com

Latest release of the Company's Communications Development Platform includes
enhanced VoiceXML, VoIP and CTI capabilities

WESTBOROUGH , Mass.

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"The TR1000 design made it easy for us to develop an integrated
solution that supports a wide range of PBX vendors like Inter-Tel, Nortel,
Siemens, AVAYA and a host of others.
"We selected Envox 6.

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com/cgi-bin/prnh/19990806/BRKTTECH )
The Performer TrueCTI Predictive Dialing System is used in areas such as
collections, telemarketing and fund raising to maximize the time an agent is
on the phone by minimizing the overhead associated with the calling process.2 include a graphical programming environment that
reduces development time by 50% or more, an embedded VoiceXML browser for
executing VoiceXML scripts, extensive integrations for leading telephony and
speech products, a reliable runtime environment that supports up to 240 ports
per server, and powerful management tools for easily configuring, monitoring
and managing large-scale deployments. Their Envox-based call center solution is currently in the final
testing stage and is expected to be deployed within the first half of 2006.com.

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Predict Ability Plus Selects Brooktrout's Speech Product for Inbound / Outbound Call Center Management Solution

2 is the latest example of our commitment to providing our
customers with 'best in class' products that satisfy their steadily evolving
requirements," stated Mark D.

3,
which allows for boardless telephony solutions and reduced costs

Key features of Envox 6. "As a result, we
gained important functionality, while reducing our costs.

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About Predict Ability Plus
Predict Ability Plus, located in Lunenburg, Massachusetts was founded in
1995 and has provided technology-based Call Center Solutions for numerous
small and large enterprises . Brooktrout Technology is a
subsidiary of Brooktrout, Inc.
"There is an accelerating shift in the market today from closed-proprietary
IVR systems to open, standards-based voice solutions.

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Provides Customers with Call Progress Analysis to Improve Business Performance

BOSTON, NARCA, Booth 39, Brooktrout
Technology, Inc. For more
information, visit http://www.com Jason@stringer -sm. Specific enhancements available in the
Envox 6.

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brooktrout.

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paplus.

Envox Worldwide Launches Envox 6.2

To learn more about Envox 6, or download an evaluation copy of the
software, please visit http://www.com/software/Envox-6.

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Predict Ability Plus' Performer TrueCTI Predictive Dialing System is a
flexible, adaptable and highly scalable software solution that delivers a
fully integrated dialer, IVR, call monitoring and management platform for
small and large call centers .
The system will "predict" when and how many additional numbers are to be
dialed in order to transparently , efficiently and as fast as possible deliver
a new contact to agents when the next call is requested . PAPLUS'
solutions fully integrate into virtually any geographically dispersed and
technologically diverse environment."
Envox 6."
In addition to its extensive functionality, Envox 6. It also provides a smooth migration path to the new standards and
emerging technologies that will be required in the future. For more information, please visit http://www.

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, Envox Worldwide, a leading
global provider of voice solutions, today announced the availability of Envox
6. Envox 6.2 is an
award-winning alternative for enterprise customers and service providers who
are faced with exorbitantly high maintenance costs on their legacy IVR
systems.asp.
For more information , contact - Catherine Van Evans - +1 508 871 7604 or
Jessie Hennion - +1 617 587 2007.

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The management and staff at PAPLUS has a thorough
understanding of technology (telephony, telephone systems and computers), both
hardware and software, business applications and the ability to blend them
together to address a customer's unique requirements and environment. For more information, visit
http:/ /www. Included in this new release are significant enhancements to the
product's VoiceXML, VoIP and CTI capabilities.2 lowers the total
cost of ownership by providing outstanding price/performance advantages and an
ability to leverage prior investments in hardware, software and application
development . The
company's software products and related services dramatically reduce the time,
cost, and complexity of creating voice solutions and empower enterprises and
service providers to significantly reduce operating costs, improve customer
satisfaction and retention, and generate new revenue streams .

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"We partnered with Brooktrout for our Performer Suite to help us drive the
market for predictive dialing," said Gary Steeves, CEO of Predict Ability
Plus.2 and Envox CTI Link(TM) for their call center
services.

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About Brooktrout Technology
Brooktrout Technology is a leading supplier of media processing, network
interface, call control and signal processing products that enable the
development of applications, systems and services for both the New Network
(packet -based) and the traditional telephone (TDM) network. The Company's
strategy is to partner with its customers and collaborate closely with them to
help expand their existing business and expand into new markets.
Brooktrout, Brooktrout Technology, TR1000, and New Network are trademarks
or registered trademarks of Brooktrout, Inc.

Contact:
Michel Liro Jason Stringer
Brooktrout, Inc Stringer Sales + Marketing
(781) 433-9525 (978) 812-4094
mliro@brooktrout.

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Ranging from 2 to 60 channels per board, the performance and
flexibility of this feature-rich media processing platform allows systems to
scale in both density and functionality to meet the current and evolving needs
of advanced enterprise applications . Our customers need the
ability to quickly and easily develop, deploy and manage voice solutions that
take advantage of new standards and emerging technologies like VoiceXML,
speech recognition , VoIP and Web services.

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Brooktrout's TR1000 speech platform connects the Performer TrueCTI
Predictive Dialing System to the telephone PBX/ACD and handles all media
processing and call control for use by the application.0
specification, including integration with email, fax and Web systems;
access to advanced call control functions such as conferencing, fax,
PBX integration , ISDN signaling, ANI and DNIS-based actions, and
intelligent routing; and extensive integration options for legacy
systems, databases, enterprise applications and Web services
* A bridge between legacy systems and new VoiceXML-based solutions,
allowing companies to leverage their prior investments in hardware,
software, and solution development
* Seamless support for leading speech and telephony resources from Nuance,
Intel and others
* A highly scalable, reliable and fault tolerant VoiceXML gateway
* The ability to deploy solutions in a wide range of telephony
environments including analog, digital, VoIP, SS7 and more
* Powerful management capabilities that significantly reduce the time and
cost of administrating large-scale installations

The Computing, Communications, and Media Services Group within the
California State University, Sacramento is an example of an organization that
was faced with prohibitive maintenance costs on their existing legacy IVR
system and needed to switch to an open , standards-based solution to leverage
the standards and technologies they were going to need in the future.

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The Brooktrout and Predict Ability Plus
offering reduces system complexity and can save thousands of dollars by
eliminating the duplication of technology found in a traditional predictive
dialer configuration. PAPLUS combines proven, leading-edge technology
with real world applications to solve unique business requirements and
equipment interface issues.com.
"Envox 6. Flanagan , president and CEO of Envox Worldwide.envox.

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(Logo: http://www. (Nasdaq: BRKT). Headquartered in
Boston, Envox products are available through a network of global channel
partners.envox.

Businesses which offer software products that support the enterprise and carrier telecommunications industries .

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0
* Support for Intel(R) NetStructure(TM) Host Media Processing (HMP) 1.

About Envox Worldwide
Envox Worldwide is a leading global provider of voice solutions.

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, a leading supplier of media processing and call control
products, today announced that Predict Ability Plus, a developer and provider
of innovative call center productivity software, now supports Brooktrout's
TR1000 (TM) speech boards on its Performer TrueCTI Predictive Dialing System. The TR1000 provides a
full range of digital call controls and provides call progress analysis for
the predictive dialing system .2, which has been certified by the VoiceXML Forum, is a
communications development platform that significantly reduces the time, cost
and complexity of developing and deploying a wide range of open , standards-
based voice solutions including interactive voice response (IVR) and enhanced
self -service, call center, alerts and notification, voice portal, carrier
service and enterprise communications .
Envox 6 is tightly integrated with Envox 6 VoiceXML Studio to create a
complete VoiceXML offering.

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newscom. All other trademarks are the
property of their respective owners.2, the latest version of its open, standard-based communications development
platform.2 because we needed a fully redundant solution that
would provide a more flexible and modular front-end to the multiple call
centers that we operate than the legacy system we had in place before," said
Abhay Chaturvedi of University Telecommunication Services.

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com. Developers using these products in combination
gain the following capabilities:
* Additional development functions not included in the VoiceXML 2 . As a
result, they chose to replace their existing Avaya Conversant system and
standardize on Envox 6.

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2 release include:
* Extensive support for VoiceXML-based speech engines that enable faster
error correction and application tuning
* Expanded support for VoIP-based solutions , including extensive IP call
control capabilities based on SIP
* Through support for Envox CTI Link(TM), which enables Envox-based voice
solutions to integrate to leading IP PBXs , PBXs and ACDs, new CTI
capabilities have been added including screen pops, intelligent call
routing, and data transfers
* Support for Nuance SpeechPAK for Healthcare 2.

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"
The TR1000 is a standards-based, board-level speech processing platform
specifically designed to support a broad array of speech recognition and IVR
applications.

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