For more
information, visit http://www. and i2
Technologies, Inc.
These forward-looking statements involve risks and uncertainties that
may cause actual results to differ from those projected.

turnaround arising

FileNet ECM products are designed to deliver a broad set of capabilities
that integrate with existing information systems to provide cost-effective
solutions that solve real-world business problems.

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The program was
created by a consortium of leading technology companies along with Service
Strategies Corporation.com

"We take our responsibility
and commitment to our customers seriously and believe that becoming
profitable allows us to better serve our customers in the long term. Nineteen of the AMR Research Top 25 Global Supply Chains
belong to companies who are i2 customers.

i2 Cautionary Language

This press release contains forward-looking statements that
involve risks and uncertainties, including forward-looking statements
regarding estimated operating expense reductions , a plan to return i2
to profitability, establishing a foundation for future growth of i2,
improvements in i2's core business processes and company productivity,
the estimated timing of a restructuring charge, the scope and focus of
i2's restructuring activities and i2's delivery of value to customers .

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paich resilient

, FileNet Corporation
(Nasdaq: FILE), the leading provider of Enterprise Content and Business
Process Management solutions, has received Support Center Practices (SCP)
accreditation for the fifth consecutive year, maintaining its position as the
only certified vendor in Enterprise Content Management and Business Process
Management.4864, toll free in North America
800. We need to regain
the respect and confidence of our shareholders, and this resizing is a
major part of our commitment to making that happen.

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com

Safe Harbor Statement under the Private Securities Litigation Reform Act
of 1995: This release may contain forward-looking statements that involve
risks and uncertainties including statements regarding the quality of future
customer service and support services.
(OTC:ITWH ), a leading provider of demand-driven supply chain solutions
designed to enable business agility , today announced a resizing plan
that is expected to reduce operating expenses to below $70 million ,
down from $85 million in the fourth quarter of 2004."
The operating expense reductions are expected to be achieved
through a global workforce reduction of up to 15 percent of employees,
coupled with additional program and operating expense reductions in
most organizations and regions.

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Company Receives Support Center Practices Accreditation From
Leading Audit Agency

COSTA MESA, Calif."

About Support Center Practices ( SCP ) Certification
SCP Certification, an internationally recognized quality standard, defines
best practices for delivering world-class technology support.FileNet.

Business Editors/Technology Editors

DALLAS----i2 Technologies, Inc.
According to i2 chief executive officer Michael McGrath, the
resizing is part of a plan to return i2 to profitability.

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(Logo: http://www. Certification requires
comprehensive on-site audits to verify that companies meet the requirements of
approximately 100 business elements defined in the program.

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"
"Customers increasingly demand a strong relationship with suppliers during
and after the purchase of products or services," noted Lee Roberts, FileNet 's
chairman and chief executive officer. For more
information, visit http://www. All other company or product names referenced in this release may
be trademarks or registered trademarks of their respective owners.

qs restructuring

McGrath emphasized that the resizing plan is unlike the company's
previous cost reduction efforts because it is primarily focused on
reducing i2's organizational structure and overhead to make the
company more efficient for today's marketplace.
We intend to continue delivering value to our customers through the
use of our best-practices knowledge and domain and industry
expertise .

gna accelerate

674.

gmp tightly

Words such as "anticipates," "expects,"
"intends," "plans," "believes," "may," "will" and similar expressions are
intended to identify forward-looking statements.

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, and Dublin, Ireland. "Renewed SCP accreditation means our
customers can be confident that they will receive the highest possible
standard of excellence for customer service and support of their enterprise
content management system.scpcertification.servicestrategies.

gmp grosvenor

John Hamilton of Service Strategy, the firm assessing the certification,
commented, "SCP provides a benchmark against which support organisations
worldwide can be measured and continually raises the bar for excellence
through the need for annual re-certification . We are delighted to once again
be able to make this award to FileNet., the Company markets its innovative
ECM solutions in more than 90 countries through its own global sales,
professional services and support organizations, as well as via its
ValueNet(R) Partner network of resellers, system integrators and application
developers.

Media Contact:
Carol Thornton
FileNet Corporation
Phone: 714-327-3746
Email: cthornton@filenet. "When I
joined i2 at the end of February, I was given a mandate by the Board
of Directors to resize and refocus i2, while at the same time
establishing a strong foundation for future growth."
McGrath also stressed that customer success remains a top priority
for the company, and that the planned headcount and expense reductions
should not jeopardize customer success.

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"
The company will discuss additional specific financial and
resizing-related questions during its first quarter 2005 earnings
announcement in late April. Seven of the Fortune global
top 10 are also customers of i2.

tightly restructuring

The world's leading service and support providers use Service Strategies'
Support Center Practices (SCP) Certification program as a roadmap for service
excellence and a qualitative and quantitative measure of success . Web site: http://www. Founded in 1988 with a commitment to
customer success and supply chain innovation , i2 has a history of
delivering value by implementing solutions designed to provide a rapid
return on investment.

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com/cgi-bin/prnh/20000207/FILENETLOGO)
The accreditation, which promotes customer satisfaction and loyalty
through operational effectiveness and staff productivity, has been awarded to
FileNet response centers in Costa Mesa, Calif. Our auditors were particularly
impressed by increases in customer satisfaction ratings from the company.com, email
info@servicestrategies . Among the important factors
that could cause actual results to differ materially from those in the
forward-looking statements are FileNet's ability to develop, complete,
introduce, market, distribute , support and gain market acceptance for its
products and technologies and provide related professional services and
product support services in a timely manner; announcements of technological
innovations , new products or product enhancements by FileNet or its
competitors; general market conditions; and other factors detailed in the
FileNet's filings with the United States Securities and Exchange Commission ,
including its recent filings on Forms 10-K and 10-Q.

Note to editors: FileNet and ValueNet are registered trademarks of FileNet
Corporation. As part of the
resizing plan, the company expects to incur a restructuring charge in
the first quarter of 2005.i2.

resilient cohesiveness

FileNet Customer Support Center Excellence Recognized for Fifth Consecutive Year

Service Strategies applies a
proven benchmark process to its certification programs that measures and
drives effectiveness for continuous service improvement . In addition, the
company's tailored training programs enhance the careers of service
professionals throughout the industry and lead to increased organizational
effectiveness.
Headquartered in Costa Mesa, Calif. Our next step will be to seek
significant improvements in some of i2's core business processes to
enable greater productivity with a lower cost structure. Learn more at www .

disseminates turnaround

Companies
are also required to show continued improvement through annual
re-certification.552 .
FileNet's Enterprise Content Management (ECM) solutions allow customers to
build and sustain competitive advantage by managing content throughout their
organizations, automating and streamlining their business processes, and
providing a spectrum of connectivity needed to simplify their critical and
everyday decision-making.

i2 Announces Global Restructuring

com
i2 is a registered trademark of i2 Technologies US, Inc.

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com, or call 858. For a
discussion of factors which could impact i2's financial results and
cause actual results to differ materially from those in
forward-looking statements, please refer to i2's recent filings with
the SEC, particularly the Annual Report on Form 10-K filed March 16,
2005.

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About FileNet
FileNet Corporation (Nasdaq: FILE) helps organizations make better
decisions by managing the content and processes that drive their business .
Since the Company's founding in 1982, more than 4,000 organizations,
including more than three quarters of FORTUNE 100, have taken advantage of
FileNet solutions for help in managing their mission-critical content and
processes.

arising executes

Accreditation requires a two day audit of more than 100 business practices and
11 major performance criteria categories, including customer feedback,
training , corporate commitment and strategic direction, total quality
management, service delivery processes , and performance metrics. SCP Certification quantifies the effectiveness of
technology support operations , establishes a foundation for optimizing
business processes and focuses on measurable results.com .

About i2

i2 is a leading provider of demand-driven supply chain solutions
designed to enable business agility.

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3058. "It is my goal to make
i2 one of the most productive software and solutions companies in the
world, and this is the first step. i2's flexible solutions can
synchronize demand and supply across an ever-changing global supply
network.

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newscom.

About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service
excellence for quality-minded organizations by providing industry-standard
certification and training programs that ensure delivery of consistent,
high-quality customer service and support. i2 assumes no obligation to update the forward-looking
information contained in this news release.

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