It also
empowers companies to centralize their technology resources to support diverse
locations, while allowing local front -line managers to optimize their own
technology-driven business processes in real-time.

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alcatel.
"We are honored to be recognized by this industry award," said Eli
Borodow, Telephony@Work's CEO . CallCenterAnywhere is the industry's only
multimedia IP Contact Center solution that can adapt to changing needs in
real-time in response to changing queue conditions and unanticipated business
demands -- in order to maximize both revenues and customer satisfaction.telephonyatwork.

ulysses ivr

The centers provide outsourced
sales, after sales and customer service solutions to a range of clients within
the telecommunications and financial services sectors. More information can be
found at (http: //www.

comsys datapoint

Genesys allows enterprises to achieve key business
objectives by tying together customer interactions , people, and customer
information in both traditional telephony and IP environments.com ).
The CRM Excellence Award winners for 2005 will be published in the June
and July issues of Customer Interaction Solutions magazine.

stonehouse ulysses

About Alcatel
Alcatel provides communications solutions to telecommunication carriers,
Internet service providers and enterprises for delivery of voice, data and
video applications to their customers or employees.

Telephony@Work Receives Customer Interaction Solutions(R) Magazine's 'CRM Excellence' Award for 2005

CallCenterAnywhere(TM) Singled Out for Helping Companies Improve Customer
Relationships

LA JOLLA , Calif.

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"SalesForce's continued commitment to Genesys is a testament of our
ability to provide the best call center technology and support to businesses
that rely on delivering high levels of customer service," said Jason Stirling,
managing director, Genesys for Australia and New Zealand . With 3000
customers in 80 countries, Genesys directs more than 100 million customer
interactions every day. It also enables
all technology-driven contact center business processes to be modified on
demand at a local or global level, empowering companies to optimize resources
and application performance in real-time in response to changing business
conditions.

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About Genesys Telecommunications Laboratories, Inc.

centralized ulysses

SalesForce Expands Customer Service Platform with Genesys to Support Additional 1000 Agents

Following the merger of SalesForce and contact center provider Salmat
earlier in the year, SalesForce will work with Salmat to replace currently
installed call center solutions with Genesys software to enable the companies
to offer consistently high levels of customer service across their businesses.
"Our existing relationship with Genesys has demonstrated that it delivers
a comprehensive contact center portfolio with best-of-breed technology and a
complete understanding of our business regardless of the underlying telephony."
CallCenterAnywhere is a comprehensive and pre-integrated browser-based
solution for contact centers.

geographically comsys

The implementation will help ensure that
SalesForce can optimize its customer interaction by categorizing caller
requests and matching them with appropriate agents. Leading companies in the Global 2000 and Fortune 1000 use
Genesys to deliver interactions that drive better business. Sophisticated
routing and reporting across voice , e-mail, documents and Web interactions,
coupled with integrated self-service, ensure that customers are quickly
connected to the right resource -- the first time. Genesys solutions stop
customer frustration and allow enterprises to deliver superior customer
satisfaction and improved business results. Their diverse client portfolio provides them with
experience in a wide range of markets and business environments.
"Telephony@Work has demonstrated to the editors of Customer Interaction
Solutions that CallCenterAnywhere has substantially improved the processes of
their clients' businesses by streamlining and facilitating the flow of
information needed for companies to retain their most precious asset .

comsys call

For more information, visit Alcatel on
the Internet: (http://www. This lets front -line
managers resolve local operational bottlenecks before they impact on revenues.com.

telemarketing routine

PA), today announced an expansion of its contract with
SalesForce, one of Australia's leading outsourced contact centers, to provide
contact center software and services to support an additional 1000 agents
across its e*smart call centers in Australia.com ).
Previously nominated amongst the top ten best employers in Australia in
2001 and 2003, SalesForce was the 2004 winner of the Hewitt Best Employer
Survey of Australian businesses sponsored by the Australian Financial Review
and the Australian Graduate School of Management.

Call centers are service operations that handle routine communications by telephone , email, fax, or other electronic means, between an organization and outside parties.

ivr datapoint

genesyslab.au ) . is the worldwide leader in adaptive IP contact center
technology for enterprises and service providers .

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their
customers," said Nadji Tehrani, founder and chairman of TMC, publishers of
Customer Interaction Solutions magazine. Customer
Interaction Solutions magazine, a leading publication in CRM, call centers and
teleservices since 1982, is published by Technology Marketing Corp.

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"
The Genesys suite of products involved in the implementation will include
the Genesys Voice Platform that simplifies and enables voice self-service as
well as its Genesys Inbound Voice software that routes and prioritizes calls
to the best qualified agents according to customer requests. Alcatel brings its
leading position in fixed and mobile broadband networks; applications and
services, to help its partners and customers build a user-centric broadband
world. For more information, please visit http://www .

telemarketing utilization

Once completed, more than 2000
SalesForce agents will be supported by a Genesys technology platform . SalesForce will
also upgrade with the Genesys Workforce Management solution that balances
incoming call and e-mail requests, identifying appropriate available agent
resources to best satisfy customer demands quickly and efficiently..

outbound accurately

For more information visit us at
(http://www. "CallCenterAnywhere enables companies to
deliver world-class customer service on the phone, fax and Internet. The solution
also includes unified messaging, blended predictive/preview dialing, IVR, call
recording/logging , and more.

supervisor geographically

SalesForce Works With Genesys to Consolidate Operations Following Merger With
Salmat; More Than 2000 Agents to Use Genesys Platform Once Completed

SAN FRANCISCO, Genesys
Telecommunications Laboratories, an Alcatel company
(NYSE: ALA; Paris: CGEP.

marketplaces routine

3 billion and 56,000 employees in 2004, Alcatel
operates in more than 130 countries.

geographically telecoms

With sales of EURO 12.. Its award-winning
CallCenterAnywhere solution is deployed in both single and multi-site contact
centers across the spectrum of Fortune-class companies, government and in
mission-critical service provider networks .

pajama utilization

SalesForce will be able
to monitor levels of call activity and scale its systems and resources
according to peak and off peak periods.com.
Business empowerment is core to everything we do at Telephony@Work.

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"
Genesys will provide software that enables SalesForce to roll out
multi -media, IVR/speech capabilities as well as in-bound call management
across its e*smart call centers .
Genesys, an Alcatel company, is 100 percent focused on software for
contact centers.

About SalesForce
SalesForce Australia is one of Australasia's largest providers of
outsourced contact centres and direct sales organisations with more than 2,500
employees engaged in holding over 20 million customer conversations each year.
Using a range of media, SalesForce provides its customers ranging from
small enterprises to top 100 ASX organisations with sales, after sales and
customer service solutions.

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We operate on a variety of telephony systems, and Genesys integrates with each
system to deliver the business outcomes our customers demand of us.

ulysses inbound

"With the merger , we needed to evaluate our technology platforms to ensure
we could deliver consistent, quality service at the right price point to our
customers," said Kevin Panozza, CEO of SalesForce. "As the leading provider
of outsourced customer service solutions, we require a technology partner who
can help us meet our objectives., Telephony@Work, the market
leader in carrier class contact center technology , announced today that
Customer Interaction Solutions(R) magazine has honored Telephony@Work as a
recipient of the CRM Excellence Award for 2005. It provides all infrastructure for and applies
skills -based routing to all forms of communication, including PSTN and VoIP
phone calls, chat sessions with Web collaboration, email with automated
analysis and response, voice over Web calls and Web call backs.

comsys involve

salesforce.

About Telephony@Work
Telephony@Work, Inc.

supervisor accurately

"SalesForce is a
key customer of Genesys in the region and we look forward to working with them
as they consolidate their customer service platform and evolve their call
center portfolio. The company's multi-tenant
CallCenterAnywhere technology enables contact center technology to be
centralized while preserving and enhancing local autonomy.