comptia.

).

broad engaged

eloyalty.

subdirectories informational

aspx

About CompTIA

CompTIA is a global trade association representing the business
interests of the information technology industry .

PRESS RELEASE eLoyalty Schedules First Quarter Earnings Release and Conference Call

com or call
877 -2ELOYAL.

week engaged

For more information about eLoyalty, visit www.

governmental facilitation

The CompTIA ASC Gold designation identifies
those service and repair businesses that are staffed with a higher
level of skill and experience to deal with more complex issues.

About eLoyalty Corporation

eLoyalty is a leading management consulting, systems integration, and
managed services company focused on optimizing customer interactions .

customer engaged

practitioners aspect

----The
Computing Technology Industry Association (CompTIA) announced today it
is expanding its Authorized Service Center (ASC) program by adding an
ASC Gold designation for service centers that offer higher levels of
repair and customer service capabilities.

This category will contain a combination of informational sites broadly related to customer service theory and its practical application , of interest to customer service related professionals in all industries and occupations.

broadly customer

etc feedback

CompTIA ASC Gold service centers also must have at least 50
percent of technical staff with at least one of six other CompTIA
certifications. Eastern time on Tuesday, May 17, 2005.

The conference call will be available live via the Internet at the Investor
Relations section of eLoyalty's web site at
http://www.

broad aspect

CompTIA certification programs are the recognized industry
standards for a broad range of IT skills. The combination of eLoyalty's methodologies and
technical expertise enables eLoyalty to deliver the tangible economic
benefits of customer loyalty for its Global 2000 and government clients.

advocacy customer

To qualify as a CompTIA ASC Gold member, at least 75 percent of
the service center's technicians must hold CompTIA A+ certification."
Repair and service centers carrying the CompTIA ASC Gold
designation will have on their staff technicians trained, certified
and experienced in server technology, security, networking, Linux
systems, integrated home networks, or project management .m.

subdirectories practitioners

There is no passcode for the replay.

feedback broadly

"Customers in need of
computer break/fix services can look to any CompTIA Authorized Service
Center for assistance.

advocacy governmental

comptia. The association
is involved in developing standards and best practices, and
influencing the political, economic and educational arenas that impact
IT worldwide.

It will also contain resource listings of practitioners (companies , governmental, academic) engaged in some aspect of customer service (consulting, facilitation, training , etc.

aspect advocacy

eLoyalty management will host a
conference call at 8:30 a.

combination consumer

To find the location of the CompTIA ASC nearest to you, please
visit http://asc.com/investor/. With
professionals in offices throughout North America and Europe, eLoyalty's
broad range of enterprise Customer Relationship Management (CRM)-related
services and solutions include creating customer strategies; defining
technical architectures; selecting, implementing, and integrating
best-of-breed CRM software applications; and providing ongoing support for
multivendor systems.

broadly informational

org/search. For more than 23
years CompTIA has provided research, networking and partnering
opportunities to its 20,000 members in 102 countries . It is recommended that participants
access the web site at least fifteen minutes before the conference call
begins to download and install any necessary audio software.

mystery occupations

Business Editors/High-Tech Editors

OAKBROOK TERRACE, Ill.
This vendor-neutral certification is recognized internationally as a
credential that validates the knowledge of computer service
technicians on a broad range of hardware and software technologies.

For those who cannot access the live broadcast, a replay of the conference
call will be available beginning two hours after the live call is completed
until May 24, 2005 by dialing (866) 518-1010 or, for international callers,
(416) 695-5275.

satisfaction occupations

eLoyalty Corporation, a leading enterprise
CRM services and solutions company (NASDAQ: ELOY), today announced that the
company will release its first quarter 2005 financial results after the
close of market on Monday, May 16, 2005.

combination practical

aspect governmental

"The addition of the gold level to our CompTIA Authorized Service
Center program will help consumers better identify the center that's
most appropriate for their service issue," explained Richard
Rysiewicz, vice president, services, CompTIA.

Check subdirectories for specific topics.

mystery subdirectories

Finally, CompTIA ASC Gold service centers must commit
to participating in either a customer services skills accreditation or
a service benchmarking program to validate customer satisfaction
levels.org

).

subdirectories celebration

Computing Technology Industry Association Adds Gold Level to Authorized Service Center Program

These certifications
validate an IT professional's technical expertise. More information is at www.

complaints consumer

Approximately
700,000 IT professionals worldwide hold CompTIA certifications.eloyalty .

broadly aspect

The Customer Service category is a directory of resource sites containing information related to the broad
field of customer service (including customer satisfaction, technical support, etc.

).