners to maintain a
high level of customer satisfaction in
order to achieve annual
recertification. This approach is also unique among industry support
programs
for its tight integration of vendor and channel partner support,
which assures the customer that
the CSP partner has the right skills and
best practices for each stage of service delivery."
"We are pleased that York Telecom has earned CSP certification.com.
Supported by an open architecture
, they integrate seamlessly with leading
telephony and presence-based networks. 2005, Polycom, Inc
.yorktel.support data
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