polling gds

After ticketing, the system automatically monitors the trip and
notifies the customer of any changes.

Contact Richard Lowry, CASMA Secretary at Richard_lowry@usairways.

Reservation, back and front office systems designed specifically for travel agents.

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Companies can cut travel costs through flight deals, Web fares, hotel
discounts and service fee savings -- representing an average savings
of more than $100 per trip, including airfare savings averaging 26
percent per ticket and service fee savings of up to 84 percent.

connectivity specialised

Examples of commonly requested modifications include changes to
billing or invoicing processes, or the introduction of new codes for
company tracking. NEW YORK, CASMA (Computerized Airline Sales +
Marketing Association) will explore the challenges of the new emerging
business model in the Global Distribution Systems (GDS) space with two
companies that claim they have a better plan that costs less.org.

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ITA Software and G2 SwitchWorks claim to be building systems to enable
airlines to distribute their products through travel agencies at a fraction of
the cost of a legacy GDS.

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"
Over the past year, Travelocity Business conducted extensive
research to identify the most widely-used corporate requirements and
best practices for mid-office functions. Airlines distribute airline seats through fare
schedules and ticket prices listed in various GDS's most of which were created
by the airlines in the mid-1970's.

ledger airlines

In contrast, agencies using outside vendors have to
wait for time consuming and costly custom programming to meet these
customer needs. The
use of technology like Travelocity Business Mid-Office enables
Travelocity Business to charge customers service fees as low as $5 for
online bookings and $20 for phone bookings, significantly less than
traditional agency fees.
Both offline and online transactions are booked through the Sabre
GDS and routed to Travelocity Business Mid-Office, which automates
tasks such as confirming the itinerary and flight segments, ticketing ,
invoicing, customer notification, refund processing and unused ticket
tracking.

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Both offline and online bookings are routed to Travelocity
Business Mid-Office, and currently more than 92 percent of those
transactions are processed with no need for agent intervention.

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"Owning the
mid-office process allows us to better service our customers while
decreasing the cost of doing business.
Key questions include: If everyone is getting a cut where are the savings
for the airlines? What warranties do the new entrants bring in guaranteeing
booking and ticketing accuracy for the airlines? What benefits do
corporations have to require adoption of alternative distribution channels?
As travel agents will not support multiple channels within their office, when
do the alternative distribution channels simply become another GDS? What will
be included in the first release? Will it work?
This industry critical discussion will take place in front of more than 30
airlines including American Airlines (NYSE: AMRBAB),
Northwest Airlines (Nasdaq: NWACAWA) United Airlines
(OTC Bulletin Board: UALAQ), Air Canada, Korean Air, and Alitalia.com to
register for two free press-passes.

front hitchhiker

comtec automation

The new Travelocity Business Mid-Office software, part of the
eFulfillment suite, helps minimize the need for additional human
intervention by automating routine but important tasks required after
a traveler or an agent has booked a trip, such as confirming the
itinerary and flight segments , ticketing and invoicing. Travelers who choose to book trips online via Travelocity
Business select from an easy-to-use display of air, car and hotel
options that reflect company policy via their company intranet. When
travelers call a Travelocity Business agent to make a booking, they
are prompted to enter a personal code. The call is then routed to an
available agent, and a screen pops up simultaneously on the agent's
computer desktop that includes traveler details, enabling the agent to
provide faster and more personalized service.com

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Costs per transaction
are 50 to 90 percent less compared to outsourced models typically used
by agencies today based on Travelocity Business research .m.

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"At Travelocity Business, we have analyzed the mid-office
environment and reshaped it based on the needs of our customers," said
Scott Hyden, general manager of Travelocity Business.

consolidators airlines

travelocitybusiness .

G2 SwitchWorks + ITA Software Going Public Plan to Be 'The Next Big Thing' in Airline Distribution . Will Lower Cost and More Technology Be the Model?

This interactive Town-Hall may need FDNY support as the sparks are
guaranteed to fly between the "New GDS" and the traditional GDS's, who
dominate today's airline distribution market.

ledger invoicing

The Town Hall format will
enable conference attendees to ask questions of the panelists to help them
separate fact from fiction and business marketing from business modeling.

combining currencies

Travel agencies continue to produce more
than half of airline bookings through corporate business travel in the US and
a greater percentage worldwide.

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These processes were then
built into a new configurable format that makes it quick and easy to
implement new customers and modify processes for current customers.

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http://www.

storing consolidators

For more information, companies can
visit www .

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Travelers also have 24/7 access
to Travelocity Business agents for any changes or assistance needed
while on the road.

hitchhiker targeted

Travelocity Business Announces Next Phase in Transforming The Corporate Travel Agency; New Mid-Office Software Helps Sustain Low Costs for Companies

casma.

dolphin specialised

Business Editors /Travel Writers

SOUTHLAKE, Texas----As part of its
initiative to become the most efficient corporate travel agency,
Travelocity Business(SM) today announced that it has developed and
deployed new software in its traveler service center that further
helps it deliver the best travel experience at even lower costs.
Travelocity Business is the only major online corporate agency that
has built and now owns all of the end-to-end ticketing and fulfillment
technologies required for enabling and managing travel reservations,
called Travelocity Business eFulfillment. Mid-Office
enables Travelocity Business to deploy customers more quickly based on
their unique requirements, while offering the lowest possible cost
structure for processing and servicing bookings.

Travelocity Business Streamlined Traveler Service Center

Travelers can make online or phone bookings with Travelocity
Business. Online travel reports also are created that provide
customers with up-to-the-minute travel information. Travelocity Business combines the
savings and convenience of online with the full service of dedicated
agents available 24/7 who typically answer the phone in 20 seconds,
and within 60 seconds guaranteed (see site for guarantee details).

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Travelocity Business combines the expertise, service and travel
choices of Travelocity with corporate experience gained from serving
more than half of the Fortune 200.

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About Travelocity Business

Travelocity Business is a full-service corporate travel agency
that helps companies easily manage travel and reduce costs , while
providing more choices to travelers.

front consolidators

Once the trip is ticketed, transaction data is then captured by
the Travelocity Business back office systems for billing and reporting
purposes. Join Jeremy
Wertheimer, chief operating office, ITA Software; Michael Harbin, vice
president, G2 SwitchWorks; Steve Jarvis, staff vice president, Alaska
Airlines; and, Derek Lewitton, director , Distribution Strategy, United
Airlines at 1:00 p. Monday, March 21 for the opening session of the Spring
2005 Conference at the Marriott Financial District, New York.

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