avery@clicksoftware . Another is the
"micro-inventions" that millions of information workers and
blue-collar workers in organizations make when they are given new
tools. The
shift to electronic-based systems from paper-based systems
speeds up the organizational metabolism. "Those are the ones that
tend to be the roadblocks to success or the ones that allow you to
really do things differently .) The book, selected by CIO Insight magazine as one of the
best business books of 2004, details how businesses can avoid
repeatedly falling victim to surprises by detecting critical events in
real time. is the leading provider of research and analysis on
the global information technology industry .

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These forward-looking statements
include, but are not limited to, those regarding growth in ClickSoftware 's
revenues and sales and partner networks. For additional information regarding risks
relating to ClickSoftware's business, see ClickSoftware's filings with the
Securities and Exchange Commission including ClickSoftware's annual report on
Form 10-K for the year ended December 31, 2004, and subsequent filings with
the Securities and Exchange Commission. Murphy has also taught in
DePaul's CPA Review for 20 years.

Business Editors/High-Tech Writers

STAMFORD, Conn. Technology has allowed them to do that. McGee,
Prof.

deming venkata

(NasdaqSC: CKSW), the leading provider of
workforce and service optimization solutions, today announced that a leading
utility in Hong Kong has selected ClickSoftware for an initial workforce
management project in one of its divisions. They
represent excellence at its highest level and we are proud to honor them with
the Illinois CPA Society's Outstanding Educator Award. Brynjolfsson said information technology adds to productivity in
several ways. "There are millions of those innovations that collectively have
added up to a tremendous amount of productivity improvement," he said.
Founded in 1979, Gartner is headquartered in Stamford, Connecticut,
and has over 3,900 associates, including more than 1,100 research
analysts and consultants, in more than 75 locations worldwide.

hossein haya

ClickSoftware Win Expands Horizons in the Chinese Market

BURLINGTON , Massachusetts,
ClickSoftware Technologies Ltd.
"Winning this deal is an achievement and signifies the beginning of our
penetration into the Chinese workforce management market. He is a dedicated educator with 14 years of full-time teaching
experience. His emphasis in the classroom is
on students and learning. Productivity growth has averaged
near a comparatively high 4 percent a year since 2000, compared with 1
percent between 1973 and 1995. His research at the Center for eBusiness has
identified seven factors separating companies that generated
significant productivity gains from other heavy IT investors that
achieved mediocre or poor results.

"In my research, nine -tenths of the costs and nine-tenths of the
benefits of big IT projects are not in computer hardware or even
software," he said. McGee is Group Vice President and Research Fellow at Gartner.

About Gartner

Gartner, Inc.

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Her teaching has included financial accounting courses at both the
undergraduate and graduate levels, as well as governmental and not-for-profit
accounting. "Professor Murphy's and Professor Rumble's dedication and
expertise has had a profound impact on a countless number of students . He said effective policies to support
economic growth are key ingredients for continued job growth . This support distributed decision-making, as do
performance-based incentives. "They're in the organizational and human capital
changes" of creating business process change.

hossein mehta

"We have made a commitment to the Greater China region and designed our
products to fit this market in all aspects, including configurability of the
business rules and processes, scalability and, of course , language
localization," said Dr. Rumble, PhD, CPA,
were presented with the Society's Outstanding Educator Award at its State of
the Profession Leadership Luncheon held on May 9, 2005 at the Standard Club in
Chicago.

Elizabeth Murphy is currently an Associate Professor at DePaul University . She is a member of the American
Accounting Association and the Illinois CPA Society, serving on its CPA Exam
Transition Task Force since its inception. Rumble is a Professor in the
Business Division at Kankakee Community College where he teaches accounting
and economics.

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Using ClickSoftware 's ClickSchedule and ClickAnalyze solutions, the
utility is focusing on reducing costs and improving productivity within its
meter operations division.
Although the size of the deal is not large , the deal marks a strategic
win for ClickSoftware in China, and paves the way for greater expansion into
other opportunities in the sizeable Chinese market.
Murphy is an Illinois CPA and earned her PhD in accounting from the
University of Kentucky, and her MBA and bachelor's degree from DePaul
University.

umist leveraging

For more information about ClickSoftware, please call +1-781-272-5903 or
888 -438-3308, or visit http://www. ClickSoftware's achievement of these results may be affected by
many factors, including among others, the following risks: that ClickSoftware
may fail to expand its activities in the market; and other risks associated
with ClickSoftware's business.
+1-781-272-5903 x2273
liz. He also possesses an
extensive educational background as evidenced by a doctorate degree , three
graduate degrees, and is a CPA.
These seven practices define what Prof.
He is author of the best-selling Heads Up: How to Anticipate Business
Surprises and Seize Opportunities First (Harvard Business School
Press, 2004.

mitchel umar

Leading Utility in Hong Kong Selects ClickSoftware for Workforce Management

and Israel, with
offices in North America, Europe, and Asia Pacific.clicksoftware . "But it's not necessarily going to be a smooth
and steady path.

Distribute decision rights broadly throughout the
organization.

mattila farrington

"
About ClickSoftware
ClickSoftware is the leading provider of workforce and service
Optimisation solutions that maximize workforce productivity and customer
Satisfaction while minimizing operations costs.com. ClickSoftware does not undertake to
update any forward-looking statements. Her previous work experience also
includes positions at KPMG, Chicago's Field Museum of Natural History,
Internal Revenue Service, and Marshall Field 's. Quantifiable, rule-based can be centralized
through computer-based systems; decisions requiring human
interaction, judgment, exception processing and creativity
need to be pushed out. Brynjolfsson is
available on Gartner's Web site at www.
Mr.

mitchel iit

Elizabeth A. For
more information, visit www.

deming shailesh

Since 2000, she has served as the
faculty coach to MAHA student case teams who have won first place in numerous
local and national competitions."

About the Illinois CPA Society
The Illinois CPA Society, founded in 1903, is the fourth largest state CPA
society in the nation, with more than 22,000 members.
"Productivity growth comes from new technologies and new ways of
doing things - new techniques of production," Professor Brynjolfsson
said in an interview posted this month on gartner."
Prof.

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CHICAGO, The Illinois CPA Society recently honored
two college educators for their leadership and contributions to the CPA
profession. He is also the Accounting Program
Coordinator at Kankakee Community College.
"Accounting educators are fundamental in shaping the future of our
profession.

Establish strong performance -based incentives.

mitchel arsham

ClickSoftware's
ServiceOptimization Suite provides an integrated, intelligent solution for
automatic, efficient, and effective decisions over the entire service
decision-making chain . More training days per year, more
use of internet-based training systems contribute to increased
levels of human capital.com/fellows
The Gartner Fellows Interview features Gartner analysts each month
in discussions with leaders in technology, business and government on
significant industry issues. The Gartner Fellows are 15 Gartner
research analysts, distinguished by their reputations as innovators
and thought leaders. McGee, also a consultant to major corporations and
government institutions, is scheduled to speak on emerging IT trends,
real-time infrastructure and concepts outlined in Heads Up at
Gartner's Spring Symposium in San Francisco, May 15-19, and in
Barcelona , May 22-25.

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Moshe BenBassat, founder and CEO of ClickSoftware. The company is headquartered in Burlington , Mass.

This is an experimental directory of sites that are related to notable academics in Management Science.

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Contacts:
Liz Avery
ClickSoftware, Inc. Their wisdom and guidance are preparing today's students to become
tomorrow's leaders," stated Elaine Weiss, president and CEO of the Illinois
CPA Society. It is the only
professional organization that represents CPAs in Illinois. "There are
certainly specific cases where companies haven't needed as many
workers . Brynjolfsson, who has advised Federal Reserve Chairman Alan
Greenspan on the relationship of IT and productivity growth in the
economy, has studied the relationship of IT and productivity in more
than a thousand companies. "There's no reason" high productivity
gains and high levels of employment can't continue, he said.

shailesh ashraf

Prior to teaching at DePaul, she was an
instructor at the University of St. During her academic career, she has received numerous awards,
including the 2004 DePaul Office of Multicultural Student Affairs Achievement
Award, 2002 DePaul Quality of Instruction Council Excellence in Teaching
Award, 1997 DePaul Ledger + Quill Excellence in Education Award, 1990 DePaul
Ledger + Quill Teaching Excellence Award for Educational Research, and 2003
Houghton Mifflin Technology Innovation Award. Prior to full-time teaching, Ralph taught as an adjunct for seven
years while working in the business world.

IT Will Continue to Drive Productivity and Long-Term Job Growth But Recent Slowdown In Investment Having Short-Term Impact Says MIT Professor Eric Brynjolfss

"There are plenty of jobs that people are better than computers at. So
we can have both."
In the interview, conducted by Gartner Fellow Kenneth G. Brynjolfsson said companies that invest heavily in IT do not
necessarily improve their productivity and competitiveness, although
the majority do. Brynjolfsson describes as
"the digital organization":

Convert analog work practices to digital work practices. Prune out unprofitable lines,
invest heavily and explicitly in corporate culture, and create
clarity on goals for the organization."
The April Gartner Fellows Interview with Prof. Gartner serves more than
10,000 clients, including chief information officers and other senior
IT executives in corporations and government agencies, as well as
technology companies and the investment community .

farrington haya

During its over
100 years of existence, the Society has advanced the highest ethical and
financial standards of the profession, and has been a leader in educating the
public on financial issues. High
productivity growth has been consistent with high employment levels in
the job force for the past century.
"We haven't reached a point where computers are such good
substitutes that there isn 't anything left for people to do," he said. The second "more
interesting" way is by changing how work gets done, allowing new
techniques of production to be created.

reddy mattila

Such "forward-looking statements "
involve known and unknown risks, uncertainties and other factors, which may
cause actual results or performance to be materially different from those
projected. Murphy, PhD, MBA, CPA, and Ralph W.
Murphy proudly serves as the faculty advisor to DePaul's Midwest
Association of Hispanic Accountants (MAHA).

Focus more on business lines.

ashraf arsham

----

In Gartner Fellows Interview, Adviser to Federal Reserve Says
Effective Policies To Support Economic Growth Are Key Ingredients for
Job Growth

Information technology will continue to contribute significant
gains in productivity and long-run job creation, despite near-term
disruptions in job growth, according to Eric Brynjolfsson , management
professor and director of the Center for eBusiness at the
Massachusetts Institute of Technology's Sloan School of Management. One is through the technology itself, allowing work to
be completed faster and more efficiently. High
productivity organizations have more lateral and more vertical
sharing of information through e-mail messaging, Intranets,
and so on.

Invest in hiring the best employees. Mr.

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It includes reliable customer demand and workload
forecasting, strategic and tactical capacity planning, daily service
scheduling, troubleshooting and repair support, wireless workforce
management, and business analytics, connecting all organizational levels and
functions. But the real culprit
is the lack of output." He said, however, reduced IT investment in the
2001-2003 period when companies focused on cost cutting will limit
IT-driven job growth in the short term.gartner.

saris farrington

Illinois CPA Society Honors Elizabeth Murphy and Ralph Rumble with Outstanding Educator Awards

With his extensive work experience of 20 years at
Ford Motor Company and at Union Carbide Corporation, he is able to bring
practical experience into the academic classroom. Slowing down productivity growth would be no
solution to preventing people from losing their jobs.
Prof.gartner.

tabrizi ashraf

com

Murphy resides in Tinley Park,
Illinois where she served as Treasurer of her townhome association since 2002.com. The Company focuses
on delivering objective , in-depth analysis and actionable advice to
enable clients to make more informed business and technology
decisions.

professorship farrington

This press release contains express or implied forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as amended,
and Section 21E of the Exchange Act. Reward
initiative that generates productivity improvements. Spend more senior and
middle-manager time and more money on recruiting; seek
candidates with high analytical ability, verbal skills, and
teamwork and people skills. They collaborate with 600 Gartner research
analysts worldwide to identify and examine emerging trends and
technologies. The Company 's businesses consist of Research and Events for
IT professionals; Gartner Executive Programs, membership programs and
peer networking services; and Gartner Consulting, customized
engagements with a specific emphasis on outsourcing and IT management.com

tuzla saris

The Outstanding Educator Award recognizes Illinois educators at a
community college, college or university who excel in their leadership and
teaching, and who have made continuous and outstanding contributions to
accounting education in Illinois. She serves on DePaul curriculum committees at the university,
college and school level , including being a charter member of the DePaul
University's Academic Program Review Committee. Frances .

Ralph Rumble is a professional educator with an extensive background in
education and work experience in industry. "Ultimately, I'm optimistic
about productivity growth being at the high end of economists'
estimates," he said.

Create more open access to information and communication .

Invest heavily in training.