Mercury plans to integrate its industry-leading application management
offerings with
Peregrine's best-of-breed IT asset and service management
software. "In order to meet the promise
of ITIL, many companies are
blending the best mix of problem resolution and change management technologies
with a federated configuration management database (CMDB) approach.com/about-us/synergy05/index. Headquartered
in San Diego, Calif. Additional
information on MRO Software can be found at http://www.
pim sourced
"
As
part of this agreement, Mercury and Peregrine will collaborate to help
customers:
-- Establish
an end-to-end change management process: customers can use
Mercury IT Governance Center(TM
) in conjunction with Mercury
Application Mapping(TM) and Peregrine ServiceCenter(R) to prioritize
and manage IT change requests, conduct what-if business impact
analysis, and automate
deployment of changes;
-- Establish a federated CMDB: customers can share configuration data
between Peregrine Active CMDB and Mercury Universal CMDB about IT
assets, application
elements, and the complex relationships between
technology components;
-- Improve IT
service continuity and reduce mean time to resolution
(MTTR): customers can leverage the
integration between Mercury
Business Availability Center(TM) and Peregrine ServiceCenter to
quickly
determine the business impact of an IT problem and prioritize and
accelerate
the problem resolution process; and
-- Manage end-to-end IT service levels: customers can use
the integrated
Mercury Business Availability Center and Peregrine ServiceCenter to
gain visibility, manage, and report on IT services including service
level agreements
(SLAs) and operational level agreements (OLAs).com.
MXES combines asset and service management functionality
with an
IT infrastructure library (ITIL)-based solution for IT Asset
Management (ITAM) and Service
Desks.refurbishing nexent
Customers worldwide rely on Mercury
offerings to govern the priorities, processes and people
of IT and test and
manage the quality and performance of business-critical applications. The potential
risks and uncertainties include, among other things:
1) the failure of Mercury products and product
enhancements to meet customers'
expectations, needs or perform as described; 2) the continuation
of Mercury's
relationships; 3) the dependence of Mercury's financial growth on the
continued success
and acceptance of its existing and new software products and
services, and the success of its BTO
strategy; 4) the ability to increase
sales through our indirect channels; and 5) intense competition
for Mercury's
products and services.itil employing
(OTC: PRGN), a leading provider of IT asset and service management
solutions,
announced a strategic agreement to help customers improve the business value
of IT
operations. As part of this agreement, the companies plan to market and
sell a set of Information
Technology Infrastructure Library
(ITIL(R))-compliant IT service management (ITSM) offerings. The
Peregrine
Evolution Model provides a roadmap for companies that want to systematically
evolve
the sophistication and effectiveness of their IT operating practices.
FORWARD LOOKING STATEMENTS
This press release contains "forward-looking statements" under the Private
Securities Litigation
Reform Act of 1995 that involve risks and uncertainties
concerning Mercury's expected financial performance
as well as Mercury's
continuing relationships, future business, product and service offerings.mro
.transact handyman
"By incorporating capabilities like Mercury
Application Mapping with Optimal IT technologies, our
customers will be able
to proactively respond to change within a global view of the IT
infrastructure
.cmm sla
Murphy will share details of the Mercury/Peregrine
agreement and discuss how customers are using
BTO to optimize the business
value of IT. "The inclusion of partners in the development of MXES
allows
for a solution that extends beyond MRO Software's traditional
expertise and provides advanced functionality
to meet new market
requirements. Foye, executive vice president global marketing and alliances at
MRO Software.
About MRO Software, Inc. The Company markets its products through a
direct
sales organization in combination with a network of
international distributors.nexent modulus
The company's IT
asset and service
management software solutions include: Asset Tracking, Expense Control,
Process
Automation, Asset Optimization, Service Establishment, Service
Control, Service Alignment and Service
Optimization. These solutions make it
possible for IT organizations to maintain a changing IT infrastructure
, manage
their relationships with end-users and service providers, and gain greater
visibility
into how their IT investments are performing.
Mercury's actual relationships, product and service
plans may differ
materially from the forward-looking statements made by, or on behalf of,
Mercury
.
"As a leader in the IT service management market, InteQ was
pleased to work with MRO Software
on the development of its
next-generation solution," said Yash Shah, co-founder, president and
CTO
of InteQ. The Company is currently in the process of achieving
"PinkVerify(TM)" certification for
MXES and expects to deliver general
availability of Maximo Enterprise Suite in March 2005.outsourced lifecycle
and LAS
VEGAS,
Today, Mercury Interactive Corporation (Nasdaq: MERQ), the global leader in
business technology
optimization (BTO), and Peregrine Systems Inc. develops enterprise solutions that enable
organizations
to address specific business problems and evolve their IT
service and asset management practices
for reduced costs, improved
productivity and service, and lower risk. Mercury provides software and
services for IT Governance, Application
Delivery, and Application Management. For more information
, please visit http://www. All other marks are the property of their
respective owners."
Maximo
Enterprise Suite includes key ITAM capabilities and IT
Service Desk functionality, which allow companies
to consolidate their
disparate asset management systems onto one platform.lifecycle sourced
"Many companies
are adopting ITIL to provide a structured, repeatable
approach to manage IT changes and deliver high
quality IT services across the
enterprise," said Kris Brittain, vice president and research director
at
Gartner, Inc. "With this
agreement, Mercury and Peregrine are addressing the urgent need for
a common
model for ITIL-compliant service management.
Founded in 1981, Peregrine has sustained
a longstanding tradition of
delivering solutions with superior functionality to a broad segment of
the
global enterprise customer market.
MRO Software (Nasdaq: MROI) is a global company based in
Bedford,
Mass.costing bpo
The integrated Mercury and Peregrine offerings will help customers
optimize IT
support and delivery processes including incident and problem
management, change and configuration
management, and service level and
availability management.
"A key factor to optimize IT
service management is establishing a
closed-loop change management process enabling companies to
understand the
impact of change, execute the change and validate that the change was
effective
," said Stephen Elliot, research director at IDC. "This requires the
right integration of configuration
and change management capabilities at the
application and infrastructure layers and a comprehensive
approach to IT
governance. Having seen MXES, it is a well-designed and delivered
solution for
the ITAM and Service Desk markets.
The solution also provides the ability to manage and service all
these
assets from a single service desk, providing improved responsiveness
and performance while
reducing the costs associated with managing
multiple systems.seedcorn costing
sec. The Company's integrated suite
of
applications optimizes performance, improves productivity and service
levels and enables asset
-related sourcing and procurement across the
entire spectrum of strategic assets.outsourced transact
For more information
, please visit: http://www.peregrine. Additional information concerning these and other risk
factors
can be found in Mercury's filings with the Securities and Exchange
Commission ("SEC"), including
but not limited to Mercury's Annual Report to
Stockholders on Form 10-K for the fiscal year ended
December 31, 2004 and the
Form 10-Q for the quarter ended March 31, 2005, which are available at
the
SEC's website at http://www.
Business Editors/High-Tech Editors
Pink Elephant IT Service
Management Conference + Exhibition
Booth # 9
ORLANDO, Fla. "By combining MRO Software's background
in asset and
service management with our partners' varied expertise, MXES provides
deep functionality
in the ITAM and Service Desk markets.
The Company's asset management solutions allow customers to
manage
the complete lifecycle of strategic assets including: planning,
procurement, deployment
, tracking, maintenance and retirement.lifecycle serialized
ABOUT MERCURY
Mercury Interactive Corporation
, the global leader in business technology
optimization (BTO), is committed to helping customers optimize
the business
value of information technology.
Peregrine Systems, AssetCenter and ServiceCenter
are registered trademarks
of Peregrine Systems, Inc.MRO Software Builds Partner Momentum for IT and
Service Management Solutions
By incorporating the expertise
and insights of global systems integrators
, consultants, technology
companies and managed service providers such as InteQ, Getronics and
UNICCO
, MRO Software has built a comprehensive solution encompassing
service, customer and contract management
, including full service desk
capabilities.serialized modulus
Mercury
BTO offerings are complemented by technologies
and services from global
business partners.warranty bpo
NOTE: Mercury, Mercury IT Governance Center,
Mercury Application Mapping,
Mercury Business Availability Center and the Mercury logo, are trademarks
of
Mercury Interactive Corporation and may be registered in certain
jurisdictions.
A pre-release
version of MXES will be available to demo at the
Pink Elephant IT Service Management Conference
+ Exhibition in the MRO
Software booth.indus itil
mercury.intac transact
More information on the Synergy05 event can be found
at
http://www.
All other company, brand and product names may be trademarks or registered
trademarks of their respective holders.employing modulus
com. All of the information in this press release is
made
as of the date of this press release, and Mercury undertakes no duty to
update this information.
Using
MRO Software's solutions customers improve production reliability,
labor efficiency, material
optimization, software license compliance,
lease management, warranty and service management and
provisioning
across the asset base.bpo lifecycle
"
Mercury also announced that David Murphy, senior vice
president of
corporate development at Mercury, will deliver a keynote presentation at
Synergy05
, Peregrine's global user conference held at the Wynn Hotel in Las
Vegas, June 14-16.asp., the
company
conducts business from offices in the Americas, Europe and Asia
Pacific.
----
Global Systems Integrators and Technology Companies Provide
Industry Expertise and Input
for Next-Generation Solution
MRO Software, Inc., with approximately 1,000 employees, 10,000 customers
and more
than 260,000 end users.transact outsourced
(Nasdaq: MROI), the leading provider of
strategic asset and service
management solutions, today announced
significant partner momentum in the development and delivery
of its
next-generation solution, Maximo Enterprise Suite (MXES).com
MAXIMO(R) is a registered
trademark, and MRO Software(TM) is a
trademark, of MRO Software, Inc.servicecenter transact
Mercury and Peregrine Systems
(R) Announce Strategic Agreement
These new
capabilities help customers ensure that IT operations
meet business
goals and drive increased efficiency and regulatory compliance. With MXES,
customers
have a complete asset management solution uniting the
essential asset groups involved in almost all
organizations--production, facilities, transportation and IT assets.
nexent intac
Industry
Leaders Collaborate to Optimize IT Service Management
MOUNTAIN VIEW, Calif. MRO Software
has sales offices throughout
North America, Europe, Asia/Pacific and Latin America.sla pim
"
"Leading
IT operations teams are optimizing both software applications and
IT infrastructure to deliver reliable
, cost-effective business results," said
Yuval Scarlat, senior vice president of products at Mercury
.peregrine. Founded in 1989, Mercury conducts business
worldwide and is one of the fastest growing
enterprise software companies
today.costing lifecycle
The combination of Mercury's
application management expertise
and Peregrine's asset and service management
products can help our customers optimize the value of
their ITSM initiatives."
"This strategic alliance with Mercury allows us to accelerate delivery
of
solutions that are pivotal to Peregrine's vision for Optimal IT through the
use of advanced
analytics and decision modeling to optimize IT performance in
support of the business," said Deborah
Traub, senior vice president of product
delivery at Peregrine.gov.
MRO Software is the leading
provider of strategic asset and
service management solutions.warranty handyman
ABOUT PEREGRINE
Peregrine
Systems Inc."
"We turned to a group of experienced partners and customers early
in our development
process for Maximo Enterprise Suite," said Patricia
C.itil workforce
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