"
As COO, Castillo is now responsible for all phases of North America
operations
, including oversight of its global call center network,
integration of new vertical markets, speech
recognition technologies, and
implementing the company's strategic direction.
on computers
She will also oversee
the
company's Quality and Training.
Castillo returned to the North America headquarters in
2003 as Vice
President for Operations, overseeing the opening of four call centers, the
integration
of automation technology, the implementation of electronic
workforce management tools and the re
-structuring of the company's customer
service representatives' compensation programs.Detroit Diesel
Corporation to Feature New Product Offerings and Solutions at 2005 Mid-America Trucking Show (MATS)
, within the Kentucky Fair and Exposition
Center.product on
"
About INFONXX
Information services
leader INFONXX delivers customer-focused solutions
through technological innovations, flexible service
transport options and
industry-leading product offerings. The company offers
a complete line
of engines from 170 to 515 horsepower for the on-highway and
vocational markets.product companies
"After a
nationwide search, we realized the best person for the job was
already working for us," said Margaret
Scholl, INFONXX North America CEO.
Castillo joined INFONXX in June 2000 as Pennsylvania call
center manager. INFONXX employs thousands of customer service
representatives, support personnel
, and technical staff, as well as one of
the most reliable speech recognition systems and network
architectures in
the industry.service support
PRESS RELEASE INFONXX Names Michelle Castillo Chief Operating Officer
for North America
INFONXX today announced Michelle Castillo has
been promoted to Chief Operating
Officer for North America.
Less than one year later, she moved to the company's call center in Tucson
,
Arizona, where for a time she also managed the California call center.
Scholl added, "Michelle
brings a positive perspective, a drive for
excellence and a record of success into her new duties
.infonxx.computers companies
Castillo attended the University of North Carolina Charlotte. As the world's largest
independent
provider of directory assistance and enhanced information services, INFONXX
was ranked
first throughout 2005 among third-party DA providers in the
Paisley Group's National Directory Assistance
Performance Index(SM) in the
key indicator of "Calls Passed" -- the overall measure of customers
cared
for and fulfilled.acer companies
A veteran of
call center operations, she also worked with Sprint and
Time Warner Cable
in various call center capacities. As the company
continues to grow, her steady
leadership and vast experience will be a
vital part of our senior management team. LOUISVILLE
, Ky.
Detroit Diesel Corporation is the leading manufacturer of on-highway
heavy-duty diesel
engines for the commercial truck market.acer computers
"Her significant talents and skills make her a perfect fit
in her expanded
operational role. For more information, visit http://www.
companies line
com/.
Through its corporate headquarters in Detroit, Michigan,
Detroit Diesel is engaged in the design
, manufacture, sale and service of
these products, in addition to supporting alternative and hybrid
engine
strategies for the commercial truck marketplace.support acer
Detroit Diesel is a
subsidiary of DaimlerChrysler
and part of the Freightliner Group.support america
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