, Netsmart
Technologies, Inc.ntst. These statements are based on current
expectations, estimates and projections about the company's business based, in
part, on assumptions made by management.

Mercom 's Audiolog Now Supports SIP Call Recording

158
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customer sunshower

Therefore, actual outcomes and results may, and
probably will, differ materially from what is expressed or forecasted in such
forward -looking statements due to numerous factors, including those described
above and those risks discussed from time to time in Netsmart's filings with
the Securities and Exchange Commission. SIP enables contact
centers to operate as a network-based service, feed calls to remote agents
located anywhere , unify communication channels, and achieve substantial cost
savings.

shelf tailored

This makes it challenging for organizations to
effectively manage training programs, especially in light of budget reductions
and changing regulatory and compliance requirements," said Sheree Graves,
Netsmart University business unit director.
Classes are expected to include extensive hands-on experience, which is
designed to let learners apply and practice concepts as they learn them.

telephony lmr

"Netsmart University is designed
to provide new and innovative ways to increase staff productivity and
satisfaction, while reducing or maintaining costs in this challenging
environment., based in Great River, N.

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With Netsmart University , the
same technology that powers the on-line classroom can also be used to create
customized learning centers tailored for individual organizations.

This category lists businesses and individuals which specialize in customer service education and training.

lmr customer

Y., is an
established, leading supplier of enterprise -wide software solutions for health
and human services providers, with more than 1,250 clients, including 30
systems with state agencies.

communicate belding

com or call 1-800-421-7503. Any forward-looking statements speak only as of the date
on which they are made, and the company does not undertake any obligation to
update any forward-looking statement to reflect events or circumstances after
the date of this release.

"
Mercom offers a comprehensive recording, evaluation, and analysis suite
for all IP telephony environments, including SIP-enabled contact centers.

keynotes ceres

"The fact that Netsmart University offers not just online courses,
but also a learning management system powered by ContinuedLearning, will be a
great help to us when dealing with our many compliance issues.emenecker@mercom.

tailored skills

Courses have been used as part of
successful accreditation processes.
Netsmart's products are full-featured information systems that operate on a
variety of operating systems, hardware platforms, and mobile devices, and
offer unlimited scalability.
Words such as "anticipate," "believe," "estimate," "expect," "intend " and
similar expressions, as they relate to the company or its management, identify
forward-looking statements. Information on Netsmart's website does not
constitute a part of this release. Mercom 's SIP-interface
VoIP recorder provides cost-effective software-only and turnkey recording
solutions for SIP-enabled IP telephony contact centers.com

shelf lmr

Comprehensive Suite of Education Offerings is Designed to Improve Staff
Retention and Reduce Training Costs for Health and Human Services
Organizations

GREAT RIVER, N.
"The health and human services industry is experiencing a period of
unparalleled growth and change."

Key components of Netsmart University include:

On-line Learning Catalogs
Netsmart University offers one of the industry's largest on-line course
catalogs designed for the training needs of HHS organizations .

Press Contact: Company Contact:
Elizabeth Anderson Kristyn Emenecker
Alan Weinkrantz And Company Mercom Systems
(254 ) 772-5909 (201) 507-8800 x.

evaluating shelf

(Nasdaq: NTST), a leading provider of enterprise-wide
software for health and human services organizations, today announced the
launch of Netsmart University , a comprehensive suite of training offerings and
learning management system for health and human services (HHS) organizations.
Netsmart University is powered by ContinuedLearning, a premier learning
management system that was acquired by Netsmart Technologies in 2005. The
comprehensive learning management system is designed to effectively deliver
courses through Netsmart University while providing a software application
that also can be installed onsite. SIP Call Recording Enables Quality Monitoring and Compliance-Based Recording
for Virtual Contact Centers and Other IP Telephony Users

LYNDHURST, N.
Mercom's Audiolog systems are installed in nearly 6,000 of the world's
leading call centers, mission-critical public safety and government agencies ,
utilities, and financial institutions.

curve shelf

On-line
offerings include more than 60 OSHA, HIPAA and employment law courses, plus a
variety of soft skills and technology-related offerings. The informal tone of the
classes should encourage individual participation, creating an atmosphere
conducive to learning from one another, as well as from the instructor. These statements are not guarantees
of future performance and involve risks, uncertainties and assumptions that
are difficult to predict .

sunshower tenets

lmr customer

Statement on Behalf of Netsmart Technologies, Inc.

managment lmr

A corporate learning
center can be utilized in a hosted Application Service Provider (ASP) setting,
or installed as software.

About Netsmart Technologies, Inc. announced
today that its Audiolog call recording server now supports call recording for
Session Initiation Protocol (SIP) environments. is a leading provider of easy-to-use multimedia
recording and evaluation tools for contact centers.

wow morale

J.

morale sunshower

Personalized corporate learning centers are intended to be a secure way for
organizations and learners to create, manage , and track staff training,
continued education, certification and development. Each class
is expected to be a mix of individuals from various organizations and with
various levels of familiarity with Netsmart software., Mercom Systems, Inc.

curve telephony

Classroom Training
Netsmart University offers instructor-led classes for all Netsmart product
lines at its specially-designed training facility in Dublin, Ohio."
For more information about Netsmart University, visit
http://www.com. SIP is the signaling method
for VoIP that is quickly becoming the world standard. "By offering SIP
recording , we are demonstrating how Mercom continues to be on the cutting-
edge, keeping up with the newest and best technologies that are available to
call centers.

communicate ceres

"Netsmart University's capabilities will enable our managers to have
responsibility for the development of their staff, unlike some other systems
we looked at where everything has to go through the system administrator,"
said Sunny English, staff development manager for Peace River Center, a
private, not-for-profit mental health organization serving three Florida
counties. To learn more about Netsmart Technology's
full range of solutions for health and human services, visit
http://www.Y.

managment shelf

Additional catalogs
include courses totaling over 200 CEU credits and clinical skills courses for
both human service and health personnel .

Mercom's contact center
products help clients retain customers and employees, reduce interaction
handling time, enhance employee skill sets, increase revenue, and minimize
training costs.

curve tenets

Corporate Learning Centers
Netsmart University is designed to provide organizations of all sizes with
the ability to create their own customized corporate learning center. We also like
the user-friendly reports, having a customized URL, and the easy method for
new course development . Netsmart's clients include health and human
services organizations, public health agencies, mental health and substance
abuse clinics, psychiatric hospitals, and managed care organizations.

wow curve

"Mercom is moving quickly to meet the recording and quality monitoring
needs of a changing IP telephony and contact center market," said Bob
Jagendorf, director of marketing and sales at Mercom.

professionalism belding

From classroom training to on-line learning, Netsmart University is
designed to be a complete training resource intended to help HHS organizations
provide required employee training and education programs , and effectively
track and manage staff development activities.
Netsmart Technologies, Inc .
Statements in this press release may be "forward-looking statements"
within the meaning of the Private Securities Litigation Reform Act of 1995.

About Mercom
Mercom Systems , Inc. The company is privately
held and headquartered in Lyndhurst, New Jersey. Mercom has been operating in
the public safety and contact center markets since 1996.

internalize metrics

Netsmart Technologies Introduces Netsmart University

In addition, such statements could be
affected by risks and uncertainties related to product demand, market and
customer acceptance, competition, pricing and development difficulties , as
well as general industry and market conditions and growth rates, and general
economic conditions . It has developed a
reputation for delivering highly-reliable, advanced recording technologies to
contact centers across a wide range of industries.

tenets curve

netsmartuniversity.

professionalism speaks

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