Dictaphone's ContactPoint Workforce Relationship Management
solution provides a fully-integrated solution for optimizing agent
performance, focusing on three major functions: recruiting, training
and assessments. The agent's desktop screen
activity can also be captured.S.

Business Editors

PHILADELPHIA----Richardson, a
leader in blended sales training and consulting, today announced the
release of "Remote Coaching(TM)" - the latest addition to its Sales,
Service, and Sales Management Training Curriculum.

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About Dictaphone Corporation's Communications Recording Systems
(CRS )(TM) Group

With thousands of installed customers worldwide, Dictaphone
Corporation's Communications Recording Systems (CRS(TM)) Group is a
leading provider of recording and monitoring systems for contact
centers and Workforce Relationship Management(TM) solutions designed
to optimize agent performance .com

Safe Harbor Statement

This press release includes forward-looking statements within the
meaning of Section 21(e) of the Securities Exchange Act of 1934. and foreign patents
and patent applications.
The management strategies in Remote Coaching take the "remote" out
of coaching by providing Managers with:

The Three Critical Success Factors of Remote Coaching:
Performance Metrics, Coaching Process, and Relationship Focus

The key differences and similarities between face-to-face and
remote coaching

Effective methodologies to put the qualitative element back
into coaching

A process to create obtainable metrics - the heart of remote
coaching

An effective Remote Coaching Process that includes how often,
when , how, and why

Tools to help coaches decide when and when not to use voice
mail, instant messaging, and other technologies

Strategies on how to build the sales team remotely

Templates to create annual coaching plans for each salesperson

"In today's complex sales environment, both Managers and
Salespeople are asked to do more with less," says Linda Richardson
President, and CEO of Richardson.

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-- Automate the distribution of selected reports to specified
recipients (by email)

-- Generate reports using data available through each of the
three ContactPoint modules

ContactPoint Trainer Enhancements

Using ContactPoint Trainer, contact centers can import
SCORM-compliant training material and deliver that material directly
to agents' desktops .
The new version of ContactPoint also includes other new features,
such as an enhancement to the incentive management system, which
allows contact centers to link agent assessments with merits and
incentives so agents can be rewarded for exceptional call handling.
"Since its launch in August 2003, ContactPoint has been installed
in contact centers employing more than 18,000 agent positions ," added
Kaiser. For more
information, call 1-800-886-4908, or visit www.

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Other new Trainer features include a "randomized question
capability" which randomizes the order of questions in a specific
learning module to prevent duplication of tests administered between
agents, and the ability to create timed tests, which require an agent
to complete a test within a specific time period .

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g. Other features supported by
ContactPoint and Freedom Enterprise include: remote playback via Web
access; Computer Telephony Integration (CTI) for data capture, service
observe, and advanced analytics; and integration to legacy HR systems
to capture recruitment, assessment and training data.

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daily , weekly, monthly, etc.
Dictaphone's ContactPoint Workforce Relationship Management
solution helps optimize agent performance by helping contact centers
hire and retain the best agents, assess them fairly and consistently,
and empower them with the right training and rewards. and abroad, the
ability to complete and deliver products and services within currently
estimated time frames and budgets , the ability to effectively manage
diverse and geographically dispersed operations, difficulties with
integrating product plans, schedules and resources, potential that the
information and estimates used to predict future performance were not
accurate, market acceptance of Dictaphone Corporation 's products,
competitive products, pricing pressures, and other risks.richardson.

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"Now, ContactPoint 's new features give contact
center managers even better tools for optimizing performance, such as
enhanced tracking of coaching and training activities, and more
flexible, automated reporting capabilities. For example, as a supervisor is completing an assessment,
if the score on one assessment question indicates a particular problem
area for the agent, the system will automatically lead the supervisor
to a different set of assessment criteria/questions that enable the
manager to have a clearer understanding of the nature and cause of the
problem and implement appropriate action.

Dictaphone
Corporation disclaims any intent or obligation to update these
forward-looking statements .

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The announcement was made at the Call Center Demo +
Conference Dallas 2005. The system keeps track of which learning modules
agents have been assigned, which ones have been started or completed,
the agent's progress (percent of modules completed), and the agent's
actual results or test scores. Other products or marks referenced herein may be
trademarks of their respective owners.
The Remote Coaching Program links to Richardson's Consultative
Selling and other programs in Richardson's deep sales , service, and
management training curriculum. Remote Coaching is another way
Richardson is meeting the priority needs of its clients.

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based on specific assessment questions, agents,
campaigns, centers , etc.

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Additionally, Richardson provides resources
such as a Cyber Manager Tip newsletter, Ask Richardson question and
answer forum with a 24-hour guaranteed response, and Web-based
reinforcement courses .

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Additionally, it gives managers the ability to create
multi-dimensional assessment forms by specifying conditional
questions. "Especially with dispersed, remote
teams, it is essential not to fall into a laissez-faire management
style and to use the telephone and other technologies to regularly
develop salespeople, optimize productivity, and build strong internal
relationships.

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The ContactPoint software suite is comprised of three
modules - Recruiter, Trainer, and Assessor - that are linked together
through a common competency model detailing the skills, knowledge and
abilities agents need to be successful.

Dictaphone(R), Freedom(R), Communication Recording Systems(TM),
CRS(TM), ContactPoint (TM) and Workforce Relationship Management(TM)
are trademarks or registered trademarks owned by Dictaphone
Corporation. Dictaphone Corporation's
Freedom(R) recording system is the subject of U.

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Once identified and captured
in ContactPoint, this competency model can be applied to the contact
center 's hiring, training, and assessment programs to increase agent
effectiveness and improve customer service.
"As the first solution to address agent performance from a total
life-cycle standpoint , ContactPoint is already revolutionizing the way
that contact centers hire, train, assess and motivate their agent
workforce," commented John Kaiser, vice president of global marketing
for Dictaphone CRS."

Included among the new ContactPoint features are:

An Assessment Workflow Tracking Engine

ContactPoint's new assessment workflow tracking engine helps
contact center managers more effectively identify and track specific
problem areas for agents, all the way through to their resolution, to
ensure proper steps are being taken to improve agent performance. Once identified , these skills, knowledge and
abilities can then be systematically applied to the contact center's
hiring, training, and assessment programs using ContactPoint, to help
increase agent effectiveness and improve customer service.S."
Richardson also offers support to Managers through one-on-one and
group follow-up and phone coaching as well as a Train-the-Trainer
Certification Program.

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-- Generate customized reports to fit individual contact
centers needs

-- More than 1 ,700 customized reports can be created

-- Run reports automatically based on pre-specified schedules
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The ContactPoint solution was designed to work in combination with
Dictaphone's Freedom (R) Enterprise system.

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Dictaphone Launches New ContactPoint Software Release at Call Center Demo + Conference Dallas 2005

Specifically, it allows managers to:

Flag items on agent assessment forms to indicate specific
performance issues

Determine the appropriate action steps for improving agent
performance

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----

Customer-Driven Features Enhance Dictaphone 's Workforce Relationship
Management(TM) Solution for Optimizing Contact Center Performance

Dictaphone Corporation's Communications Recording Systems
(CRS(TM)) group today announced significant feature enhancements to
its ContactPoint(TM) Workforce Relationship Management solution for
contact centers . coaching, training, or some other user-definable
follow up category)

Track and report on these follow up activities from start to
finish

A Report Scheduler for Flexible , Automated Reporting

While conducting agent assessments is important, having the
ability to derive meaningful information from the assessments is
equally important. "With the addition of these new customer-driven features,
we're looking forward to another banner year.dictaphone. Utilizing our comprehensive curriculum,
coaching, and consulting, we help develop the critical skills sales
organizations need to win.

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Business Editors/Technology Writers
Call Center Demo + Conference 2005

DALLAS + STRATFORD, Conn."

The new ContactPoint software release is available immediately.

About Richardson

Richardson (www.com) is a leading sales and service
training and consulting firm.

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Dictaphone CRS is a division of the
Stratford, Connecticut -based Dictaphone Corporation.

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These
statements are based on Dictaphone Corporation's current expectations
and estimates as to prospective events and circumstances that may or
may not be in Dictaphone Corporation's control and as to which there
can be no firm assurances given.

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Specifically, it
enables managers to:

-- Create report "templates" by specifying various report
criteria:

-- Time frames, data elements, and roll-up categories
(e.(C) Copyright 2004 Dictaphone Corporation , all
rights reserved.

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ContactPoint's automated report scheduler provides
contact center managers with timely, meaningful information while
improving productivity and saving valuable time. The centerpiece
of ContactPoint is a competency model that enables the creation of job
profiles that outline the skills, knowledge and abilities that agents
need to be successful. Freedom Enterprise records
customer /agent interactions, using standard voice recording or Voice
over Internet Protocol (VoIP) recording .

Richardson Releases New Sales Coaching Training Program

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New enhancements to Dictaphone 's ContactPoint
Trainer module save contact center managers time, by automatically
tracking the training status of every agent, relative to individual
learning modules. These risks and uncertainties include, but are
not limited to, economic conditions in the U. The Remote Coaching
sales training solution is designed to support managers by providing
them with the skills, processes, and strategies to help increase the
productivity of their dispersed sales teams. We accelerate the productivity of
salespeople by ensuring they have the skills, strategies, and
processes to achieve their objectives and implement their
organization's strategy.

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These forward-looking statements are subject to risks and
uncertainties and there can be no assurance that any of these
forward-looking statements may prove to be correct and actual results
may differ materially. Our curriculum includes sales, sales
management, strategy, negotiations, and service training delivered
through seminars, one-on-one and team coaching, and interactive
Web-based learning.