eBusiness has become an essential part of every corporate
strategy, with
e-commerce growing to over $9. SITEL will manage
inbound sales and customer service
calls as well as back-office support,
including application processing, correspondence, email and
fulfillment for
Acreis.
About SITEL Australia
SITEL Australia began operations
in Australia in 1997 and is recognized as
one of Australia's major international outsourcing call
center operators,
running programs from mass marketing through to integrated customer management
solutions which support the Customer Relationship Management (CRM) strategies
of some of the country
's largest companies in the telecommunications,
insurance and financial services industries.
newz carling
He is
no stranger to industry
transformation, and how it enables new business models. "He brings strong
leadership, tremendous strategic perspective,
and well placed industry contacts to the company.
In addition, SITEL Australia will deliver a long-term 40-seat inbound
customer service program
from the Burnie, Australia center. SITEL has over 34,000 employees in 90 global contact
centers
, utilizing more than 25 languages and dialects to serve customers in
55 countries SITEL is a leader
in the contact center industry.businessess prospectsoft
"Avolent has mastered the application software technology to
enable any
size organization to implement their 'e-transaction' business model quickly
and efficiently
," said Seashols. Avolent's customers include AT+T, Do It Best, MasterCard, Highmark,
Office Depot
, PacifiCare, Unisys, Wells Fargo, and two of the three largest PC
suppliers in the world.avolent
.
SITEL Australia has been awarded CRM, BPO and technology hosting business
from Acreis, an
Australian financial services company.
The service will be delivered from the Devonport, Tasmania
center from
January 2006 and expand throughout the year as the company's needs grow.sitel.newz achiever
In addition
, interactive
eBilling will significantly cut paper and operational costs and optimize cash
flow
. Important factors that could
cause actual results to differ materially from SITEL's expectations
may
include, but are not limited to the following, many of which are outside
SITEL's control:
the client's budgets and plans, customer demand for the
client's products and services, terms of
the final contract to be completed
with the client, unanticipated labor, contract or technical difficulties
,
delays in ramp up of services, contract termination provisions, reliance on
major subcontractors
and strategic partners, conditions affecting the client's
industry, industry regulation, reliance
on telecommunications and computer
technology, general and local economic trends and conditions,
and competitive
pressures in SITEL's industry.ecrm quicksilva
"
SITEL provides services to some of Australia
's largest telecommunications
and insurance companies.conex tbn
' The customer demand for online ordering,
eBilling
, and ePayment has never been higher.newz conex
Avolent's strong leadership
position enables us to be a significant
contributor in delivering the final
steps to an organization's transformation to 'E-Business. Past
and
present clients include: major banks, credit card companies, insurance
companies, telecommunications
, information technology providers and a leading
energy company. The
words "will be", "will",
"expand" and similar expressions in this news release
identify forward-looking statements, which
speak only as of the date the
statement is made.quicksilva mappoint
com, Office Depot, and
Hewlett-Packard have shown
that interactive eBilling is a critical interaction
in the eBusiness model, and can be used to cross
-sell new products, to drive
more orders, and improve customer satisfaction. On behalf of many of
the world's leading organizations, SITEL
designs and improves customer contact models across its
clients' customer
acquisition, retention and development cycles. SITEL manages approximately
two
million customer interactions per day via the telephone, e-mail, Internet
and traditional mail.livecare achiever
"
Seashols joins existing Avolent Board members Doug Roberts (CEO, Avolent),
Habib Kairouz
(General Partner, Rho Ventures), Karl Khoury (Partner, Columbia
Capital), and Virginia Turezyn (Managing
Director, Constellation Ventures).conex siebel
Technology Veteran Mike Seashols Joins Avolent Team as Chairman
"
"We are excited that Mike has joined us as our new Chairman," said Doug
Roberts, CEO. Although
SITEL believes that the expectations
reflected in such forward-looking statements are reasonable
, there can be no
assurance that such expectations will prove to be correct.mappoint goldmine
SITEL assumes no obligation
to update any such
forward-looking statement.mappoint carling
"I have been fortunate in my career to have
been a part of several
significant new technology and application 'tipping points,'" states Seashols
,
"In recent years, I have been exposed to the emerging 'E-Transaction' suite of
applications
-- one of the final steps for organizations to complete their
transformation to 'E-Business.'"
Seashols' experience at Oracle in growing the relational database business
was critical to the
birth of many large enterprise application companies,
including SAP, PeopleSoft, Siebel, and others
."
"This demonstrates SITEL's ability to lead the way in delivering a full
suite of contact
center and back office services in a highly competitive
market place. SITEL's Form 10-K, 10-Q and
8-K reports filed
with the Securities and Exchange Commission describe other important factors
that
may impact SITEL's business, results of operation and financial condition
and cause actual results
to differ materially from those set forth in,
contemplated by or underlying the forward-looking statements
.ecrm salespage
Subsequently, he has served CEO and Board roles for a number of successful
technology companies
, including Versant, Documentum, Evolve Software,
GoldenGate, and PostX. In addition, our customers
are able to leverage the business analytics
and powerful business rules of the Avolent eBilling application
to assist in
their Sarbanes Oxley 404 compliance. SITEL Australia has broadened
its service offering
and customer base to include inbound customer care,
Business Process Outsourcing (BPO) and technical
support services.saleslogix netsuite
Top
Internet retailers such as Dell Computer, Amazon.instantaneously salespage
com.
"
"Since we first opened our call center in March 2003 we have grown the
business threefold.naylor conex
livecare instantaneously
At Oracle
, Seashols was
instrumental in establishing the company as the leader in the emerging
relational
database market with its impressive sales growth and IPO in 1986.,
SITEL Corporation (NYSE: SWW)
, a leading global provider of outsourced
customer support services, announced today that its Australia
business unit,
SITEL Australia, has acquired two new clients.
initio achiever
2 trillion in 2005 according
to IDC.SITEL Australia Acquires Two New Clients
During this time we have transitioned our business
from a
typical customer call center operation to that of a true business partner for
our clients
.conex quicksilva
With nearly 30 years of experience as an
executive in the technology industry, Seashols brings significant
strategic
expertise to the Avolent team. DEVONPORT, Tasmania and OMAHA, Neb.infoscience tbn
Seashols began
his career in the technology industry serving for 10 years
with IBM before joining Oracle as their
first Vice President of
Sales/Marketing, reporting directly to Larry Ellison. Avolent's interactive
eBilling software is used by three of the top five
Internet retailers, and processes over $44 billion
in invoices annually.
About Avolent
Avolent provides application software for Interactive
eBilling for large
organizations that want to connect with customers online.
Russell Just
, COO of SITEL Asia Pacific says: "We have been working on a
number of new business opportunities
and we are very excited to announce these
new partnerships. Please visit
SITEL's website at http:
//www.
This news release contains forward-looking statements within the meaning
of Section
27A of the Securities Act and Section 21E of the Exchange Act.maximizer siebel
com for further information. Because
forward-looking statements involve risks and uncertainties, future events and
actual results could
differ materially from those set forth in, contemplated
by or underlying the forward-looking statements
.instantaneously prospectsoft
Avolent's award
winning BizCast software product suite streamlines all processes in the
invoice
-to-cash cycle through real-time electronic invoicing and payment,
customer self-service, cash management
, forecasting, and a unique patent-
pending ability to dynamically adjust trade terms to meet corporate
financial
goals.netsuite siebel
Consumers
and business customers alike have embraced the "self-service" interactive
capabilities of Internet portals, particularly in the areas of product
information, ordering,
eBilling and payment, and customer service. Mike will help us further
advance Avolent's strong position
in the Interactive eBilling market space. For more information call (800) 553-5505 or visit
http:
//www.
About SITEL
SITEL is a leading global provider of outsourced customer support
services.prospectsoft netsuite
"
"Our operations experts together with our specialist business partners
have
been working with Acreis in developing their customer relationship
management (CRM) systems using
Siebel contact management system and
integrating the solution with Genesys, a contact interaction
management system
(CIM). We are also working alongside Acreis personnel in engineering their
end
-to-end business processes for the contact center.khaos livecare
New Chairman envisions Avolent's eBilling Solution
as the Cornerstone to
eBusiness Strategy
SAN FRANCISCO,
Avolent, the leading provider of
Interactive eBilling software, today announced the appointment
of Mike
Seashols as Chairman of the Board. "Few application software solutions today can
address
the customer demand for rich functionality in an online self-service
interactive model, which improves
overall customer service and satisfaction,
while simultaneously reducing costs by millions of dollars
and optimizing cash
flow.infoscience naylor
Working overtime to stay the Web's best reference!
-> Show SiteSeek's List of Web Sites For This Topic (Not Yet Peer Reviewed)
Loading...
(Note: These pages use the Atlas Content Safeguard System (ACSS) and require that Javascript is enabled for viewing.)