Users can look up the scores
for in-network hospitals' Patient Outcomes (a combination of quality measures
- risk-adjusted, complication and mortality rates and The Leapfrog Group
Patient Safety Index) and Cost Efficiency (based on the hospital's
risk-adjusted total costs) for a particular medical procedure or condition.
"We are extremely proud to partner with Global, a premier, nationwide
organization that provides outsourcing services to physician practices," said
Steve Petrie, SpectraSoft President and CEO. Adams, Jr.

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"The Hospital Value Tool is our latest enhancement for engaging,
educating and empowering consumers to help them improve their health care
results.com,
please contact Joe Mondy at 860-226-5499 or joseph. SatisAction metrics provide a performance
dashboard for health insurance companies to gauge the effectiveness of their
products for all key constituencies, including members, employers, patients,
physician partners, hospital administrators, brokers and consultants . "The modular
approach makes SatisAction an ideal complement to extend the impact of a
satisfaction program already in progress. The bottomline results are an improved revenue cycle,
predictable and consistent practice cash flow, maximized reimbursement, and a
streamlined business process workflow .

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dssresearch. The company's AppointmentsPRO series is used in over
3000 medical offices and 400 hospitals across the country.

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SpectraSoft's AppointmentsPRO is a high-end appointment scheduling
software system that offers advanced technology in an easy-to-use format.com or call
1-800-889-0450.
Throughout the years, Global has functioned as both a provider and payer
and offers business process outsourcing and sophisticated technology solutions
to a wide array of clients, including physician practices, MSOs, IPAs, HMOs,
and TPAs .

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com Provider Directory, and to CIGNA HealthCare members via
myCIGNA.com, their personal health benefits Web portal.mycigna.
"CIGNA HealthCare" refers to various operating subsidiaries of CIGNA
Corporation (NYSE: CI). visit http://www.

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For media wishing for a demonstration of myCIGNA., a leading provider of software and business outsourcing
services to physician practices and other healthcare organizations is pleased
to announce a strategic partnership with SpectraSoft, Inc.

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mondy@cigna. Of course, it also provides a
powerful base to build a new satisfaction research program from scratch."

About DSS Research
DSS Research is a national marketing research firm specializing in health
insurance.com or visit
http://www.prnewswire.com/ud_public .

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This fully automated process will
allow Global's customers the ability to focus on their most valuable asset --
their patients -- and significantly reduce the time spent on administration.

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Integrated Hospital Performance Data Now Available on www.CIGNA.com; New Help for Consumers Making Critical Health Care Choices

com, and accessing the industry-leading
cost and quality tool, the Select Quality Care Hospital Comparison Tool, first
launched on the CIGNA portal in 2003.com. For more information, please visit
http://www., the developer of
the premier AppointmentsPRO Scheduling System. For specific questions regarding any of the System or
Outsourcing Solutions call (800) 457-9269, e-mail info@globalhca.

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CIGNA. HOUSTON and TEMPE, Ariz.jsp?userid=10006056

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, Global Healthcare
Alliance, Inc.globalhca.

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For CIGNA HealthCare members wishing to join the two million who have
registered for their own personal health care Website, visit
http://www. The firm's
services include product development services, satisfaction research, brand
analysis and strategy research , ad testing and tracking, market segmentation
research and health risk assessment, giving DSS a high -level view of the
evolving health insurance business.

Global Healthcare Alliance Inc. Announces Strategic Partnership With SpectraSoft Inc.

Global's SystemMSO is an ASP billing and collections management system
with comprehensive functionality such as an intelligent, rules-based claims
scrubbing engine that ensures that claims go out correctly to healthcare
payers the first time.

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SatisAction(TM) Research Metrics Identify Key Areas for Health Plan Satisfaction Improvement

"Our combined experience and
customer base provides an opportunity for both Global and SpectraSoft to
deliver a fully automated solution to physician practices which will allow
them to reduce administrative overhead and concentrate on delivering the
highest levels of patient care."

About SpectraSoft
SpectraSoft develops high-end appointment scheduling software for the
healthcare industry.
713-799-0499
Email
twilson@globalhca.

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SystemMSO will now automate the entire patient management process,
from patient registration, scheduling, and charge entry, to claim scrubbing
and validation , billing and collections. A revenue management component combined with a
collection management dashboard ensures that payers are making correct
payments per contract. The integration of our two
systems will provide a seamless workflow complete with robust functionality,
said John W.spectrasoft.
http: //profnet.

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In addition, CIGNA HealthCare members may access more extensive and
detailed quality information for more than 150 hospital-based procedures and
conditions by logging into myCIGNA.

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"
The new Hospital Value Tool is integrated into CIGNA HealthCare's online
Provider Directory, an interactive Web-based system for members to find,
select or change their CIGNA health providers.

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Global's staff
will focus on the practice's revenue cycle, increasing net collections ,
reducing days in A/R and denials and improving cash flow.com

Available Topic Expert(s): For information on the listed expert(s), click
appropriate link.

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DSS Research Offers SatisAction Suite of Tools + Analytics for All Health Plan
Research Constituencies

FORT WORTH, Texas, DSS Research, a national
market research firm specializing in health insurance and health care, today
announced the availability of SatisAction(TM), a suite of metrics, analytics ,
Web-based decision support tools and benchmarking capabilities built to
improve health plan satisfaction . AppointmentsPRO will be
integrated with Global's SystemMSO to provide one seamless patient management
system. Global
developed a proprietary state-of-the-art, ASP software, housed in a Tier 1
Data Center, which it uses to perform all services with clients.

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com.
"We help our clients take action by identifying the real drivers of
satisfaction and prioritizing the most effective steps to improving
satisfaction levels," said DSS president and CEO Roger Gates. DSS employs more than 150 health
insurance market research specialists.
In addition, with over 20 years experience in the field of medical
billing, Global's staff can provide revenue cycle management services
including billing, collections , payment posting, patient collections and a
suite of reports to help manage the busy physician practice .
For more information about Global Healthcare Alliance visit
http://www.

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BLOOMFIELD, Conn ., April 20, 2005 -- CIGNA
HealthCare is offering an integrated online Hospital Value Tool to help
consumers when choosing a hospital. The online tool provides "star-based"
health care patient outcome and cost efficiency ratings for hospital-based
treatments of 19 medical conditions using both CIGNA and third-party hospital
data.com .
We are very excited about our partnership with SpectraSoft and are certain
that AppointmentsPRO will provide Global's clients with the most effective and
popular nationwide front-end scheduling solution. Adams, Jr. Global is a licensed TPA with nationwide experience.
John W.

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Medical information from the Healthwise Medical Encyclopedia on the 19
procedures and conditions is also integrated into the Directory. For more
information on SpectraSoft, Inc.

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The new tool is available to the general public at no charge in the online
http://www. Products and services are provided by these operating
subsidiaries and not by CIGNA Corporation.

"With SatisAction, or any of our research programs, we're focused on
making things simpler for our clients," said Gates.

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Over the past 23 years, DSS has conducted research and provided
insight for health insurance organizations across the country.
Instant patient/client retrieval, booking complex multi-site, multi-resource
visits, weekly and monthly views, pop-up notes and over 60 reports covering
nearly every aspect of the physician's practice are available.com .

CONTACT:
Trey Wilson
Global Healthcare Alliance, Inc.

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About CIGNA HealthCare
CIGNA HealthCare, headquartered in Bloomfield, CT, provides medical
benefits plans, dental coverage , behavioral health coverage, pharmacy
benefits, and products and services that integrate and analyze information to
support consumerism and health management. "Can we streamline the
process by standardizing and simplifying reporting? Can we cut costs by
combining studies? Are we providing the most responsive customer service
possible? These are the things that make a real difference in how effective
our clients' research programs perform.

About Global Healthcare Alliance, Inc.
Global has more than 20 years experience in medical billing, practice
management, claims processing, managed care, reporting, and information
technology.globalhca.com .

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"To successfully navigate an increasingly complex health care system,
people need a road map and an informative travel guide -- and that's what
CIGNA HealthCare provides," said James Lyski, chief marketing officer of CIGNA
HealthCare ."
In addition to providing baseline benchmarking and trend analysis
information, SatisAction also includes several proprietary analytics and
online tools to crystallize satisfaction issues, including:
* trACTION Decision Tool (Impact Analysis)
* POWeR Chart Key Driver Analysis (Structural equation modeling)
* Customer Value Mapping
* OnLine Reporter Tool
* Improvement Consulting Services

DSS Research conducts satisfaction research for nearly 100 health
insurance companies across the nation and boasts a 98% client retention rate., President and CEO of Global.

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