com is an online form preparation
process for federal, state and local withholding forms that includes
built-in error correction and data validation in all of the forms .com, is the
most visited Web site for payroll-related support. InstantService is based in
Seattle and has been in operation since 1998.
For more information please visit www.

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New features, such as Automatic Queue Distribution, Response Library
Hot Keys, and Mail Queue Filtering, will enable companies to service more
customers more efficiently with chat and email, while increasing sales and
reducing customer support costs.

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SEATTLE, InstantService, a leading service provider
of contact center solutions, today announced the delivery of its Spring '05
release.

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StateW4.
Additionally, Symmetry 's Employee Exemption Certificate Software
Development Kit is available to large employers.PaycheckCity . (including Virtual
Bellhop, LLC and Luggage Express, Universal Express Courier
Association), and UniversalPost Network.

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Business Editors

NEW YORK----Universal Express Inc.
"These questions address the mission statement, the subsidiaries,
and naked short selling and, in general , all that is already contained
in our formal filings," said Richard A.

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StateW4. The
filtering feature allows Agents to prioritize departments and easily view mail
messages that require more immediate attention.com

This release was issued through eReleases(TM).usxp.

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InstantService customers should experience a significant
productivity increase from AQD (Automatic Queue Distribution) and the other
new features. In a customer support scenario, Automatic
Queue Distribution streamlines agent workflow and reduces customer wait times.com.

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"By having an
online tool with all the rules and settings built in, the HR staff can
give better guidance and reduce the amount of time spent looking up
tax tables and regulations.
"We are very pleased to deliver the Spring '05 release to our customers,"
said Mike Lande, CEO of InstantService."
Spring '05 Release Highlights:

Automatic Queue Distribution (AQD)
InstantService offers a queue distribution model that automatically
assigns new customer chat and/or mail sessions to agents based on their
availability , skill and performance. InstantService is a hosted application that easily
integrates with existing e-commerce and CRM systems, facilitating valuable
relationships between companies and their customers - the first step of
customer relationship management.
Over 300 companies, recognized for their commitment to customer service
excellence, trust InstantService's scalability, security and performance .

Press Contact:

Rusty Williams
Public Relations
206-336-7015
press@instantservice.

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com

In a sales scenario, the new system fairly assigns incoming sessions to
commission-earning agents in sequence, based on their individual skill and
priority settings. Agents can use these shortcuts to quickly send frequently used text
responses into a chat or mail session.
(OTCBB:USXP), will be introducing this morning 22 Frequently Asked
Questions and Answers (FAQ) on USXP. Altomare, Chairman + CEO of
Universal Express.

About Universal Express

Universal Express, Inc.

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Business Editors/Technology Editors

SCOTTSDALE , Ariz.
Clients include America West Airlines, REI, H+R Block, Intuit, Gateway,
3Com, McAfee, Xerox , Sento, Ditech, Sony Online Entertainment, Cendant, Ernst
+ Young, NEC Mitsubishi, and Venus Swimwear .

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Response Library Hot Keys
Administrators can now assign hot key combinations to Response Library
items.com/companies/universal/faq/) for the benefit of its
shareholders and other interested individuals.usxp.

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"We've taken the ACD (Automatic Call
Distribution) model found in traditional phone-based contact centers and made
it available as a queue management system for incoming chats and email
messages. These subsidiaries and
divisions provide the private postal industry and consumers with
value-added services and products, logistical services, equipment
leasing, and cost-effective delivery of goods and people worldwide.

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The Withholding Advisor helps HR departments
determine the proper forms an employee is required to complete for
accurate withholding.instantservice. owns and operates several subsidiaries
including Universal Express Capital Corp.

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Symmetry Software specializes in payroll and payroll-related
withholding tax software applications for the Internet and corporate
intranets.instantservice.

About InstantService
InstantService provides an integrated suite of live chat, email
management, knowledge base, website analytics and lead capture solutions
designed to increase online sales and improve customer support while reducing
contact center costs .ereleases.

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InstantService New Release Includes Automatic Queue Distribution (AQD) for Live Chat and Email Management

InstantService is an ASP and releases new
features quarterly to existing customers at no extra charge. When used with InstantService's
existing hot key commands, both hands can remain on the keyboard, boosting the
speed and accuracy of agent responses when they are handling several
simultaneous sessions.

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Withholding Advisor by Symmetry Software Provides Answers for Human Resources

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The Advisor is a rules-based decision engine
that applies reciprocity agreements between states and business nexus
rules to determine the proper forms required. The free paycheck
modeling calculators at this site are used by individuals and
organizations of every size to quickly and accurately answer
paycheck-related questions, and to compute take-home pay using a
variety of circumstances.

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com. This SDK allows for
full integration of electronic withholding forms into internal
applications of these large employers. Symmetry's flagship Web site, www.

Mail Queue Filtering
Agents may filter the InstantService Mail Queue by departments.
To learn more about all of the new features available in the
InstantService Spring '05 release, please visit http://www.

com

Safe Harbor Statement under the Private securities Litigation
Reform Act of 1995: The statements contained herein, which are not
historical, are forward-looking statements that are subject to risks
and uncertainties that could cause actual results to differ materially
from those expressed in the forward-looking statements including, but
not limited to, certain delays beyond the Company 's control with
respect to market acceptance of new technologies, products and
services, delays in testing and evaluation of products and services,
and other risks detailed from time to time in the Company's filings
with the Securities and Exchange Commission.

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"
The Withholding Advisor is an online tool that is part of
Symmetry's Electronic Withholding Forms family of products, which
includes www.com
(www. Altomare.

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----Symmetry
Software today announces a new product targeted to the needs of human
resources departments. For further information, contact Jon
Bohnert, jon@symmetry .com,
or use the following URL to chat now with a sales representative:
http://www.

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For more information ,
visit http://www.

Universal Express Adds FAQ to Website

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com/chat.

Filk is music about SF or SF fandom or is music sung by those interested in filk.

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"Human resources departments are frequently asked by employees to
help decide which withholding forms are required beyond the Federal
W-4," said Tom Reahard, president of Symmetry Software.
"As USXP prepares for the next few months of announcements ,
corporate developments and new shareholders, I felt that information
and clarification would be of interest to many long-term followers and
numerous newcomers," concluded Mr., (including its USXP Cash
Express division) Universal Express Logistics, Inc.