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The Envision Performance Suite includes full-time recording,
business intelligence, agent evaluation and eLearning solutions.

Employees can rate and prioritize their own responses as well as their
peers' responses using predefined Evaluation Criteria.

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Circles Selects Envision to Increase Customer Satisfaction

Throughout the
experience, they can check the "Best Ideas" answers to each question which,
based on peer responses, represent the most useful feedback or
cost-effective ideas. 1996) helps Fortune 500 companies
reduce the cost and increase the fun and effectiveness of online training.

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It is a necessary tool to drive specialist
behavior and provide data analytics to drive customer satisfaction.

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500, or visit http://www.

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For more information,
call 206-225-0800, ext.

The AQumulator is already in use by major corporations as part of the Qube
Learning System, QBI's online, learning game management platform that
transforms basic or complex technical information into useful, sustainable,
measurable knowledge.com (est.

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PRESS RELEASE QBInternational's AQumulator(TM) Helps Companies Improve Products Sales by Analyzing Employee Feedback

*CEO and Founder Andrew Kimball is a leading authority in organizational
learning and human performance technology.

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Through the use of their
Concierge-services platform, Circles forges an ongoing dialogue with
clients' valued customers and employees, providing an opportunity to
build relationships and learn more about individual needs and
preferences.

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Envision has offices in
Seattle , Australia, Atlanta, UK and Amsterdam.qube.

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,
a leading provider of business solutions for the contact center and
the enterprise, today announced that Circles, a provider of proven
loyalty management solutions for top-performing companies, chose to
implement the Envision(TM) Performance Suite in all of its contact
centers."

Using the AQumulator, companies can identify sales or other best practices,
identify employee concerns, and gather customer input.

QBInternational www.

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Circles ' unique suite of services and experiences engage customers
and employees in a personal and memorable way to drive behaviors that
positively impact the bottom line."

About Envision

Envision is a leading provider of software solutions that empower
businesses to produce profitable and enduring customer relationships.
Since its founding in 1994, Envision has focused on improving the
effectiveness and performance of contact center agents to create
measurable value for the enterprise.

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This interaction creates a bridge between the contact
center and the enterprise, allowing the company to achieve its goal of
producing profitable and enduring customer relationships.
Each idea is evaluated and prioritized based on peer input.

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Incorporating eLearning into the suite, Circles will be able to
allow its subscribers (for instance, training and quality assurance
managers) to identify breakdowns and create coaching clips for the
contact center. "We've seen successful new ideas for product and process
improvement from field engineers and other personnel whose voices aren't
always heard.

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Envision's Performance Suite will allow Circles to optimize
performance and mine transaction data to better understand customer
needs." The company's scalable, integrated products are
used by some of the world's most customer -focused companies in a
variety of industries, including financial, utilities,
telecommunications , software and insurance.

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Business Editors/High-Tech Writers

SEATTLE----Envision Telephony , Inc."
"Circles built its reputation on customer service and has been
very successful at it," said Rodney Kuhn, Envision CEO.
QBInternational, a global provider of sales
force readiness technology and custom learning solutions, announces the
immediate availability of the AQumulator as the newest component of the
company's Qube Learning System.

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envisioninc. All other trademarks belong to their respective
owners. AQumulator is an innovative online game for
gathering and prioritizing employee ideas, suggestions, feedback and
concerns.

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"
With the Envision Performance Suite, Circles will be able to
capture critical information from customer interactions and deliver it
in real -time to internal enterprise managers who can take immediate
strategic or tactical action to improve the customer experience.
Beaudoin went on to say, "Call monitoring and business
intelligence technology today is as essential to contact center
quality as the headset.

Qube

"Product Marketing managers are using the AQumulator to draw useful
information up the sales chain from customers, from wholesalers, from
channel partners , and from sales forces," stated Andy Kimball*, CEO and
Founder of QBI.
Companies can track, reward and recognize winning ideas or best practices.
QBI's innovative Qube Learning System is a hosted game-based learning
platform for creating engaging effective online learning.

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When asked why Circles chose Envision, Andrew Beaudoin, quality
assurance director, said, "After an exhaustive search in the call
recording industry, we chose Envision's solution because of its blend
of intuitive features , ease of use and simplified systems integration
which will enhance our industry leading concierge service product
offering. From
the intelligence gathered, managers can begin to understand and
measure business issues that influence agent performance, transaction
management, the customer experience and ultimately the top and bottom
line. In 2004, Envision introduced a
new suite of applications to provide business intelligence and
analytical tools to the enterprise for achieving "The Superior
Customer Experience. The AQumulator posts a question, then automatically gathers
confidential , anonymous answers, ideas, recommendations, and opinions. The Qube Learning System QGames provide valuable user
analytics that can help employees focus on their most critical knowledge
needs.

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"They are
taking it to the next level with business intelligence by providing
information to the entire enterprise to improve processes and offer
valuable feedback on the customer experience.com

Envision and the Envision logo are trademarks of Envision
Telephony, Inc.

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The AQumulator
organizes employee answers into an easy to navigate Knowledge Base.

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The Qube
includes four components: QBooks for information delivery, QGames to
engrave knowledge in the learner's brain, Challenge Arenas to increase
learner motivation and engagement, and Learning Dashboards to measure
individual, team and organizational knowledge.

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Employees can
see how their responses and opinions compare with co-workers as they
progress through the game-based application.