measurable loyalty

conferencing petersen

"
To see how Talkingpoint delivers customer insight and sales, visit
booth #1445 or call 612.

customer harding

For more
information please visit www. These factors and others
are described in more detail in Epiphany 's public reports filed with
the Securities and Exchange Commission, such as those discussed in the
"Risk Factors" section included in the Epiphany's Annual Report on
Form 10-K, Quarterly Reports on Form 10-Q and in the Epiphany's prior
press releases. "Interacting with customers in the store and expanding the
relationship to their home with relevant appreciation and reward
emails increases customer loyalty and sales.486.

obtaining measurable

Built on the industry's
most advanced, service-oriented architecture , Epiphany software
solutions address problems that span business silos, departmental
functions and geographic locations, and result in rapid, measurable
ROI. This event features hundreds of
exhibits , cutting-edge educational workshops, networking activities
and specialized tours. All customer data is communicated to Talkingpoint's data
center which triggers both online reporting and email marketing
events.

manangement transformations

Epiphany assumes no duty to update any statements made
in this press release.talkingpoint .

measurable retention

With a suite of blended marketing, sales and service solutions,
Epiphany enables global organizations to align touchpoints, processes
and technologies around the most valuable enterprise asset -- the
customer. Factors that
could cause actual results to differ materially from the
forward-looking statements include customers' individual purchasing
decisions, competition and the introduction of new products and
services by competitors, our ability to hire and retain qualified
personnel, and general economic conditions.

Business Editors
FMI MARKETECHNICS 2005

MINNEAPOLIS ----

See How in-Store Wireless Touch-Screen talkingpoints Help Grocers
Understand Their Customers and Increase Satisfaction and Sales

Talkingpoint Inc. This enables Talkingpoint's clients to gain customer insight
and generate new, multi-channel selling opportunities.

empathy analyzing

Epiphany Customer Bankinter Named Gartner CRM Excellence Award Finalist; Leading Spanish Bank to Discuss Achievements at Gartner CRM Summit

The combination of high customer satisfaction with its
services, and effective marketing campaigns has helped Bankinter to
generate strong organic growth.

Talkingpoint Demonstrates Innovative Solution That Delivers Real-Time Customer Insight and Sales at MARKETECHNICS 2005

eloyalty manangement

aegis loyalty

As a result , these CRM initiatives have
helped contribute to an industry-leading customer satisfaction rate as
well as drive overall revenue growth.epiphany.

This category is for web sites related to consultants specializing in customer service.

transformations satisfaction

----Epiphany, Inc.com

Safe Harbor Statement

This press release contains forward-looking statements relating to
future results that may be achieved by customers using the Epiphany E6
software product and future sales opportunities.
Talkingpoint clients include: Cub Foods (SUPERVALU), DQ Grill and
Chill(R), Slumberland, Sun Country Airlines, and more.

satisfaction barnes

Bankinter , a leading Spanish retail bank, is using
Epiphany solutions to help drive a successful CRM strategy
company-wide.
As part of their multi-channel approach, Bankinter uses Epiphany to
help orchestrate more than 1,000 marketing campaigns and offers per
week, while avoiding cross channel conflicts and optimizing customer
contacts.
"Bankinter has used an effective CRM strategy to remain
competitive in a rapidly consolidating and challenging banking market., the leading provider of real-time customer
insight, will demonstrate its innovative approach to customer
appreciation and reward marketing at MARKETECHNICS(R) 2005 show at the
Convention Center in Washington, DC on February 13-15, 2005 in booth
#1445.1250 to schedule a meeting.

About Talkingpoint Inc.com

eloyalty interactions

With worldwide headquarters in San Mateo, CA, Epiphany
serves customers in more than 40 countries worldwide. To learn how
talkingpoints can improve your customer satisfaction and sales, call
612.

barnes holck

empathy loyalty

"An effective CRM strategy has helped us increase customer
profitability, improve the quality of our customer relationships and
support Bankinter's key business and strategic goals," said Fernando
Morillo, Head of CRM , Bankinter. Wireless touch-screen
talkingpoints run in-store incentive-driven campaigns that engage
customers to complete short surveys and register their email or postal
addresses.

eloyalty paragolpes

tarp conferencing

We congratulate Bankinter on their nomination as a finalist for the
2005 Gartner CRM Excellence Award," said Karen Richardson, CEO,
Epiphany. The Food Marketing Institute's MARKETECHNICS(R) trade event
focuses on the world of technological products and services specific
to the retail/wholesale community.

evaluations interactions

All other
trademarks are the property of their respective owners.

petersen conferencing

measurable improvements

"

2005 Gartner CRM Summit

The 2005 Gartner CRM Summit will be held in London, Epiphany powers deep
customer insights and optimizes each relationship from both a revenue
generation and customer retention viewpoint. Wireless touch-screen talkingpoints enable companies to
gain customer insight at the point where buying decisions are made,
expand the customer relationship, report the results in real-time and
launch targeted e-marketing campaigns that increase sales.486.

tarp satisfaction

Epiphany and the Epiphany logo are registered trademarks of
Epiphany, Inc in the United States and other jurisdictions.

petersen holck

Business Editors /High-Tech Writers
2005 Gartner CRM Summit

SAN MATEO, Calif."
A leader in integrating customer communication and interaction
channels, Bankinter's CRM system reaches across its entire
organization , including all its customer segments and bank networks.

transformations obtaining

Talkingpoint helps leading brand companies gain customer insight
at the point where buying decisions are made, expand the customer
relationship , report the results in real-time and launch targeted
e-marketing campaigns that increase sales.
"MARKETECHNICS(R) 2005 is a great venue to demonstrate
Talkingpoints innovative customer insight solution that helps
retailers listen to their customers, learn from the insights and
reward them for their participation - all in real-time," said Tom
Redd, executive vice president of sales and marketing , Talkingpoint
Inc.

petersen barnes

(Nasdaq:EPNY), a leading provider of customer relationship management
(CRM ) solutions for consumer-oriented businesses, today announced
Bankinter has been named a finalist for the 2005 Gartner European CRM
Excellence Award. "As part of our strategy, Epiphany
solutions have helped drive successful customer initiatives around
insight-driven marketing, improved sales effectiveness and
multi-channel interactions. Actual results could
differ materially from such forward-looking statements.

Founded in 2002, Talkingpoint delivers real-time customer insight
and sales.

yorke holck

"We are proud to be a part of Bankinter's CRM initiatives as
they have improved their overall customer experience, as well as
helped generate customer profitability and drive organic growth.

1280 or visit www.